Kendall Kia

My husband and I had a wonderful experience at Kendall Kia! Our sales rep Erick Arrue was refreshingly honest and helpful — super attentive to our specific needs and budget. He was very knowledgeable and made us feel like we had someone «on our side» from the moment we pulled into the lot. I ended up driving away with my first Kia and I love it!

What a real pitty to see what an owner and employees have to do in order to get good made up an fake reviews to overcome the reality on a place that is looking every day more like a cemetery.

Leon Cannon was the best and that is all I can say about the sales team. The service department is the real reason I have give them a whopping rating of one star. As someone else stated before, don’t use them for serivce — Go elsewhere. The service department doesn’t know their a$$ from their elbows. They called me to followup on a appointment that was cancelled because they didn’t order the spare tire along with the kit. It’s been a couple of weeks and NOTHING!

You walk into this pleace and it smells like death. You see the salesman slowly starving to death. Business is not slow because it is a bad product. The atmosphere is toxic. We spent 3 hours trying to negoiate a price on a kia soul. At first they tried to charge me more than list price and give me nothing for my trade. I did look up the suggested price on consumer guide. I also looked up the trade value for my trade. The tried to charge me 3000 more than list and 4000 less than what it was worth wholesale. We finally agreed on a price we went into finance. They did not give me the rate they promised but I got 2.9 which is not bad. We signed the papers we were leaving and rick the finance manage calls us back stating that he is losing money and cant sell us the car. This is after we paid did the title work and we moving our things into the new car. We had to agree on 500 more for the car. We agreed because we did not want to go to another deal. We gave the sales man a check. We leave with the car. I get a call from the finace manager rick saying my check is no good. I have more than enough money in my account to cover a small down payment. It turns out the check was good they just wanted me to sign a new paper. I agreed to come back and sign and they could give me my spare tire that was missing. I showed up at 10:30 this morning to pick up my itemsand sign their letter. They gavce me a bs line that service was closed and they could not give me the spare til Monday. Why did they have me show up today. I have bought 6 cars from these people and they know that. This is the wordy cess pool you could go too. It honestly smells. Go to another kia dealer. Kia are great cars. Kendall Kia is the worst. Run dont walk.

My husband and I walked in on a Sunday afternoon towards the end of the month, we looked around at the cars in the showroom, sat in the car we were interested in, and not one employee in that dealership came to even say so much as «Good afternoon.» We gave them the benefit of the doubt and continued to look around. We went out to the lot to see if the car we wanted was available in the color we preferred, but they had such a small selection to choose from. We walked back into the showroom, and you would think that someone would approach us then, but the salesmen were all standing around drinking coffee and talking with one another. We finally just left and went to Esserman Kia by International Mall where we were greeted and taken care of right away. Needless to say, we purchased our car at Esserman. Apparently the salesmen at Kendall Kia are doing so well, they can afford to lose deals like ours. I would definitely rate this dealership with a zero if that option was available.

Can I give a 0? Went in on a Saturday afternoon. Immediately approached by salesperson who was less than enthusiastic. Did seem knowledgeable about the car. I asked if he had one I could test drive one and he hesitated. He said I’d need to give my license and some info in way like he was trying to discourage me. I said «Sure.». He got the copy and then I had to sit down and answer some more questions. NP. Then he asked when I was looking to buy. Told him we’d just started looking and had time constraints today. He said «Ok. Let me go get a key and tag.». Instead he came back with the SalesMgr who had a purchase agreement in his hand. He proceeded to ask me when I could come back and not have any time constraints. Monday or Tuesday? Because they don’t want to take me out on a test drive until I am ready to buy and have time to do both (his words). «We don’t have time to do a test drive today unless you want to buy today. We’re swamped.». Meanwhile ½ dozen salesmen are standing around the sales desk. We left and won’t be going back. Don’t waste your time. Lot is unkempt, sales floor dated (all POS posters were 2011) and dirty.

Emphasizing value over all else, we took a chance on Kia a few years ago and the car has indeed performed within expectations set by its price point (mysterious stop/​start problems on the negative side; getting us from point A to point B on the positive side). But, a noteworthy positive has been the experience with the entire Kendall Kia staff.
The sales process was evenhanded and fair — no pressure, no hardball tactics. The loan process was quick and efficient. Since then, I have had to deal with the service department quite a few times, mainly due to the mysterious stop/​start problem (it turned out to be a faulty sensor, but it took 3 trips to figure it out; the car even stopped once on I-​95!), along with routine oil changes and some warranty-​related things. I have always found them friendly, knowledgeable, and thorough. Carlos is the primary customer associate I have dealt with and he always goes the extra mile to make sure we are satisfied.
This is an important part of owning a Kia, as, like it or not, the low prices of such cars come with another price — the greater likelihood of more trips to the service department than you would with a car that has a higher (much higher) price tag. Now, if they only had some good places nearby to Unilocal