Eisenhower Urgent Care Palm Springs

Eisenhower on sunrise. Went to this place this morning. Showed to a room after a short wait. That is the only good part. After waiting in the room for over a half our with not so much as a footstep outside the door. I then opened the door to see if anyone was working there. There was no one in sight. I then walked to the central area or nurses station and stood there for another 10 minutes with no one in sight. I felt like I was in a episode of the walking dead. You know the one where he wakes up in the hospital only to find it completely empty. Finally the girl who originally showed me to my room came up to me and asked could she help me. She did not even recognize me. I said iv been waiting for about 40 minutes and would like to see a doctor. She said if you go back to your room and wait one will come by. I said when will that be? She did not know. She said there were only 2 doctors on staff this morning. I said if you had told me that in the original waiting room I would have gone elsewhere. She said we are not allowed to tell you that! So much for putting the patient first. If you are reading this you will do better elsewhere.
Ended up going right across the street to VIP urgent care.

This urgent care center and the whole Eisenhower system is a huge bureaucracy and quite cumbersome. When you telephone, you get a call center and get passed around to multiple people before finally locating the right person to speak with. Getting copies of images is a near impossibility unless you physically drive to the person responsible. Even then, they will say it’s someone else’s job. Clearly there is a training vacuum as well. The whole system needs to be streamlined and improved.

If you’re looking for urgent care, this is the wrong place to go to! It’s illegal for them to submit a claim as an «urgent care» visit so instead they’ll submit it as an «outpatient» visit, even though you went there for an urgent care visit and the name is, misleadingly, urgent care.
Do not go to this place if you are looking for urgent care. Without a referral, your insurance will not cover an outpatient visit and you will be forced to pay the balance! Be careful. NOT URGENT CARE.

Such an organized beautiful and well run facility… lovely people taking care of you. Quick resolve of issue and I was on my way.

Interesting that the imaging equipment has been down for a while — now we get to wait more as even though the equipment is now back up, the Tech has gone to lunch — interesting use of down time and patient care.
Also, the patient waiting area is called «holding» — are the patients in jail?

Gets the job done quickly, cleanly and kindly.

Do not use this facility to see physicians who lease space here. I saw a physician from Desert Orthopedics and had to pay an additional $ 185 for a «facility fee» because my PPO does not cover this non medical cost. You will sign a document for the facility fee and they tell you it’s billed to your insurance. What they don’t tell you is that your insurance will deny that portion of your claim leaving you to pay out of pocket.

Minor asthma exacerbation. I was seen within 5 minutes of arrival. Efficient, friendly staff. I spent longer waiting for my prescriptions to be filled.

Came here on a Sunday morning after suffering from diarrhea for four days straight. I waited no more than 10 minutes to be seen by a nurse practitioner. Everyone on the staff treated me with kindness. The office was modern and attractive, and the place appeared to be clean. Even better, I was prescribed an antibiotic and my illness was gone within about six hours.

Clean and great doctors office, luckily they realized I had an abyss and referee me to be operated on very quickly. I appreciate the service and advice.

Very nice ! Very clean ! Staff is super nice ! Very friendly! They open at 7am. perfect for my rush day ! Dr was very nice and thorough. I recommend this place to everyone !

Never had it as good as this! Was treated with such care and well being for my health. No lines no waiting. Clean and classy waiting area they even offered me a bottle of water when i mention i was hot because my car AC had went out! Top notch staff and doctors :) my new ER care

Was able to get in and see a DR in a reasonable amount of time. The DR, staff were all friendly. Left in the best condition I could possible. Thanks to everyone!

What an amazing experience. Very short wait, excellent nurse and terrific doctor. They are attentive and really caring. Just a total amazing experience. Well done !!

The front staff were extremely helpful and welcoming. The nurse who came in to take my vitals and other information was very friendly. However the nurse practitioner, Russ was rude, arrogant, and less then helpful. His bedside manner was atrocious. As a medical professional myself I was appalled at the treatment I received.

I spent the last thirty plus years of my working career in the pharma business, calling on and working with, among others, urgent care centers and primary care offices (which this is not, mind you) and have also had the experience of being treated a number of times by different urgent care centers and this is absolutely the most friendly, most professional, cleanest and fastest experience I have ever had the pleasure of experiencing. I cannot speak highly enough of Eisenhower and even though I am an out-​of-​state ‘never been here before’ patient I felt very comfortable and right at home. I would highly recommend this office when you need urgent care.

the front staff was efficient, very crowded long wait. The front desk does not estimates on how long it will take and won’t tell you how many ahead. People came in after me and were seen first. Doctor was ok, however big complaint was no follow up or call back. I called to ask about a reaction to the medication, went to voice mail, kept calling back got the nurses station and have not received a call back.
would find another urgent care if I needed again.

So slow that I left, went to the ER, and got seen faster. I mean, isn’t the point of Urgent Care to keep people out of the ER for things that can wait? Guess not.

I came to urgent care after eating some bad Chinese. After 8 hours of violent puking and diarrhea I thought that an intervention was needed. I’m fairly new to the area and do not have a primary care physician yet.
Two stars is for the nice front office area. That’s as far as I saw because I didn’t bring my insurance card. The day before I received my insurance card in the mail, but failed to put it in my wallet. I tried to explain that the card was at home on my kitchen counter but was given no compassion. «If you want to be seen you must go home and get your card» I was told. I told her the name of the insurance company and offered my drivers license and was told that without the card they could not help me, and I would have to go home to get the physical card.
I began bargaining at this point. I explained that I had to stop twice on the way to urgent care and that I was getting progressively more and more dizzy. I also explained that I had serious doubts that I would be able to safely drive the 7 miles round trip to retrieve my insurance card. I was sent away. I was, however, handed directions to Desert Regional Emergency Room when I asked them to phone the emergency room.
Sick, nauseated, dehydrated, and dizzy I walked out of urgent care with directions for the emergency room in my hand. I sat in my car for a couple minutes debating calling an ambulance to take me to the ER. Where would I tell them to come (not being familiar with the area)? How long will I have to wait? Will I diarrhea myself again while I wait? Will I crash if I decide to drive? These are the questions that ran through my mind before I put my keys in the ignition and drove myself the mile to the ER.
I showed up to the Desert Regional ER, explained my situation, got a blue wrist band, and waited less than 5 minutes to be triaged. Pulse was 111 and my blood pressure was ⁹⁰⁄₆₀. I was admitted immediately and started on IV fluids right away and later got an IV push of zofran. Once I was rehydrated I felt a lot better. Labs showed elevated white blood cells and ketones in my urine. Within 4 hours I was patched up and was released. I returned to work the next day.
I am very happy that eventually I was able to get the care that I needed. I am happy that I did not hurt anyone or myself driving that day. I am shocked and blown away by my whole Eisenhower experience. That’s not the «care» I want my family and friends to receive. I hope in the future I will not need Eisenhower care.

This is a very straight up review about Eisenhower Urgent Care. I think the word needs to get out about certain things, and I debated about posting this for a very long time – it’s been well over two years since the incident, but here goes.
We had just moved to PS. It was a fairly stressful move, but nothing out of the ordinary. We’d also done a few moves in a few years, due to family issues, but were finally settling in. About a week or so after the move, I started getting arm and shoulder pain on the left side. Fine, I think, I pulled something during the move and I should probably have it checked out. I go in the next morning, and the nurse asks if they can run an EKG. I say sure, no problem. A few minutes later, I have a doctor in the room with me, telling me that the left side of my heart is under a great deal of strain, likely due to a clot in my right lung, and they are calling an ambulance.
A what? Are you kidding me?
Okay. I’m pretty flipped out. I’m in the ambulance, on the way to Desert Regional, where they took extremely good care of me. My husband meets me there. We are both extremely confused.
Some points: At Desert Regional, they saw high heart rate – tachycardia is normal for me and has been my entire life. Nothing unusual on the numerous EKG’s they run. They give me a lung perfusion scan to try and find the clot. No clot. My blood pressure is ridiculously high. They give me nitroglycerin to try and throw the clot. Thank god, no clot, but I’m an anxiety patient and at this point, the thought of clots and silent heart attacks has me in such a horror that my heart rate and BP are completely messed up due to fear alone. They draw blood to check for the enzymes which show up after heart attacks. Enzymes are normal. Nothing is happening. At all. I am admitted so as to keep a 24 hour watch on my heart and to run some more tests in the morning that can’t be done in the evening. Desert Regional did a great job and I think they’re terrific.
I get a very nice private room, a ton of blood draws in the middle of the night, and a doozy of a headache from the nitroglycerin. Oof. Next morning, I get an echocardiogram, a stress test, and another lung perfusion test, just to be certain. Nothing is found, no clots, no arrhythmia, nothing. I have tachycardia; something I’ve known about all my life. I am sent home that afternoon with a clean bill of health. Props go out to my nurse, who was and is the kindest, sweetest, most positive man in the world. Props all the way to Desert Regional, period.
I go to my regular doctor back in LA, at Cedars-​Sinai. She refers me to a cardiologist who tells me he sees absolutely no sign of anything on any of the tests, blood work, or EKG’s other than (as mentioned) tachycardia. He throws a Holter monitor on me just to be sure. It comes back completely unremarkable.
Long story short: the same day I ended up at Desert Regional for possible cardiac arrest, there were four other women in the ER there for the same thing, all of whom had been sent over by… Eisenhower Urgent Care. I know this because they were all panicking and confused as to how this could be happening and I could hear them. Same as me. I don’t know about you, but I find that a somewhat unusual coincidence. Four other women, all in my age range, all supposedly having heart attacks.
Right.
Luckily I have great insurance, so paying for most of this wasn’t an issue.
Yes, this is just one person’s story. Maybe the EKG machine was reading wacky that day. Maybe the doctor needed her morning java. All I know is that I don’t trust this place, and I don’t know what to tell you if something’s gone wrong and you don’t have a regular doctor yet in PS. I’d go there for a broken arm. Or a UTI. Maybe.