The Lock Doctor

This is a bad address for this business.
They’ll need to update their location if you need to see them in person.
The location is a smoke shop now…,.

I called them; spoke with Erik. I am a tenant and had locked my valuables in the floor safe and could not get it back open with the combo the home owners gave me. Erik patiently walked me through it on the phone (his sticker was on the safe) and explained to me the various things I have to watch out for. Very much appreciated his help!

They were supposed to show up at 3pm, at 4:09 I call the guy and he tells me his truck broke down. Generally protocol would be to call the person you’re supposed to meet and tell them. Then the guy says he’ll be there in 20 minutes, 40 minutes later he calls and says he won’t be able to make it. We re-​scheduled for the next day at 7am, and at 7:09am the phone rings, same thing… he can’t make it. Seriously? This is the kind of idiocy which plagues the desert. 100% unreliability.

We have a property in Palm Springs and we are only able to go out there certain days of the week, if any. I lined up many appointments for the house, including the Lock Doctor, so I could get all the to-​do items knocked off of our list. We agree on a time frame, and he calls to tell me he is running behind, which was disappointing, because we were almost wrapping up with all of the other items. I agreed that I would stay later than planned so I could meet him. He calls in another 45 minutes to tell me he got into an «accident.» I completely believe him and say that it is okay, that I hope he’s not injured, and that we can arrange another day when we would be in town.
We make yet another appointment for a Saturday when my husband would be there which he agrees to. Saturday comes around, and my husband is running around like crazy getting things done and sees that Erik hasn’t shown up. He calls Erik, and Erik tells him that he’d be there in a little while. No show. He calls Erik again, and he doesn’t pick up. So, there is another wasted day where a professional agrees to an appointment and basically just doesn’t show up. He could have simply told us that he couldn’t make the appointment so that we could have called another vendor.

I was gonna head to one of the big hardware chains to get some keys made. Jeffrey suggested a place around the corner, instead. He said that he would rather pay more money per key and have it done right than to go to get a key at the big chains and have it come out funky.
Not knowing the area, I decided that to check it out. They had an impressive wall-​of-​keys. I didn’t realize that there were so many shapes, brands and sizes. In addition, they have all kinds of key accessories, fobs and color tags. A few large safes are near the door. I got the distinct impression that these guys truly are «lockologists» as their shirts suggest.
That kind of knowledge in the wrong hands could make a lot of people unhappy. I think I’ll just believe that they use their power only for good.