Ideal RV and Trailer Supply

Have been going here for parts/​propane for the past 10 years. «Not helpful at all» came into ask for a quote and replacement parts, didn’t even both to see if hey had the parts in question in stock, they told me I had to take a detailed picture. They didn’t even offer to come out to my 5^th wheel to see the issue in question. Im only less then 1 min away. Very disappointed with the service. Won’t be going to them any longer they lost a customer for ever and will not be recommending their business to anyone.

Visited once, called once. The visit was interesting. No real parking available except maybe on the street. The guys that seemed to work there were sitting in front outside the store smoking. The shelves were packed with stuff and resembled a garage that hadn’t been organized in years. I went to pick up some trailer tire chocks. They had one set of old metal ones, but not exactly what I pictured. Passed on that.
The one star is mostly for the call. I asked if they had a specific kind of caulking (for weatherproofing my trailer) and the guy said he no idea what it was. I was a little stunned as he seemed like he was done with the conversation. He didn’t ask for more info, but just kinda seemed ready to hang up. I said «ok» and «thanks».
Maybe these guys exist to supply the trailer park behind them, but they don’t seem super eager to help regular customers.

They may be small and look like a country garage, but after jumping from big RV shops and calling dozens of others, their fantastic friendly service was a breath of fresh air. They were extremely helpful and eager to find solutions for our problems.

Clarissa, Adam, and Rob have terrific customer service, if it weren’t for them I wouldn’t come back. They helped me find everything I needed, and anything that they didn’t have they could order for me. I give the business four stars instead of five because the owner is a very frustrating person to deal with. They have a huge stock of RV supplies. I found tire mount bike racks, automatic battery disconnect, roof racks, deep cycle batteries, RV vents, you name it they probably have it and reasonably priced too! The staff is great!

The owner’s name is Mario and he is a Bas****. He’s EXTREMELY disrespectful! The details are too long to write in this review. Basically he got in my face for something that was his fault and I put him in his place. He knew I would knock him flat on his fat gut if he didn’t walk off. Though it had nothing to do with buying parts from him, his prices on parts are astronomical. Also he’ll pretend he’s your friend and over charge you on labor if he hasn’t piss** you off in the beginning.
PS — What right does this guy have telling anyone from these other reviews that they are «stupid Chinese who doesn’t speak any English» in his completely broken accent from south america? The nerve of this guy to act like he’s from the US and an English speaking patriot!!!

I had a horrible experience with this company I tried to purchase a starter the guy would not quote me or tell me how much this starter was told me I had to give him a deposit in order to order and get a quote on the starter I needed then I asked him for a general idea of how much he told me a few hundred dollars so I looked online and found the starter for $ 33 and my business elsewhere highly recommend you stay away from the shop.

I would never forget what I encountered here, the OWNER of the store gave me a RACIST remark, «I do not speak to STUPID CHINESE who doesn’t speak any English!»
On 04/​17/​15, I walked into the store with a model to illustrate what I needed for a project for an event organized by Rebuilding Together Peninsula. My husband was looking for parking because the store do not have enough parking in the parking lot.
There were a young lady, and an older guy holding a toddler in the store and one customer. I explained to the lady that I needed a «linear actuator». According to the internet, a special linear actuator manufactured by Rieco Titan is available at the store. I explained to her it is for jacking up a pop-​up camper. The young lady was helpful and she told me the store has devices for jacking up the roof of pop-​up camper, but before she could finish her sentence. The older guy interrupted and told me, «We don’t sell those things here, go to a toy store.» The lady then turned to the older guy and told him that I am looking for something for a life-​size structure but once again, the older guy told me «We don’t sell those things here, go to a toy store.» The young lady then looked at me helplessly… I was confused, thinking he might be too «old» and «confused» to understand anything so I left the store. While I was stepping out, the young lady told me, «I am SORRY.» I got into my car and informed my husband what was going on. My husband who is Caucasian was flabbergasted. I understand I am a petite woman but I stated myself very clearly what I was looking for with precise description. I would like to give the older guy benefit of the doubt so I decided to call the store while I was on my way out and put the call on speaker phone. The young lady picked up my call and I informed her I would very much like to know what the toy store comment was all about. She then told me the older guy who made that comment was the store owner and she was going to put him on the line.
When the owner was on the line, I told him I was looking for a Rieco Titan linear actuator. I asked him if the store used to carry it or not. He then told me to go to a toy store again (!)Finally, my husband confronted and questioned him on the phone and he then bursted that RACIST comment.
I am writing this review because I believe the following and I am calling the owner now Mr WHOEVER You Are:
1. This kind of sentiment is INTOLERABLE. I feel VERY SORRY for you, your kids and toddler, having YOU as their role model & growing up witnessing your RACIST values, but I will PRAY for you because what you & your values represent is IGNORANCE.
2. This is the San Francisco Bay Area where people of different nationalities work closely together to make things happen, a phenomenon that makes this place special. If you want to recreate a sentiment to cause social disorder/​phobia, may be you and your business should consider existing in another time, another place.
3. I know what your motive is. You were trying to recreate some kind of inequality that seemed to be intrinsic, unchangeable, with you in a superior position and other non-​white parties being under your command? The young lady who was communicating with me did not have any difficulty understanding my English yet you told my husband on the phone that «I do not speak to STUPID CHINESE who doesn’t speak any English!» (!!!) You must be DELUSIONAL. Too much drugs?
Go ahead and create your own REALITY. I wonder what POLITICAL group you represent? Must be one that endorses «INEQUALITY» or «WHITE SUPREMACY»? Do you think anybody would buy that in the S. F Bay Area, in the 21^st century? I am a Christian myself. Christianity is a universal religion and the Holy sacrifice of the Lord marked the beginning of the religion being made available to the Gentiles. «Love your neighbor as yourself» is the most important commandment. I wonder what makes you more SUPERIOR than me or anybody else if you don’t even understand this simple Christian principle? May be you have NO RELIGION?
4. To be truthful to your belief behind the statement, «I do not speak to STUPID CHINESE who doesn’t speak any English» in spirit & flesh, I suggest the following:
a) Do Not SELL any MADE IN CHINA product. I feel sorry for you that you hate Chinese so much yet you have to sell products which are made and handled by Chinese. Is that because you hate them yet you are willing to make profit out of them? That must’ve have been quite a dilemma. Otherwise you must be a HYPOCRITE!
b) Do Not USE or WEAR anything MADE IN CHINA such as eating/​cooking utensils, stationary, clothing, including your socks and underwear. Otherwise you too are a HYPOCRITE!
c) When you make your final relocation from this world, make sure you let God know HE needs to create another realm especially for you where there is no Chinese!
Finally, to be honest with you, I find you miserably DESPICABLE!

I love this place. The store is old and inventory is everywhere, but I like the workers and they’ve always done a good job.

While the name attracts RV enthusiasts, this is a specialty shop that has much to offer to many who enjoy alternative lifestyles. For example, boat owners should also explore this tightly packed retail establishment. Enjoy a wander about the place and if ever overwhelmed, the staff is always helpful and knowledgable about the extensive inventory. I find the stock of plumbing parts and light bulbs impressive.
My reason for regular visits to Ideal RV is to get my gas tank filled. I like that they charge based on the amount of gas filled, as opposed to a fixed amount based on tank/​bottle size. They also offer Blue Rhino gas bottle exchange.

Once again, the gentlemen at Ideal RV saved the day. While getting my RV ready for a NY Eve trip, the waste water pipes caught on a ramp while I was moving it and ripped them clean off. I called first thing when they opened and spoke to the owner who said, sure, bring it in. Within 24 hrs the damage to my Airstream had been professionally repaired and was ready to be collected so I could get on the road for my New Year road trip. Thanks guys. Service like this is what counts. I’ve never had an experience with this business that has not been exceptional. All the best for 2015 !

I am sure that the people at Ideal really know what they’re talking about. But you have to put up with BS and don’t expect any customer service.
I called to make an appointment for an inspection of a used RV I bought. My primary concern is roof leaking and making sure major systems work. When I arrived, I told Mario and Robert what I already knew was wrong with it but I was told that I could only get the inspection when I brought it in for the repairs that I already knew about. I wanted a quote for a new tub, bathroom sink, microwave, roof mount and some non necessary items like rubber and weather stripping throughout, TV mount, speakers, storage, moldings. Robert was really helpful and started a quote but Mario told me they didn’t have time and they would do it when I get the other stuff fixed. I’m thinking this is a dishonest way to do business and you can really jack someone up with cost and scope creep. Does anyone ever bring a car in for repair without getting a quote for the repairs first? I’ve never done business with them it’s not like the trust is there. Mario treated me like I was really stupid and I think it might be because I don’t have a penis. I’m really glad he saved us both time and trouble had we continued our conversation. God forbid I actually got work done here.

two stars because they stock mad parts and supplies, saving a trip far away to the big chain store because of what they stock.
otherwise?
i had a leaky gas line from my regulator. i brought the old gas line to Ideal and they said they could fabricate a new one. despite having all the parts and stuff on my leaky line, which i gave to them, they made my new line with the wrong kind of fitting. i couldn’t check this when i picked it up because they had lost. thrown away my old part. when i reached my camper later that month, 300 miles away and way out in the boonies, the new line was totally useless. cost me a ton to tow my camper a hundred miles to the nearest town where i could get it serviced, and drive it back. cost me a day of my vacation, too.
now that i know about the different types of fittings, i understand what a shoddy job they did for me.
just gave them a call to look for some seating parts and they weren’t very helpful, even through Atwood lists them as a dealer in their dealer locator.
need a simple part and can drop by their store? go for it. anything mission critical or that you’re not sure about and you’d best avoid them.

Absolutely HORRIBLE customer service! They should have NEGATIVE stars! They were late over 3 ½ hours to the initial appointment and no apology was ever given. A new appointment was made after finding a couple of other problems and when I called to find out why they were over 90 minutes late, the owner tried comparing himself to AT&T! I told him that he was not AT&T and when someone gives a specific time, you honor it or call to say things have changed. This guy was a piece of work, finally telling me to «F@%K OFF» when I told him that his service was terrible. Need I say more? This is a company I will never use again and strongly urge others not to as well. If you have a problem picking up a phone and calling your customers, you have a lot more problems than you realize.
UPDATE: The owner, Mario, called back to «explain» why his tech was 3 ½ hours late. He said that he was ion traffic for 1 ½ hours. I let him know that was fine but the still left 2 hours unaccounted for. I also wanted him to tell me why no one from their office ever called to let me know. He said he was a small company and didn’t have the manpower. I told him his service was a joke and so was he. I will not be using his company again! I urge all of you to do the same. Go elsewhere. It will probably save you both time and money!

Horrible customer service. I called them asking them if they could fix my refrigerator which is having issues running on LP. I told them that I have a warranty that would cover it. Right away and VERY RUDLY he stated that he doesn’t waste his time on such issues. When I asked him for a referral he spat out a name that I had to ask 3 times for clarification. I don’t ever remember being treated so rudely!!!

$ 16.00 for ⁴⁄₁₀ a gallon of propane because he said there was a 2 gallon minimum. We just wanted the tanks topped off before a weekend camping trip. Really? Never again will we go here again. The guy was rude and frankly it was a total rip off.

I called yesterday to inquire if they install fifth wheel hitch and like the other review said… despite all the questions i’ve asked they are very helpful and patient with me. I will definitely bring my truck to them. I will update my post as soon as I finish the install…***very excited***

What a fantastic little RV parts supply store. I have been meaning to write a review. They have pretty much everything here. It’s like Orchard supply for Rvs! It beats having to drive all the way down to San Martin. I can get almost everything here. My inverter for my motorhome gave out and I found it here and price was right. The guys who work here knows their inventory. I will agree that there are some items you can find cheaper online but somethings you just have to touch and feel and they are specialist here. They also had a good buy on a 30 AMPS extension when I was here last. They are also an authorized «Interstate Battery» dealer which is great as there are very few who are. They have certified techs who can work on your rig and if you are looking to get your ONAN generator serviced this is the place!
Cheers! :p

Had a fuse blown in a very strange place inside engine compart. Would have never guessed where it was! Adam did a great job locating it. Also, gave me a great lesson on how my battery system get charged. Most of all, he was very sincere and care about his work and his customer!

Needed a new shower head for the RV for an upcoming trip. I took the old part with me and was helped by a nice guy who recommended one, which I bought. Installed it and it was not the right part (we need the type that you can shut off during your shower, which we told the nice guy). Took it right back. The nice guy wasn’t there. Instead there was a young woman who said I needed to pay a 25% restocking fee! I made my case, but she wouldn’t budge. She said I could either keep the part or return it and pay the restocking fee. She said she will have to sell it at a discount because it had been opened. Would not take any responsibility for the staff selling me the wrong part. I paid the fee and left saying, «I’m not happy.» She said, «Me neither!»
BEWARE AND BE FOREWARNED — DON’T SHOP HERE.
PS Later I looked online and found the same part for half of Ideal’s price
Later that night: In reply to the response from Ideal: at no time did anyone mention a restocking fee when the original purchase was made. That is just not true. The fact is that we brought in the original part and said we were replacing it because the on-​off switch had broken. We were sold a shower head that did not have this feature (even though he said that it did). Since we like to bookdock, this feature is important to us. Although the salesman was a nice guy, he really didn’t know his stock. They only had one with an on-​off switch and he told us to stay away from that one because it was for outdoor use. I apologize for not recognizing the salesman when I returned.

Day after a holiday — requested Mobile Service around 10 am today, told someone would be to me this morning. Before noon, some one was here.
I will update this review after the parts come in and the repair is done tomorrow.
Took and extra day to get the Axle installed, but that was done onsite at the RV park, so we were living in it. All looks good — we will see how it rolls.