Desert Cow Computers

Wow I had an appointment with their tech at 2 pm– he calls 40 minutes after the appointment to say he’s running late– calls to the main office as well. Tech tries to get another ‘buddy’ to help me and he had no understanding of what I needed…
This company was so highly rated so either there is a new owner who is clueless or the company no longer believes in customer service

I was very impressed with Desert Cow Computers. I had malware and needed a fix. As I am a Canadian winter visitor and our dollar is lousy right now, I have to pay attention to cost these days. Dominique suggested free malware software on the Net and other computer repair shops that might have been less costly. I was quite impressed that she did that. In the end, I had the repair done remotely by Desert Cow. Was done the same day by knowledgable, friendly person. Computer is working working fine!

So here I was with a super slow computer (it was fine a week ago). Must be a virus, right?
What now? I came onto Unilocal and found the Desert Cow. What’s with all the 5 stars? I was thinking, must have a lot of friends. All these 5 stars can’t possibly be valid, right? Feeling suspicious, I called and got their voicemail, left a message and figured, maybe I’d here back by the end of the week (if at all). In less than 10 minutes, Dominique calls and apologizes for not picking up (who picks up? I thought this was a ‘leave a message’ kind of world!).
I go on to explain what’s happening (or not) with my Dell. She asked me a few questions, and suggested I try downloading a new browser. If that didn’t work, they’d have to take a look. Much to my amazement, it worked! Things are back to working lickity split. The kicker? NO CHARGE. Wait, what? She told me I could use the computer with this work-​around, or they could do a diagnostic. I decided to give this work-​around a chance, and see what happens.
Dominique was very pleasant and professional. Way to go Cow person, very impressive!
No doubt, I will be calling them again.

Not enough stars — I’d give them more than 5 without hesitation.
These folks are direct, honest, whip-​smart, efficient and effective. They are patient and responsive and they communicate very effectively, traits which put them about a thousand miles ahead of anybody in the 1 – 800 tech support universe.
This one is simple: if you have computer issues, call the Cow before you do anything else.

I wanted to Give a BIG Thank You to Dominique!!! She went Above and Beyond in helping me with my computer issues, as well as giving me Great guidance and direction. She’s an Angel and I Will let anyone know where to go for their computer/​IT needs. Thanks again Dominique you made my day A Lot Better.
Sincerely,
Kristine Andriessen

Dominique & Mark saved the day – and my computer. My laptop totally crashed and they got me back up and running again. Their service, attention to detail, communication and availability pretty much ²⁴⁄₇ was awesome! Cannot thank them or recommend them enough! Mooooooooooooooo!!!

Mark and Dominique are just great! Not only did they fix my computer and get it exactly the way I wanted it. But they are also just all around good people. You can tell they have a passion for what they do, and it shows in their work and their communication. And that to me is pertinent in running a successful business. They have great personalities that made me feel welcome the first time we spoke, I highly recommend using them as your go to service for computer repair and services.

I am so lucky to have Dominique and Mark in my tool kit of resources. No matter when I call there is always someone on the other end of the phone to answer any questions I have and assist me in determining the best and most cost-​effective solution for my particular problem. Their response time is terrific. Can’t recommend them enough!

Dominique is so helpful and pleasant to work with! I needed a new cord for my laptop… She researched and found she had the right one. She met me at Starbucks, so I had the cord in hand 30 mins after my call to her. I recommend the service at the highest level!

Dom was fantastic! My mom lives in Palm Desert, I’m up in Sonoma and not able to help her with her computer from up here. Dom to the rescue! She cleaned up her computer, hooked up her printer, gave her lessons, showing her how to do things that she needed help with. She was patient and knowledgeable! I did this as a Mother’s Day gift and Dom was so open to my idea and told me how she helps a lot of older people for their adult children from a far. I highly recommend Desert Cow!

With great gusto, allow us to add our names to the Legion of Mark and Dominique believers in their superb geekness and computer expertise!
We recently noticed that our Window’s Updates (patches, hot fixes, security updates, etc.) were repeatedly failing to download to our home PC. We tried all the rather feeble tools Microsoft and others offer without success.
Upon calling Desert Cow Computers, we discovered Dominique who has the patience of a saint and that rarest of personal skills in our chaotic world — true listening. Dominique listened to our tale of woe and immediately connected us to Mark (‘the back half of the cow’) who assumed remote control of our computer just like the old ‘Outer Limits’ TV series, and proceeded to doggedly and reliably sort out our issues and fix them all, at an embarrassingly reasonable fee for allowing us access to their vast and mysterious technical knowledge.
This husband-​and-​wife team absolutely has the rest of the Coachella Valley Computer nerds trumped and check-​mated! They understand your needs, go to work fixing things and get the job done. You really can not ask for faster, more reliable service for your hard-​earned shekels.
We are very careful stewards of our income, and I can tell you that engaging Desert Cow Computers to purchase, repair, maintain and install your computer equipment is money wisely well-​spent.
And don’t think these folks are like the cows in their website. A cow is a slow, bovine creature with not a heck of a lot of brain power. Mark and Dominique are more like thoroughbreds and greyhounds — fast and skilled in getting the mission completed!
THANK YOU Mark and Dominique for repairing our software and restoring our faith in Coachella Valley technical folks! Arise Sir Mark and Dame Dominique; You are our officially appointed computer nerds henceforth and forever more!

The Coachella Valley has precious few resources for servicing computer systems. Fortunately, we have one great one, Desert Cow Computers!
I have made use of their services twice since 2012. First, I established a new home office in my home in La Quinta, and I needed someone to secure my connection with my remote server in San Diego. Mark did everything for me, and got me up and running expeditiously, including all my accessories (scanner, printer, etc). This was a great relief to me, as my business depended on good computer utility.
Recently, having retired, I planned to sever connections with my remote server and move all my data functions into the Cloud. Again, Mark road to the rescue, recommending and helping me install Office 365. I am very pleased with the result, and Mark saves me money by helping me acquire anti-​virus software at better prices.
As the front end of the business, Dominique is also a delight to deal with. As an MIT grad, you would think I don’t need help with computers– but I do, I really do! It’s good to know that Desert Cow is there to rely on, day in and day out, with timely and friendly service. Thanks, Dom and Mark!

My experience with Desert Cow Computers was above and beyond my expectations. The owners Mark and Dominique are experienced and committed professionals that I can count on in crunch time,. As a business owner, your computer support must be ready to meet the challenge and in a timely fashion. Desert Cow provides first class service that is fast and friendly. I highly recommend them and can see why they have such great reviews. Thank you Desert Cow!

Have to add my kudos to this great service team! Very helpful on the phone and tried to give me a quick fix so I wouldn’t even need their service. Then, when it was discovered that my laptop did, in fact, need work, Mike showed up to my house and was very courteous, explained what he was attempting to do and quickly determined that I would be better off sending it back to the manufacturer than having him spend any more time on repairs. And, to my surprise, he didn’t charge me! You’d better believe Desert Cow Computers is who I will be recommending and using from now on!

I contacted Desert Cow Computers yesterday afternoon and spoke to Dominque who was very professional and pleasant. I explained my error messages (Blue screens/​shutdowns) and told her that the computer was 5 years old and she assured me that it most likely was not ready for the retirement home yet! We set up an appointment for this morning to see if it could be handled easily or would need to go to the shop.
Her husband Mark arrived and knew within 5 minutes what the issue was and proceeded to explain and repair it! I was up and running probably within ½ hour. They only charge $ 130 for the 1^st hour regardless of the time it takes within that hour and they come to your home so that is all it cost me along with not having a total meltdown thinking that I would lose data that I had not backed up or it would require major repairs. Small price to pay for peace of mind!
I highly recommend checking them out if you need service of any kind on your computer. Nobody likes to leave their LIFE at a shop so the fact that they come to you is a major winner in my book!

My business was broken into on a Sunday morning at 2:00 A.M. I needed new equipment, different than what was stolen, software loaded and network ready. Dominique and her team were so fast and efficient I was back up in record time, missing only the day of the break in.
I would recommend Desert Cow Computers without hesitation. They know what they are doing, translate computer into English and are so reasonable in price I would hesitate to go anywhere else before contacting Dominique and her team.

After my old computer retired without telling me (just wouldn’t turn on anymore), I spoke with Dominique about select options. I decided to purchase a new computer with systems recommended by Desert Cow. They took care of everything. When I had a couple of questions about using the new computer, they promptly responded and helped me resolve the issues. Desert Cow is truly out standing in their field!

we recently had a problem with our network at our business which brought the entire system down. I called Desert Cow in a panic and they were able to get there very quickly, diagnose the issue, go buy a replacement part and get us up and running in no time.
Thank you for the quick reliable service! We will defiantly use them again.

Looks like I am the only one that doesn’t love Desert Cow Computers. I had a virus that MalWare bytes couldn’t fix. I checked around and noticed all the great comments from Desert Cow customers, so I called them. At first Service seemed great, they make house calls. When the tech arrived I mentioned that before the virus my PC had been getting slower and slower over the last few months. I asked him about installing more memory and He said I had plenty of memory. He noticed I had MalWare bytes, System Mechanic, and another software that was suppose to speed up the PC. He recommended I get rid of all and go with Norton. He mentioned that a solid state hard drive would make my system faster. So I agreed that he install a new drive, get rid of the viruses and all Malware and anti-​virus software and Install Norton.
It took 7 days to get my PC back (One of those days was a holiday, but 6 days is still a long time). After it was delivered and setup the PC started up so fast. It took just a few seconds to boot up. For a few seconds I was excited, then I was told I would have to re-​install all my software. It took me a few hours every day for a week to get all my software re-​installed and files moved to where they should be.
The solid state drive is great for booting up my PC. It doesn’t help when I am moving files, or installing new software. The problem is that my old drive was a Terabyte and it was replaced with a solid state drive that is ¼ the size. The new drive doesn’t hold all my data so most of my data is still on my old slower drive. I don’t remember if the size of the drive had been discussed. I just assumed it would be replaced with a drive of the same size, or larger. If it had understood that I was getting a much smaller drive I would never have agreed to replacing it.
Even after all this happened I wasn’t going to write this. But a few weeks ago I called Desert Cow because I had another virus. The woman who answered told me she was working with another customer and would call me in about 30mins. It’s been more than two weeks and no call. I was able to contact Norton and they fixed the problem in a few minutes.

Mark & Dominique had come to our aid before regarding my wife’s laptop. This time I needed help with transferring information from an old computer to a new one. This was an urgent matter and they responded.
They picked up both towers on Friday and brought them back on Monday morning. The problem was resolved and I could SEE all of my files and my contacts. WHEW! It is scary not being plugged in if you know aht I mean.