Infinity Auto Salvage

Turned in my Honda to Mike at Infinity and it was a smooth transaction. He went above and beyond in customer service. I showed up with all the required documents, except that my DMV title was a duplicate not original,(brought the Xerox copy). Mike was nice enough to save me a trip back home and ordered one online for me via DMV website. So if you qualify for the state buy back program, go to Infinity Auto Salvage and Mike will take are of you. Bye bye 354k miles Honda.

Had to retire my vehicle. I spoke with Mike a few times on the phone before taking it over and he was always surprisingly friendly (not sure what I expected).
Brought it in on a Saturday and Mike was terrific! He cracked jokes, told stories and answered all my stupid questions about the salvage business and what was going to happen to my beloved automobile. He knew exactly what he was doing as far as the retirement paperwork.
I would definitely bring all my salvage work to Infinity. lol

Needed to retire our 2000 VW Golf and were scared off of the nearby Pick-n-Pull’s by Unilocal reviews that mentioned horrible service, long waits and dodgy locations. Encouraged by glowing reviews of Infinity and Mike, we decided to make the round trip from Corte Madera to East Palo Alto. Turns out the Wednesday-​before-​Thanksgiving Bay Area traffic makes a 2.5 hr round trip a 4 hr round trip. Regardless, it was still worth the trip. No line. Only wait was 10 – 15 minutes for Mike to finish up a couple tasks before processing our papers. Probably about a 20 minute process once he got to it. Walked away with our check and an inclination to write this positive Unilocal review. East Palo Alto not so great, but location is at end of a long road that gets away from the people and ends near a wild life preserve. Bring your bikes/​stroller and take a walk in the sunshine. Not dodgy at all.

I don’t have many other experiences with car retirement, but this one seemed pretty smooth. Even with what Mike said was a record number of cars surrendered that day, we still managed to get through the line and out of there with check in hand within 30 minutes.
He also talked a lot about how his trade works, so we learned a fair bit about scrapping and the state car retirement system.
I’m guessing he also sells parts, and he seems like a straightforward person I could do business with. Mike’s a little gruff around the edges but warmed up nicely to us when we asked «how’s your day going?»

Go see Mike!!! He’s been there for forty years providing great service to the Silicon Valley community. Pick and Pull has terrible representatives with an experience that will provide nothing but a head ache.

Part two of my adventure involves going to Infinity Auto Salvage to turn in the old car for cash. This junk yard also takes BAR approved vehicles for retirement. I previously wrote how bad Pick N Pull in Oakland was and decided to give these guys a chance.
I called the owner, Mike the day before to see if he would be able to take my vehicle. I was previously burned by Pick N Pull because they fumbled with the paperwork and couldn’t accept my vehicle for a very bogus reason. Getting here was relatively easy, the process was painless, and Mike is a very nice guy. He’s been in the business for over 40 years and he made this process like a walk in the park. There was no problem with the paperwork and he was able to get a DMV transfer done without any hassle. In short, we walked out of the place with a check in hand.
Mike is pretty old school. He’s got an Apple from the 80s that’s still running. I think it’s pretty rad that he knows how to export that into Access nightly as a backup.
Infinity Auto Salvage is one of the only few junk yards left. You have large and evil corporations that are driving these independent businesses out of the area. The level of service is much higher as well since there’s more to lose. It’s not easy getting 5 stars but I strongly feel that this place should get high marks for customer service and location. The process was very straightforward and I was very satisfied.

Great service. I called them up and they immediately knew what was in the lot. My part was not, but he found a yard in the city that has it.

Called with a question, left my name and number. They never called back.