Ross Dress for Less

The store itself is great. However, the store manager is the rudest manager I have ever encountered in my life. I was on call for work and received a message to call back asap. My friend was in the store and I had just made a purchase. I decided to sit outside the store for a few minutes to make my call and wait for my friend. There are no signs stating that you cannot sit out there and it was just for a 5 minutes. AMI, the rude manager yelled at me like I was some kind of vagrant begging for money telling me to leave. After my call, i went into the store asking for her. She told me no soliciting which I wasn’t doing but she doesn’t know what soliciting means. I tried to explain I work for a hospice and had to call in to speak with the service right away. She was smirking, mean, rude and nasty with no people skills. I will never give her my business and feel sorry for her employees. She must really hate her job to treat a customer that way. If they have a rule against people sitting outside, they should have a sign. She could have been polite about my sitting there for all of 5 minutes to make an urgent call. Never again. Ami the Ross manager, please learn people skills. I will be calling your corporate.

If I could give ZERO ‘s I would. They say the reason why there store is so dirty is because they are giving good customer service. Then why did I get the worst customer service ever. The so called manager (Scott) lied strait to my face, telling me he couldn’t do something that in fact he just wasn’t willing to do, there is a huge difference. I had prob over $ 100.00 worth of stuff that I did not buy because of this experience (Scott) was responsible for. (Scott) did not care what so ever that I spent my $ in that store. If I were you, just go right next door to Marshalls. Same prices if you search and way less Ghetto.
on this Ross in Palm Springs worst ever.

I purchased a $ 4.99 Oxo SW Analog leave in meat thermometer (noted on the receipt as «OXO SW Analog leav») along with $ 160 in other merchandise on the above receipt.
The thermometer is defective and indicated an internal temperature on my 20 lb turkey over 190 degrees after the turkey was in the oven for less than 2 hours (it takes about 5 hours to roast a 20 lb turkey). I did check the turkey and the center was still raw.
I was refused a refund because the store manager and a security guard claimed they needed a «SKU» to accept the item as a return.
1. Nowhere in your policy does it state that a SKU is needed for the return of a kitchen gadget. In addition, when I suggested that we go back to the kitchen department and get another one off the shelf they refused, again stating that they needed that particular items «SKU». Give me a break. A SKU is generic to a class and type of item, not individualized to each item of the same type. SO they lied to me.
2. I spend a lot of money at Ross, over $ 1000 a year. I go in about once a month and drop $ 150 to $ 200. You lost a customer. I will never go into a Ross store again, and I mean that. There are plenty of other places to shop.
3. The whole return/​checkout area at this Ross was a nightmare of disorganization today, with only three checkouts open and the line stretching clear back into the store. The manager was rude, would not speak to me directly, only through a clerk and a loss prevention guy. The loss prevention guy was smug, thought the whole thing to be funny and parroted what the manager said. He laughed at my complaints.
4. Here are the actions I am going to take if this money is not immediately refunded to my credit card (without going back to the store)
a. I will file a complaint with the credit card company and dispute the entire purchase amount of $ 165.
b. I will file a small claims action against Ross and the local manager for reimbursement of the cost of the thermometer, my lost time, court costs, and damages for emotional abuse in the amount of $ 7,500. If I file, I will not settle, and will pursue the maximum amount of judgement I can get.
I feel that this manager’s actions and treatment are indicative how the Ross management operates, and I find her actions to be dishonest, disrespectful, and disingenuous. In the end, it’s not $ 4.99, it’s the principle. I will not be ripped off by Ross, and will take every action necessary to insure that the Ross company is punished for knowingly selling crap that does not work.

The same day I went into Marshalls I went to Ross store Palm Springs California. The moment I went into the store the lost prevention who was a female begin following me for no reason. Any aisle I went down she was there asking me if I need any help. This made me very uncomfortable I was gonna buy some items there but once I was treated as if I was a thief the moment I walked through the door I will not give my money to like that. I don’t know why they singled me out I work hard for a living I had over $ 800 in cash in my pocket. This Ross is absolutely hands down one of the worst Ross’s I have ever been to and is run terribly it is disgusting and they’re filthy disorganised unprofessional I would never go back. Some moron from the security or loss prevention as they call it call me back to apologize but he was so insincere and full of it I wasn’t buying it I video tape the whole incident and will be broadcasting it on YouTube. Stay away from this place they don’t appreciate their customers they’re rude and they treat you like you’re a thief.

This location is far better maintained than many of there locations. For women they have a wide selection, while not so much for men. They have a very very large pet section, much larger than any location I have been in. The home décor section had a number of open and damaged items, some were reduced accordingly. The jewelry section was very full, and had good selections of both men’s and women’s watches. The only concern there were the prices being a bit high.
There were very few staff people throughout the store, but the changing room attendant made up for it with efficiency and engagement. The checkout lines were very quick, and friendly.

Store is usually kinda messy, as most stores like this are. I just like this Ross because they usually have shoes my size on clearance that I like. If you are decorating your bathroom, you can get the stuff here for half the price next door! Occasionally I’ll find some shirts here or shorts, but they always have XXL slim fit? Who wears an XXL slim fit, I dont get it?

If you like good top lead brads like Nike, Calvin C. Etc and the mall is to far, then this store is for you. Ross is in a great location in Palm Springs (yeah, no mall in Palm Springs), and prices is the other thing that you want to stop and check, instead «the mall» and all in one place, what you waiting for.

I don’t usually shop at Ross-​the ones that I’ve been to here locally are always a big mess-​but the selection of reasonably priced clothing stores in the area is REALLY limited. I forgot my shirts hanging on the door when I left for vacation and had to go buy a couple. I went to Walmart (market??) and they don’t sell clothes – then to Target which is over-​priced in my opinion and has almost no larger sized women’s clothing. When I walked in I was surprised that it was as neat and clean as it was. The clothes were actually where they were supposed to be for the most part. I found a couple of light cotton shirts (Gloria Vanderbilt-​not that I care about that) for less than $ 20.00 bucks so I left a happy camper! My daughter and I came back the next day and she bought a couple clothing items also. Both women working at the dressing rooms the two different days were helpful and friendly too.

Friendly they greeted us as we came in but selection was limited for children’s clothes. This was a quick shopping trip so can’t give a full report. Store was clean. Not over cluttered, so that was nice. Good selection on children’s shoes and good prices.

Pretty good selection of women’s clothing and shoes. Not a lot on the clearance rack but I found some good stuff in the regular sections.

Any time I’ve ever been in a Ross Dress for Less, anywhere in the country, it always looks like some sort of clothes-​bomb exploded in the place. Seriously, it’s as if people take an item off the rack, look it over, decide they don’t like it, and then see how far they can throw it. This Ross Dress for Less is no exception. Why don’t they have people straightening up the mess?

Friendly staff! Very limited selection of men’s business attire. The store was neat and clean and everything was where it should be (a rarity at discount stores). The loss prevention guy looked like an 18 yo gang member, but other than that… Lol

This place doesn’t even deserve a star. I had the worst experience here ever! I walked in with a cold drink and got kicked out. Pretty ridiculous ain’t it? I mean it is 105 degrees out here, how do you not expect people to have drinks? Not to mention, they didn’t even have a sign up saying «no drinks allowed». So obviously i wasn’t going to know. Waste of my gas. Never going here again. & to top it off, the security who kicked me out was a total asshole.