Ridgeview Village

We have lived here for almost a year and it’s been nothing but problems. First off when we picked up our keys on move in day, the front office didn’t even remember we were moving in on that day. Then we start to do the first walk through and maintenance was still fixing stuff. We were told the apartment would be ready within an hour and it was 3 hours later. The first few months were fine with just a few mishaps (electricity out for repairs, and water off for a day). Both things that happen occasionally. Well then here comes 6 months into our lease, I went to go do laundry in the laundry room, and it was closed. The residents didn’t get a notice saying they were closing it. I mean there is two laundry rooms, but with the biggest one being closed and the smaller one having maximum of 4 washers and 4 dryers you can imagine how busy it was with 100+ apartments. The laundry room was closed for like 3 weeks, that was the first annoying thing. Then come November 2015, our garbage disposal just stopped working. I called in a work order, it took them over a week to come fix it. Which took the maintenance guy like 2 minutes to do. A few weeks later same problem, along with a bath tub that doesn’t drain, my bathroom sink started to back up, and my heater was out. I called in another work order this time it took two weeks for someone to come fix it. Luckily the, it was the holidays and we weren’t home most of the time. Plus having another bathroom made it easier. But now a week into the new Year, not even a week after my bath tub and all of that was fixed, I flushed my toilet and my whole bathroom was two inches under water within seconds. I immediately called the front for maintenance to come, after I was done cleaning up the water. The lady who answered was rude, had no care to make this an urgent matter, she told me maintenance should be here within an hour or two. I said fine, I can handle that time frame. Here I am the next day, over 24 hours later, and still no maintenance. I called again and they still had the work order for my bath tub and heater. The work order for my toilet was NEVER submitted. I will NEVER recommend this place to anyone.

I have lived here for almost two years, no major issues. Until 2015 when the toilets starts to overflow when not being used. Then no heat, was told to bundle up and it will be fixed when the parts arrive. Unacceptable, I have never experienced a management company with such low disregard for their tenants. Regardless of how many times the maintenance man allegedly fixes the issue, it turns out not fixed after 30 minutes of fixing.

I would not recommend this place to live in. Not only are they not welcoming and make this a great place to live in. But they don’t allow kids to run and play outside. No type of outside activities riding bikes, scooters, balls, skate boreds. They went out of there way to post a note on everyone’s door to ensure there is no play allowed. Security and manager harrasing kids advising them they are not allowed to run or play with anything on wheels. They would rather your kid watch TV all day and stay in there apartment then to play like kids should. This place is lucky enough to get one star from me. To many other occasions to list my reasons why.

Renter for 14 months. They advertise a move-​in special (12^th month free) after completing a 12 month lease but it isn’t real. I inquired about it and the office rep had no idea what I was talking about. After complaining and going up the chain of command I get a response from their corporate office stating that I did not «qualify» for the special and that it is determined on «approved credit.» Interestingly they also said that no one qualified during the month I signed my lease (May 2013).
As other reviewers mentioned, the plumbing here is a catastrophe. Multiple «24-​hour notices» which Ridgeview fails to meet (at least 6 this year). I like a cold shower from time to time but in the dead of AV winter, it’s not welcomed. Well, if you like Raging Waters theme park, then this place may actually be for you: the sprinkler system at Ridgeview is over-​the-​top (certainly don’t feel the California drought here).
Lastly, Ridgeview’s maintenance protocol is horrendous. Just had a 3 day weekend (4^th of July) and my air conditioner gives out. I understand that things break – not a big deal so I called the office which was closed… again no biggie, it’s a holiday. They have a maintenance pager for emergencies which I decided to give a go… worthless, no call backs or record whatsoever. On July 5^th, the office opens and I place the work order. Fortunately when I return that evening I find my AC working flawlessly… with windows open. AWESOME! Upset and exhausted, I fall asleep and I am awakened by a pool of my own sweat the next morning. Guess what? The AC broke again. For the record: I set the thermostat at 78 degrees F. I call the office first thing (office opens at 9:00 am) and request another work order. Kayla answers the phone and says she will find out who is on the premises. 45 minutes later, no callback… I call again, Kayla says that the maintenance worker must have went to another work order… also that he would be done shortly. 45 minutes later (it’s now 87 degrees inside my apt) I call back… Kayla says that the maintenance worker was on his way and that he just needed to get his tools…45 minutes later I am told it will be fixed today (I called). That’s a fine example of professionalism.

Worst complex to live in. If there was 0 stars available this would be the perfect opportunity. The water is literally turned off twice a month and offer no compensation. PAYING 700 A MONTH TO HAVE MY WATER TURNED OFF TWICE A MONTH. Not to mention– my assigned parking spot was re-​assigned to new tenants twice!!! Cannot believe I chose this complex!