Abercrombie & Fitch

When I arrived in the store, 3 employees were there to greet me and ask what I was looking for. When I expressed to them that I what I was looking for, an employee literally lead me to the area which it is sold and handed me different sizes to try on. Left what I wanted (and it was even on sale) and was not expecting such wonderful customer service from this A&F store. Very much recommend!

Place f-​ing reaks like too much cologne…
Wanted to shop with the family but couldn’t … Another sale lost for sure

I was really surprised by how bad the customer service was here. Every other shop at Standford mall I’ve been to has excellent service. Here, the staff were very inattentive, and the shop is too dark. I waited in a long line to pay, where there were at least 5 workers and only one at the til, seemingly oblivious to the annoyed customers. Very blasé attitude. Won’t be shopping here again.

My family was generously given some gift cards we wanted to use.
On Saturday March 1, 2014 at 4pm six of the nine dressing rooms were closed. There was a line 5 people deep outside the only three dressing rooms that were open by the register. I asked the sales person, a young man, if he would please open some of the closed dressing rooms so we would not have to wait in line to try on clothes. He replied: «It’s inconvenient for me to go back and forth to the other dressing rooms to clean them out.» Really??? It’s «inconvenient» for you to do your job so you’d rather inconvenience the customers by making them stand in line to try on clothes and possibly spend money at your store? After I stupidly waited another 10 minutes, and we were still not in a dressing room, I flagged the same sales associate. I told him we’d been waiting 15 minutes so I’d like to speak to whoever had made the decision to keep the other six dressing rooms closed. At that point, he replied «Oh Really? You’ve been waiting 15 minutes?» (which of course he knew because he’d been working next to us the entire time because it would’ve been «inconvenient» for him to go any further). At that point, he opened three other dressing rooms for all the customers waiting in line (which of course he could’ve easily done 15 minutes earlier).
I would’ve NEVER spent my money here except we had a gift card. This ridiculous experience cements why we do not shop here.

Worst shopping experience. Overpriced, rude sale associates. I was holding like 4 heavy jackets and ask if they can put them on the counter so I can look for more, they told me «NO». I was gonna buy all 4, then decided I will spend my money somewhere else then…

Free shipping sucks because of excessive time delays in receiving product. I’m over the terrible service. A&F’s competitors actually care about their customers and provide much better service.

Love the cloths but hate the attitude of all these young kids who think they are these and that and a bag of chips. If you don’t like working on a Saturday. Don’t. It’s not my problem!!! Do not know the bag in my face. At the end of the day, I don’t get paid minimum and I don’t have to fold cloths!!!

Good: I can find my size (153 cm). Not so cool but better than target.
Bad: perfume is too strong all over the store. it’s dark (I know it’s intentionally but too much).

Asian manager rang us up then threw the bag at us. Not sure why she was so rude. Can’t recommend this location.

Absolutely the worst customer service place I have ever shopped. The store manager was definitely day dreaming and was not helpful. Waited FOREVER at check out (only three people were in line, but the people at the register seems like first day at work or just got out from her bed that was super slow motion) one of the person at the register happens to be the store manager. Second disappointment was you need to wonder around to find the right person to open the fitting room door. Asked two person who got no key, waited ten minutes. I was there at 3pm on Thursday. The store had five customers at most. How can you handle more customers during busy season… I wonder!!!

First of all, I’m really happy to have an Abercrombie in my area, but this store isn’t as good as the others ones I’ve been too. It’s kind of crowded here but the selection is okay. There are always sales going on here so if you see something you like, wait until another 40%-60% sale comes along. The smell here is a little unnerving but I guess you would expect that in any Hollister or Abercrombie. Besides that, I like how they have an upstairs section. The jeans, pants, and leggings they have are usually neatly organized. Even though I can’t find anything I like 75% of the time, the customer service is pretty good. Not bad for A&F but I recommend going elsewhere for a larger selection.

One of the worst shopping experiences I’ve ever had.
1. The smell will be stained into your skull. I was in the store for roughly 10 minutes and the cologne or the scent was stuck in my nose. I felt nauseous.
2. The store is a disaster, styles and sizes everywhere. Even if you find a style you like, you’ll have trouble finding the right size. The store employees should stop chatting about their weekend plans in the stairway and get to work. Its also dark like a jungle which doesn’t help.
3. Sale signs everywhere but I can’t tell what it applies to. I saw a sign that said 40% off sweaters where long sleeve casual shirts were. I was touching the shirt thinking. does this qualify as a sweater?
4. Yes, It’s amazing how long checkout takes. Even if there are 3 workers and 2 people in front of you, expect a long wait.
5. There is one maze like path to the upstairs part of the store which ends in a dead end and you need to walk all the way back.
Update: After this experience, I shorted $ANF in the stock market at $ 50.50

Abercrombie is abercrombie wherever you go, so dark lighting, loud music, and string cologne.
While these aren’t great you’ve got to understand that they will be like this at ANY Abercrombie store. I quite like this location because it is always very clean, they have a HUGE selection and giant sale section, and the staff has always been very friendly towards me!

I can live with the loud music and the smell, but bad service is too much. Just came back from Japan and visited their Ginza store, big mistake. The level of customer service in their Japan location is above and beyound anything you will find here, so to be fair my expectations were fairly high coming in. There is no one on the second floor at all for 20 minutes at a time, so when you want to try something on it will take a while, mind you there was no people at the store. They were having a sale online, but apperantly not at the store, which is odd but I cannot blame the location. What I do have an issue with is the total incompetance of their employees.
My wife finally tracked down an employee, who are not wearing any distinguishing marks nor act like they work there, and she wanted to complain that it took too long, only to be interruped by the associate about half a dozen times. I am usually the agressive unhappy customer, she is normally a lamb, to bring out the wolf you really have to upset her. Then the employee at the counter could not explain to us in any understandable manner that the sale was not at the stores, online only. Just a second ago I heard this dude speak in a normal tone of voice to a female coworker, and suddently he was loat and disoriented by a presense of a customer.
Do yourself a favor and visit the Valley Fair location as this will be a frustrating experience.
I will add that, what looked like the manager, was coherent and clear, and is probably the sole compitent individual at this locaiton.
love the clothes :)

«I like girls that wear Abercrombie &Fitch…»
Because of LFO, I still find myself shopping here from time to time.
I used to think AF is overpriced but that’s because I was making $ 5/​hr and I was much younger then. Now… not so much. However, I still wouldn’t pay full price for anything from the store since there’s always stuff on sale and I don’t think the quality is all that great. Friendly Staff, though!

Sometimes the universe conspires to help you read bloomberg articles on the demise of über sexualized brands such as Abercrombie. Really, you can keep upping the ante but tolerance develops quickly. Sex may sell, but only temporarily.
I hadn’t been to an Abercrombie in years. Years! Prompted to visit after someone I know was sporting an adorable checkered button down, I walked into a dark maze of cheap smelling perfume and blaring music. All the sales people were zombies (presumably from perfume intoxication or hearing loss from the music?) Except one guy who was very friendly. However his advice was hilarious. When asked if a particular color of pants would look good he replied that color wasn’t made for his skin tone and his mom always suggested he wear darker colors. The question was about me, not him… Haha.
Two stars because I was amused and they had yellow skinny jeans in just the right color.

Granted this is Christmas and it is crowded everywhere however, I have to say that I was not impressed with the customer service at this Acrombie and Fitch. There was a long line and only one cashier working. And when I choose to buy a shirt that had no tag, they grab another shirt that costed more and just rung it up and said it was that price. I told them I found it upstairs under the sales rack, they said well we couldn’t find that exact one so it looks like the expensive one so we will charge you for that one. Here is your total. ???
There seems to be no one on the floor when you need help. Dressing room in every single Acrombie and Fitch is always backed up and there is never someone that cares to make sure that people are happy and well taken care of. Place is always smelling like their perfume. Which is quit annoying if you don’t like that smell.
I do like the clothes for men, and that is where I buy my husband’s clothes sometimes. If you do decide to shop here expect to wait in line for the dressing room and to get run up.

I wish my house were designed like this. WHEN I get a house, in xxxx-​years. Always loved the colors, layout, minimalism, steel accents, NON-​carpet, the simple plants, the smell, the staircase in the square middle of the store… and that’s great the staircase is pretty long so that’s good it’s like a workout, and it makes the sales merchandise an even BETTER find (seemingly). No one is overly pushy here like at Valley Fair– no one will overly pester you or pressure you or bug you, it’s been great so far. Seriously though. I want my house to look like this. Even on a small scale. Their classic color combos (clothes & interior) never grow old and dusty looking. And I love how the fits (of the clothes) are never strange. I know many people of all ages wear these clothes, and sometimes you can look young wearing it, but seriously. Everyone wears their t-​shirts. $ 30 full price but you can get it on sale for $ 12. Just wait. Unless you want the shirt that says «moose» or «christmas” — yeah, the Holidays. And the perfume/​cologne NEVER gets tiring. No.8 is wonderful– too bad they sold out of the little 1.0 oz perfume with the square red cap – at Abercrombie… but that was my favorite scent ever. I have gotten to the end of my perfume bottles very rarely… and I was so disappointed when the last bit of it was used up. And you can only find it on ebay (last I checked, years ago). But I’m done buying perfume on ebay… well nothing against it, if you really want to save $ 20+ go ahead. But honestly. There’s an extra value that comes with purchasing it at Sephora or the direct retailer (like buying my absolute favorite scent Gucci… can’t believe how I used to wear it allllll the time, I try to ration now but at this rate I’ll probably never get through all my perfume, even after giving some to people). Anyways, back to A&F. No.8 is good after you shower, don’t put it on during the middle of the day, it will probably smell weird because I think it’s a really clean scent and you should be CLEAN while wearing it, and please please don’t use perfume to «mask» anything, as much as people may joke/​say that’s what perfume’s job is. Seriously. Anyways– Gap’s scents don’t even come close… even though they (CAN.) have a similar «feel” – the just washed clean feel.
Lastly: Why don’t more guys wear Fierce. How in the world does it have likeness with AXE? Don’t call AXE a scent please…

This store is definitely for people who are in HS or College, the younger market in other words. There are some style that’s OK for my age bracket but it’s very few. The merchandise are overly priced. I purchased a shorts for $ 50 (tiny piece of denim) and a braided brown belt for $ 48 and I had to return them because the shorts doesn’t have a good fitting. I would want to blame it on my small behind but I own a lot of shorts that are nice so A&F shorts are probably not for me.
The staff are friendly and very helpful. The whole place is LOUD! They play their music like you are in a dance club. Definitely for the youngsters.

#802
My sheer laziness allows me to get away with dressing down at work… and I mean Down down down down… No more suits! I can wear jeans and a t shirt! I have to admit that their sheer fabrics don’t last too long but their jeans and shirts will last through tons of washings…
Nice large store but the layout upstairs is a little funky. It makes me feel like a lab rat routing around in order to get to my prize of the clearance section upstairs.