Sprint Store

Avoid this location. The customer service is horrible. They don’t acknowledge you when you arrive in the store. This is my 2^nd time in here this week and same experience both times. I only came back because I have a return. Waited almost 45 minutes for assistance. By the way, they charge you a $ 35 restock fee for the returned product. It took a total of 90 min in the store to get the refund. The cashier Ms. Contreras didn’t have the courtesy at all to apologize for the inconvenience.
Location: 820 W Rancho Vista Blvd, Palmdale, CA

I visited this location last week and it was a horrific experience. No one could help and no one attempted to help. I spoke to a manager that actually said «I cannot tell you an answer, because you will hold me responsible for what I say»…of course I will! Everyone is accountable for what comes out of their mouth, and should not give empty promises.

Avoid this store at all costs!!!
I am amazed at how unethical the employees at this store are. They will literally lie to your face and try to sell you on stuff that is untrue, just to make commission. Then when you find out on the next bill that they lied, you are high and dry and past the 30 day period.
We called the manager to set up a meeting with them and the sales rep (Chloe) to confront her, both of them were out of the office that day. We went through a whole process only to find out that the management won’t hold their people accountable and corporate will push the blame on the customer.
Very shady practice. Over a decade with Sprint and I can gladly say that we will be looking at other wireless providers.

Such an amazing experience!!! I came in frustrated and upset and was helped right away! Cloe Razon helped with such friendliness and speed! Got just what I was looking for and more! 5 stars

This store sucks! Do not go here!!! Waited for over half an hour to even talk to someone. You have to put your name in to get service and there is no system to do so and you don’t even know you have to do it unless an employee happens to look up and see you standing there and asks your name. So disorganized and not enough customer service or support. Management doesn’t seem to care about how the store is ran and the experience of the customer.

Great experience. Ask for Torey Hughes he very knowledgable and worth the wait. Basically he explained everything, looked at my account and save me almost 100 $ a month.

This isn’t for the store but more for the company itself. If you live in the AV area don’t waste your time with this company. I always have «full service» that loads SO slow or doesnt load at all. It takes about 3 mins just to load a facebook page. My phone is always roaming and the data just in general is the WORST. And my bill, which is suppose to be $ 65, always comes out to around $ 110. They have so much hidden fees. Why pay $ 110 for sprint when you can go to Verizon and spend the same on great service. Think twice before you choose sprint. If i could give them 0 stars I would. Over all Virgin Mobile would be a better choice if you live in the AV.

Had this service and it is the worst place to go. My boyfriend is still in a contract here and everyday we have to call in and have something fixed. They overcharge or somehow change our plans. Constant drop calls and come to find out the tower by our house has been out for over a year but everytime we called about our area being a dead zone we were told service in the area was 100 percent and maybe it was our phones. Bought new phones and same thing. Called corporate and made a complaint and come to find out they lied. So our other 2 lines were let out of contract free of charge after filing complaints with different agencies about their cheating ways.

After 15 years with AT&T, I switched to Sprint for their data plan deal. Unfortunately, after a week of horrific service, I regret ever switching. In addition, I purchased an iPhone 6 in gray and was told it would arrive that Friday. Now I’m told it’s on back order! They have my $ 300+ dollars and I don’t have a phone!
I tried to post a review on their FB but oddly enough they aren’t taking posts — wonder why? They bring in people with the promises of additional data over other carriers, but they never once mention they provide better service as well.
In addition, the store is in the AV’s only major mall and they don’t ever seem to have enough employees to answer questions or sell phones. Two cash registers — really!

I wouldn’t give them any stars, just based on their customer service. My husband went in there today, and was completely ignored, then a white guy walks in after & was greeted. Then, another older white gentleman walks in & was also greeted. By the way, my husband is a law enforcement officer. It’s so sad that they lost a good sale, so he just paid our phones and left. Yes, he was going to purchase a tablet but rather go somewhere else.

The store itself is nice– it’s clean and a comfortable temperature. The prices are probably the same as every Sprint store and I assume they have the same deals and sales. Unfortunately, though they apparently have the employees use different phones every month (to give them better ideas of the way they work I was told) the employees don’t actually know much about the phones. For example, I got the HTC one because I was told it had the best speakers (& with Beats by Dre it definitely does) and the best camera (because of the megapixels). Maybe the megapixels are the best but as for cameras? I highly disagree. The man who helped us did do a great job, though, getting us to get a tablet (which has come in very handy) and some phone and tablet protectors, and he was good enough to get us about $ 150-​$ 200 in extras for free. So while he was helpful and friendly and helped us save money, he wasn’t that knowledgeable about the products they are selling. Overall? It’s a good place and since you can pay your bill on the machines instead of waiting on line… I’d recommend it and I’ll keep going back.

I’ve been here multiple times and have luckily came across at least one female employee who actually knows good customer service so usually I go if she is in. Unfortunately she was on vacation and I desperately needed to go and have my phone checked out and could not wait. I walked in today at least an hour before closing time, and didn’t get helped in what felt like ages because this employee kept helping others who got there after me! Once he finally realized I had been waiting, he was trying to rush me out in the rudest way as it was after closing time?! Seriously? He was obviously not willing to assist me, and I chose to just leave. Couldn’t be anymore annoyed.

Whoever is in charge of this store, or whoever the district manager is needs to step up your game and do something about your rude, lazy, unprofessional employees. When I used to show up there I would have to wait at least an hour for someone to assist me, as I would sit and wait, I’d watch employees on their phones or just stand around talking to each other, and when I would finally get help they would treat me as if I’m takin up their time, like a big inconvenience to be a customer. Don’t get me started on the plans they would offer or the service. Just don’t even bother with this store or sprint. Never ever again.

Rude rude rude !!! If it weren’t for RadioShack carrying sprint products I would have left sprint years ago. I made a simple call to this store. I didnt get the girls name but she obviously was having a bad day. I asked if 4g lte is available in our area as sprint has the worst data coverage on the planet. She rudely and quickly replied no and she doesn’t know when it will be available. Err that’s the response you give a 12 year customer. She didn’t ever bother to ask anyone. When this contract is up I’ma headed to tmobile They actually greet customers. All sprint stores in the Av are terrible but this one takes the cake.

These guys are out for their commission only. I am eligible for a FREE upgrade but they LIED and said the best they could offer was a $ 50 – 100 rebate after a month. Douchebags.

Do not purchase sprint. Do not purchase sprint. Do not purchase sprint. Do not purchase sprint. Do not purchase sprint.
Internet in the AV is terrible at best. I’ve been lied to by sprint employees over the last 9 months about there Internet service. The claim the service is being upgraded and outages are temporary, BS. They suck. Go next door to Verison. I purchased a hot spot from them because sprint sucks so much. Dt