Interiors & Textiles

Had a great experience working with Fred and his staff, for my design project. Job was completed on time. Couldn’t be happier with result.

The very best service one could expect. I have conducted business with them for probably 20 plus years and when the string broke on a 7 year old blind I took it to them for repair. I expected to pay, but they informed me the repairs for purchases made @ their store were free I felt compelled to share this example of a small privately owned business far surpassing customer expectations. Sure you might save a little in the big box stores, or on the net but try getting great customer service.

I’ve worked with Shari on window coverings at 2 of my homes. She is professional, easy to work with and trustworthy.

Our new place in Palo Alto needed blinds on two sets of doors and a large window. We wanted something to provide privacy and look modern and elegant. After stopping in at the showroom in Mountain View we met Fred Wee and he helped us decide on an idea. He came by our home within a few days with samples and gave us good advice on the right material for us. He did all of the measurements and sent us a quote within a day.
The blinds arrived when he said they would and although it was his busy time of year, he had the installers here and the work completed long before the holiday.
Bill and Moses did a great job on the installation, which included removing our existing curtains and hardware and patching up the holes from them. Fred came by after the job was completed to make sure we were satisfied.
The blinds are just what we wanted and look great. Thank you all for a great experience and your professionalism.

We just went through a major remodel/​addition, and our tile company recommended Interiors & Textiles as having the kitchen and hardwood flooring we wanted. The attractive showroom was a bit hard to find which indicated working mainly with the trade, but we went in with no appointment and Fred Wee provided information and samples of both products to take home. After a number of visits and conversations where he answered or got the answers to our questions, Fred remained earnest after our business while also being really pleasant, professional and not at all hard sell. He even matched the bid from another vendor on the materials where he could. We purchased those floorings through Fred, and although our contractor installed the product, Fred was very responsive to all our concerns and need for extra material and special pieces even during installation. Several months later we turned to Fred for help selecting window coverings. He and the other interior designers made us feel comfortable, explaining all the options, colors and functions (probably numerous times!). Fred even stopped by for a double check on his numbers for 2 of the blinds, so everything fit perfectly when the installer arrived as scheduled and did his job very professionally. We thank everyone at this business for their patience and expertise, and we will recommend them whenever we have the opportunity.

We purchased a house a year ago and have been doing extensive renovations to it. Fred Wee came highly recommended to us, and we have been working with him ever since — on all our window coverings and our floor coverings. We are thrilled with the quality of his work, the fairness of his prices, and most of all, Fred’s encyclopaedic knowledge of his craft and the lengths to which he will bend over backwards to service his work, well after the period of installation. Fred builds long-​term trusted relationships over time — he will not try to up-​sell you, but will listen to your needs and match them to the right product. We have come to trust him and have him serve as our first call any time we are looking to do work.

We had a bad experience with Costco, after a bit of research we found Interiors & Textiles. We met with Fred and what a great experience. We immediately felt conformable with him. Our shades were installed in time and with great care.
Thank You

This was my first time ever buying any kind of window coverings. Shari was patient, courteous, and knowledgeable in helping me select the appropriate shades. What helped put the 5^th star on this review was that she made a special trip on Sunday to measure my windows since my weekday schedule was not available, even though they are nominally closed for business on Sundays!
Mark the installer arrived on time as scheduled and did an excellent job installing all the shades (which fit nicely). He was also very patient and courteous — contributing to the 5^th star. The window shades look great — I am very happy with them. Thanks to Shari and Mark for exceptional customer service!

Fred Wee of Interiors & Textiles really provided excellent customer service when we had a repeat issue with one of the blinds we purchased two years back. This kind of household problem is never a ton of fun, but Fred did everything he could to minimize our inconvenience. Very much appreciated.

She was pleasant on the phone and solved my problem within 5 minutes of the call.
I called her and she was willing to listen to me. I dropped by and she gave me the part I needed in 5 minutes. I solved the issue within an hr of my call.
While «De Anza Interior, Inc.» was just a B*TCH on the phone. She just would not listen.

I believe these folks really have their act together. Buying blinds/​shades is always iffy because slight screw-​ups in measurement or installation can ruin the whole look. I was abit concerned about Interiors & Textiles because some of the older reviews (circa 2008) were pretty negative. Apparently there has been a complete turnover in staff since then, and the newer reviews reflect this. Here is what they did for me.
1. I was not sure exactly what I wanted, so I dropped by the shop to look. The owner (Fred) showed me the basic options and then offered to come to the store on his day off to accommodate the schedule of my designer friend. We finally settled on something I had not seen before — Hunter-​Douglas gliding window panels.
2. Fred came out the next day to do the measurements himself … this consultation was free.
3. Fred quoted me the same day & added quotes for two other options I had considered, just in case I wanted to change my mind.
4. Production was at the HD NC plant … and I was emailed production status (the whole process took maybe 2 weeks). When the plant slipped the ship date by a week, Fred called them and we got pretty much back on the original schedule.
5. I was emailed when the panels arrived and made an appointment for the installer to come out later in the week.
6. The installer arrived promptly (actually 20 minutes early) & finished the job in about an hour. The panels looks great and the measurements were perfect.
7. If only all service businesses could operate this way!

We ordered 14 Hunter Douglas window coverings from Interiors & Textiles for our new home. They look beautiful. During installation I noticed that one of the coverings was damaged on the bottom, 3 had errors in the threading and 3 of the wands were not secure because they were drilled to large. We worked with Jaye and she made sure to get us replacements for everything very quickly.
Minus one star because it took a almost 2 months to get the window coverings installed in our house from when we ordered (we were told it would be a month).

I have sent business to interiors & Textiles Corp and got excellent feedback on both the products recommended and purchased, as well as on the installations. Fred is the new owner and is very professional. He is focusing on meeting and exceeding his customers expectations and getting them more than satisfied. Fred and his staff of interior designer are offering a high level knowledge on all the products offered. I have dealt with several local flooring companies and this is one of the best. I highly recommend you use them, well worth the investment!

Great experience, especially working with Shari, and fine quality products. I got wooden kitchen blinds that are clearly superior quality than what I had seen in home improvement stores; and Living Room drapes which were a beautiful fabric, with double rod and inner sheers. Shari helped immensely, coming to my home and helping decide on color and style and going thru many many swatches to find the right fabric within my budget. Mark, installer, was great — precise and asked many questions to insure things were placed to my preference. It did take a little while for everything to come in but well worth the wait. I would highly recommend them and would most definitely go back.

I’ve used Interiors & Textiles on several different occasions to reupholster antiques. I have found the quality of the workmanship to be excellent and the choice of fabrics better than any of the other upholstery shops in the area.
I made the mistake of taking two stuffed chairs to an different shop (Jensen I think) and the work was terrible.
My most recent re-​upholstery job was with Robert — the chairs turned out beautifully, but I found him to be less than helpful. He isn’t there anymore. I just went in with two more old family heirloom chairs and Shari helped me. She is great — friendly, and is helping me keep costs down without sacrificing quality.

I had called to get my carpet cleaned only to hear what I really didn’t want to hear. I needed new carpet! I had them clean the carpet anyways, but then we found out we were expecting and needed new carpet asap!
I spoke to Fred who was extremely knowledgeable and had a great selection of carpets to choose from. Then I had him come and measure and quote us on blinds.
I loved the selection of Hunter Douglas blinds, but not so fast!!! Since our windows are so old (single pane wood frame windows), Fred told us we need new windows and blinds wouldn’t help due to the moisture. I appreciate the honesty and integrity that Interior & Textiles had in helping us.

We had to do new window treatments in our bedroom and children’s room and looked to Interiors and Textiles, based on friends’ recommendations. Robert was incredible with his ideas and recommendations. He really is a talented designer. We ended up getting our order quickly and, when we went to do our install (self-​install), found everything to be just right. We’ll definitely use them again for future home projects!

WOW. These guys are dedicated to customer service, all the way to the top. I strongly urge anyone reading the negative service reviews to ignore them; plenty of companies have employees that make mistakes, but what counts is a manager/​owner that makes things right and Interiors & Textiles has this!
I purchased carpeting and installation this past summer, and got just the right amount of attention during the decision-​making process: prompt assistance, good advice, and flexibility — WITHOUT being hounded by annoying high-​pressure sales tactics.
There was an issue with the delivery, through no fault of Interiors & Textiles (factory/​supplier error) but they took full ownership of the issue and bent over backwards to work around the problem so as to get the installation done to meet my schedule needs; management was involved and communicative throughout the whole process.
There was plenty of follow-​up and personalized service; I felt like I was doing business with my neighbor. I cannot recommend these guys highly enough.
Barbara, Palo Alto California

WARNING:
We had a horrible experience. We would never use them again and hope we can save someone else from the kind of nightmare that we had in dealing with these people.
Update: I understand this company is under new ownership. I can’t comment on whether or not the service has improved. All I know is that we are still living with a damaged and poorly installed floor, and even though I was contacted by the new owners, they did not offer to fix or replace our flooring.

If only I could give negative stars!
I purchased a home, and needed window coverings. Two windows needed to be covered immediately because people outside could see into my bathroom and kitchen; the rest could wait. I went in here one afternoon, had a good vibe, and agreed to let Robert come out to measure our windows.
I booked an appointment for Friday morning. Robert never showed. I called a half hour after my appointment was to have begun, and was told that he had written my appointment down in the wrong place. He said that he couldn’t move anyone else’s appointment to accommodate his mistake, but that he could come back at 5pm. He was late for the second appointment at 5pm. When he did get here, he focused all of his attention on the one window that I wasn’t interested in covering immediately. Then he glanced at his watch and realised that he probably had other places to be on a Friday evening, so rushed through the rest of the windows, including the ones that I most needed covered.
I ordered blinds from him anyway. I figured that measuring a window isn’t a big deal, and that ordering blinds isn’t a big deal. Oh, how naïve. I paid half up-​front. It took another week for him to call back because he couldn’t get all of the options together that I wanted. Really, it took a week to figure that out?
After the blinds finally arrived, I paid the other half of their cost. I got them home and started to install them. One set of blinds was too short by about three inches. The second set of blinds was also too short, and there was a manufacturing error that caused them to be hung on a diagonal. I took them back. Robert wasn’t in, but the other staff were extremely apologetic and said that they’d send them back to the factory to be fixed. I was clear about both the length issue and the mis-​hanging issue (even emailing afterwards to confirm the correct length for the blinds), and they said that it should be an easy repair.
After waiting a month, I called and found out that the replacement blinds had been waiting in their store for several days. Thanks for calling to let us know! When I installed them again, the mis-​hanging issue was fixed, but the length issue wasn’t. They were still the exact same length. The sticker on the package from the factory noted their specifications, which was the too-​short length from all along.
I took them back in yet again. Robert wasn’t in again. This time, the other staff told me that they weren’t sure if they could get the blinds because the colour that I’d selected had been discontinued, but that I’d have to wait for Robert to call. He did, a week later, leaving a message stating that he’d refund my deposit. My deposit? What about the rest? I went back into the store, hoping to catch him in person since I haven’t actually talked to him in person, but was unsuccessful again. The other staff said that they couldn’t help, that only Robert could do it. Two weeks later, without communicating with me in any way, both charges were refunded.
If it had just been the first manufacturing error, I wouldn’t have been upset. Manufacturing errors happen. However, when they do happen, I expect the local vendor to deal with the problem and communicate to me what is happening.