Godiva Chocolatier

Note that the store is being renovated June-​August 2016. So while it is closed for now, look for it to reopen toward the end of summer.
Unilocal, can you modify the banner from the standard permanently «closed» message?

I came here looking for chocolate covered strawberries, unfortunately the location is closed I wandered around looking for it while being directed in circles by the directory and Google and well-​meaning bystanders, and after calling mall management I was informed the location is closed for construction. There is no indication of closure on any map device or the mall directory, but at this time it is DEFINITELY closed

I always walk by this place every time I go to the Stanford Mall. Never really had the urge to go in until I saw buy one ice cream cone and get another free, so yes I was down (I’m one of those ;))
I got the vanilla and chocolate swirl and to my surprise it was pretty darn good. I was thinking it was will be too sweet, but it wasn’t and it had a strong chocolate taste so it was delicious :)
My boyfriend had their hot chocolate and it was pretty good also.

Good service but overpriced chocolates. Maybe it’s because I’m not familiar with different chocolate qualities but I think most of this stuff is pretty pricey.
I got a hot chocolate and it was tiny. Slightly bigger than a kids hot chocolate at Starbucks.

If you’re already a fan of Godiva, this review is for you because I’m not going to go into their offerings or loyalty program; they’re a national chain. I like this particular Godiva because most of the staff are very cheerful and warm, and they make all the difference in my visits. They’re not pushy, not stingy with samples, and many of them are nerds. This is good for me, and good for being right across the courtyard from a ginormous Apple store in a ritzy Palo Alto «collection» (read: open air mall). Park next to Shreve & Co. It’s great to go to this Godiva with your sweetheart and eat schmoopy chocolate under a tree, on a bench. Romance!

This godiva is always wonderful but the young lady working tonight was awesome, she was so helpful and had great customer service. We got two of the new truffle milkshakes at happy hour (2 for 9 instead of 2 for 12) and they were delicious! We also got a salted caramel truffle amd key lime truffle — yummo and with such lovely employees will definitely be back!

Bad customer service. The lady at the register clearly did not want to be there so when I asked her how I could use my birthday gift of $ 10 from Godiva and still qualify for my monthly free piece of chocolate, she told me that I just needed to pick something from the center displays and any of those would qualify me. Simple, right? Wrong. I took the time to pick something I liked from the displays she pointed to, but when another lady rang me up, she said I didn’t qualify because I needed to spend an extra $ 10 to qualify for anything. So I just wasted my time because the first lady did not bother to actually answer my question. I have no patience for this kind of service.

Ok, this store is FAR too SMALL… And the lines are always way too long, because they really need to re-​organize the space inside the shop. I love Godiva, I love the truffles, I love their gift boxes, but this location needs someone to come in and organize the space inside the store!

Was there with my wife in November 2013. We each got our free monthly chocolate (you simply sign up at no cost). Staff persons were friendly and helpful. While prices are not cheap, they had some boxes of chocolate at 25% off, which made them somewhat more affordable. Good selection of chocolates in the store.

I’ve had some negative experiences at the Valley Fair location but this Godiva is fantastic. Staff is always friendly and eager to help out when you’re confused on what to buy for someone’s birthday. It’s nice to see familiar faces behind the truffle displays since I’m here monthly for my free chocolate and occasional 2 piece ballotin if I spent $ 20 the month before. The truffles are excellent. These aren’t your usual over sugared convenience store candies for ninety nine cents. They’re the real deal starting at $ 2.50 per truffle. So good though! Join the free rewards club– it will change your life, at least once a month anyway and all you’ll have to worry about is overspending on fine chocolate you probably didn’t really need. But hey, it’s good to indulge every once in a while. Try the large milk chocolate hazelnut bar for only $ 3.95. There’s a promotion going on right now too (3 large bars for $ 10 or 5 for $ 15), not sure when it ends. I also love the biscuits; the 36 piece assorted box for $ 25 is a thoughtfully sweet gift for any occasion. My favorite is the hazelnut praline (see a connection here?).
They have something for everyone! Dark chocolate, milk chocolate, nut lovers, whatever! Recently launched, the six options of 6 piece truffle flights for $ 16 is pretty snazzy. I tried the ultimate dessert and love the éclair, red velvet, crème brûlée, and tiramisu. I’ve bought the individual red/​silver striped foil covered candy cane truffle and its white chocolate sure is sweet. One thing I never leave without is my bulk purchase of their wrapped truffles– I’m addicted to their crème brûlée. They weigh the bag you fill up at the counter and $ 5 will get you about 6 – 8 pieces. There are two bags; the sturdier one with Godiva logo costs $ 25 and you can fill it up completely. The clear flimsier bag is the one they weigh. If you like a specific flavor, they sell 20 piece bags for $ 12, or 2 for $ 20.
Sales are awesome and this chocolatier excels at it. A lot of truffles go on sale in July and rewards club members get 15% off. They send emails advertising the sales too. On your birthday month you’ll find a $ 10 voucher in your email so pick out anything you want, maybe you’ll even apply it to an online order and use your one time free standard shipping offer. Use it wisely– I saved ~$ 11 on shipping because they had to expedite my chocolate dipped regular and chocolate Madeleines (online only product) to my door.
Don’t even get me started on the chocolate dipped strawberries– your choice of milk, dark, or white: 5 – 6 pieces for $ 12. I prefer milk. One late Tuesday night they had a BOGO free special … hopefully you’ll come across this offer too. Cheers!

Experienced some unwelcoming service from a young man when I was trying to redeem my Wrapp $ 5 gift. He made my friend and I feel as if we were being cheap for using that certificate. I bought the $ 12 fill-​it-​yourself tin with those wrapped chocolates at the front of the store. The man kept looking at me and my friend as if we were trying hard to get our moneys worth by stuffing the tin, which we weren’t. He also asked me if I am a rewards member, told him I’m not, and he didn’t bother asking if I am interested or give me any details about it.

Free truffle sample with a monthly free truffles with Godiva reward card. Typical Godiva store with a selection of chocolate boxes and overpriced truffles and chocolate. They gave out free samples of the banana cranberry truffle :) fruity– new flavor for spring?
Staff are generally nice at this location however, I have had a not so pleasant experience here one time where I waited for a pretty long time to get service and the staff was not friendly because I was only getting my free truffle without a purchase.

Last year I began getting into tastings of high quality, premium chocolates, and Godiva fell off my list since I found out about it containing partially hydrogenated oils and corn syrup.
I went to this location after not having a Godiva in a long time. Although I was the only one at the shop, the lady in the shop grew impatient when I asked which of the chocolates were free of hydrogenated oils, telling me in an unfriendly manner that all of the chocolates contained it. I asked about the small square bars in the front, and she hastened to tell me that that was the only item without hydrogenated oils.
When I chose to get the square and tried it, I didn’t feel that it tasted that great at the price it was offered. I would suggest getting a good-​quality truffle from a microbatch, non-​franchised chocolatier.

Does everyone know about their membership program? It’s Free and you get a free piece of chocolate EVERY MONTH! no purchase necessary! Last month I spent a certain amount of money, and they gave me a bonus 2 piece pack!
Don’t feel shy about just walking in to redeem your free piece, I do it all the time! :) They also have the little key chain card so it is convienent to pull out each month!

Lately, I’ve been addicted to the Godiva Truffle Bars ($ 2.95) I stop by Godiva at least once a month for my free chocolate! You really do need to sign up for the Free Rewards Club. Not only do you get a free chocolate once a month, sometimes, you get a box of 2 chocolates along with your free chocolate and 1 free shipping on your purchase online. For your birthday, they send you a 10% discount on any purchase. I’ve also got a free tote bag just for being apart of the Free Rewards Club.
The people who work at Stanford are pretty nice too, so you should sign up and get a free chocolate!

Fantastic deal at Godiva (nationwide) — if you join their rewards club, you get all kinds of deals on shipping and special offers… as well as one free chocolate of your choosing per (calendar) month! Their truffles all kind of taste the same to me, and there are other brands of chocolate I prefer, but still… a free chocolate truffle is a free chocolate truffle.
I didn’t think the people working at this location were particularly great. In fact, they seemed a little bored to be serving me.

Godiva Godiva… so much brand power, so little actual punch. The chocolates are good, but they’re worth neither the price nor the hype, and the shopping experience is seriously not luxurious.
I stopped by the Stanford Shopping Center location yesterday hoping to pick up a quick treat for my boyfriend. When I walked in and straight to the counter (I knew I was going for strawberries at least), the only salesperson in the store was texting on her cell phone and didn’t acknowledge that I was ready and waiting until she felt like it (probably 30 – 60 seconds).
When the salesperson was ready, we started putting a box together. Now, the chocolate covered strawberries are $ 5 for the small ones and $ 7 for the large ones, though there’s not any obvious difference in size between the small and large. Now, chocolate covered strawberries are highly perishable and typically only last 24 hours once dipped, but that pricing structure is a little insane. I worked at one of the most expensive chocolate shops in Chicago in high school, and we charged a fraction of that. The coconut macaroons (also dipped) weigh in at $ 3.50 each, which is more than I could have ever expected from something so inexpensive to produce (and with a really long shelf life).
On top of the pricing, their stuff just isn’t that good. The chocolates are fantastic, don’t get me wrong (and $ 2/​each pricing for truffles is very standard). But I can make chocolate covered strawberries and macaroons just as easily, just as prettily, and for a fraction of the price of going to Godiva. And it’s truly really easy to do — I’ve taught several friends.
Next time you just want chocolate covered strawberries, shoot me a note and I’ll teach you how. It’s way more fun and rewarding to do it yourself, almost no mess, cheap, and a total crowd pleaser.
Also — I definitely wasn’t offered the sample that all the other reviews mentioned. Maybe because it was a slow Wednesday afternoon, but still disappointing.

I am a regular here.
If you are not in the Godiva chocolate of the month club, which is free, you are missing out. Sign up in the store. I don’t work for them, but once my friend hooked me up with this, it is a highlight on my calendar. A free piece each month and sale emails.
The one thing I don’t like about Godiva stores (and this is true of all, not picking on this location) is that the sale bags are not labeled, so you have to ask what each type is, and they have about 8 different types in the sale basket. I hate bothering the clerks to do that, even if it is their job. By the time they tell me all the different kinds, I can’t remember all that! Just label them!
But seriously, who can stay mad at chocolate…

In terms of American chocolate, Godiva pretty much has me sold. I love, love, love the truffles — both chocolate and ice cream! The employees here are also super nice — always helpful about what’s good and giving samples. As a club member, I sometimes get twice the samples because I come here so often and get gifts for people.

I might be a chocolate snob but I don’t hate Godiva. I do shop here occasionally (although rarely) for some of their special collection. It is a easy and relatively cheaper alternative if I can’t get my hands on some finer luxury chocolates.
Stuff I will get from a Godiva store
— Chocolate covered strawberries: These are the primary reason I would shop at Godiva. Chocolate covered fruits must be freshly prepared and cannot be ordered online. There are Godiva stores everywhere and I can always count on getting one when I feel for. These do sell out from time to time.
— Chocolate Pearls in variety of flavors: The Dark Mandarin Orange one they are selling now actually tastes pretty good. Comes in a little tin can that travels well. Great as gift.
— Special Collection: They were selling a Godiva G collection earlier last year that I actually liked. Unfortunately at that price range (~$ 120 per pound?) I have many other options. If they come up with something new I might be tempted to try.