VIP Urgent Care

This place has the rudest physician i have ever come across. As a professional the physician should at least give you a little introduction (his name) for starters, what a dick

This is the Worst IPA Group there is! The Worst experience I’ve ever had at a Medical Facility. Its a Filthy office and they are rushing people thru, like a cattle prod. Unprofessional staff, front and back office. Only one doctor working. We waited for over an half hour and no one was in the office. NEVER going back here :-(

This is not the first time I have seen Thomas Sherwin M.D. He does not have any calming nice bedside manner. Each time I see him in this office I feel like I am in the express lane at any type of store. In other words he has no time for me and is in a hurry. You should be calm caring understanding and willing to listen. My opinion is he does not. On a side note he reminds me of Matthew Perry, from most recent show The Odd Couple, remake of old show starring Walter Matthau and Jack Lemmon.

I’m standing outside this dirty place after dealing with this heavyset, day laborer beeyatch! She can’t help me if I have MediCal — she could get into a lot of trouble. I said, well, MediCal told me that I haven’t been approved yet, so I don’t know if I do.
«OK» she snapped — then give me $ 120 right now and we’ll see you.
What happened to the «getting in a lot of trouble» I don’t know.
But this I do know: I would NEVER step foot into this filthy place, and have to deal with this fat, filthy day-​laborer woman at the front desk if my life depended on it.
They don’t know what they’re talking about, have NO clue about the healthcare laws in California, and blatantly lie!
DHHS needs to know about these people and how they run their business.
BEWARE!

If i could hive it 0 stars i would i went in this morning and there were 3 recipcionest ladys that just looked at me and they couldn’t ask if i needed help they keep on talking i hqs the first customer they had then the phone ring and she answer she told me wait i just laghed cause they wernt helping me so i left cause i didnt have my i. d i will never come here angain what a shame of not helping if they had just open

I was referred here by my insurance because they had no available appointments with my doctor. The waiting room only had 3 people in there, no children yet they had cartoons on the tv in there. So annoying. Especially when you are not feeling well. I waited 25 minutes then called in an exam room. They took my vitals then said doctor will be in soon. I waited 15 minutes in this hot room, I was sweating. Then finally a nurse comes in and asks for a urine sample. Waited another 15 minutes before doctor came in. He was nice. Was going to write me a prescription and left. Waited another 10 minutes before nurse came in with the prescription. My doctor writes the prescription right in front of me. Takes a minute. I hope I don’t have to go back here again. Kaiser is so much better than this place.

Needed medical attention while on vacation last year, and was referred to this place by my insurance company. They were very friendly and helpful. Thank you!

DO NOT GO HERE IF YOU NEED MEDICAL ASSISTANCE! GO TO THE ER AT THE HOSPITAL! This place is a joke! My insurance referred me here to get a prescription refill and I was having a problem with my eyes. The front staff is friendly and offered to call me when I had a few people ahead of me since the wait time was around two hours. OK, cool. So I go take care of some errands, wander around the strip mall and dont get a call. I come in and I am the next in line, so no phone call. I’ll let that slide, now the reason to never go here…
Dr. Anne Sarafin does not give a crap about her job or your well being. She came in with a nasty attitude. As I explained the problem I have had with my eyes in the past two weeks, she did not even care, nor even ask any more questions. As for the prescription refill I was sent there to get she refused to give me a refill because «she» did not believe in the medication and flat out told me in her own words, «You will not be leaving here with that prescription, so do not even ask me again!» Well, sorry, I have been taking it since you were in jr high girl and it works perfect for me, so your opinion on my medications should not stop you from prescribing it to me. I asked to see another Dr and she rudely told me she is the only one and what she says goes and this is the end of our discussion and walks out! As I sit there shocked as of what just happened, I walked out and left. I now have to wait to see my real Dr, or goto the ER if I have the issue with my eyes again. Oh and I looked it up and there are 21 different doctors at VIP Urgent Care, you are not the only dr and if you are, you need to look for a new career because malpractice lawsuits will haunt you in the future for the rest of your life.
Go across the street to Eisenhower if you would like professionalism and doctors who care. Stay away from this place and if you do end up here and your doctor is a little blond girl, just walk out the door and save yourself from a horrific situation.

Fast friendly service, always nice when you’re not feeling 100% Very clean office, you’re in and out quickly. Open 7 days a week!

Located in the Fresh n Easy shopping center, this Urgent Care is less expensive than Eisenhower Urgent Care, which is directly across the street. This is important if you don’t have health insurance.
They were very professional, clean, friendly enough, and fairly quick to register & see the doctor. I was in & out in less than an hour, no appointment necessary.