Renaissance Palm Springs Hotel

Amazing place awesome staff friendly service would definitely come back on my next vacation

My room key literally stopped working so me and my roommate decided to go to the pool and have some fun but when we tried to get a new room key the front desk guy asked for ID which I did not have because it was locked in a room which I had no access to since my room key didn’t work anymore. He didn’t even bother running our names to see if the room belonged to us and give us access to our room so we could go drive to get some food since we we’re exhausted from swimming. The ony person of worth in this nightmare was the nice security man who helped us out. He is the real MVP.

Absolutely horrible customer service. I just called to book a reservation and from the moment the agent answered the phone he was extremely rude! I decided not to book my anniversary trip at this hotel!

Hotel is very clean. Location was close to downtown and shuttle service is provided. The pool food and drinks were good and overall had a great experience. Will be back!

I had to file a formal complaint with customer care while as I am still in my room.
Why? I had discovered while I was at a casino this place was charging my American Express close to $ 450.00 in the last two day without my knowledge causing me some much emotional stress.
Issues:
1. Uniform rules and policy’s regarding smoking.
A. Told and shown where a person can smoke behind the pool area.
B. Told a person can smoke on the patio.
C. Told and shown a person can smoke way other side of building.
D. Never was told this place is a complete non smoking property.
E. Signage of No smoking is very limited you have to find it in order to know and can’t depend on staff.
Then when we finally entered our room and had gone to the patio and roof top area was filled with cigarette boxes, butts and other trash. It was like a sewer! I complaint about this and yes they up graded and changed the room so we had to repack our stuff and they charged use $ 220.00 assuming it was us (they reverse the charge)
* only true place on the other side of the building… So inhumane felt like a street bum while its 119 degrees.
2. No information was provided before hand that parking is $ 12 for self parking or $ 22 valet otherwise park in the street. (they have waived the fee)
3. Did not inform there is a $ 50 a day incident hold on a person credit card so they charged us twice $ 101 (with complaint they reverse one charged)
Here it is Father’s Day and wanted my husband to have a great getaway! And I had to worry about finances and almost thought I lost my reading glasses due to rushing back to this place to see what was going on. I could of stay at home.

Excellent Experience during our 2 night stay with Family. Check in process was smooth where we were being serviced by Jackie whom was kind enough to give us a pool view and allowed me to have a late check out. The hotel wasn’t that busy which is great because we were able to enjoy the Gym and Pool without it being crowded. When requesting extra towels and pillows, the staff quickly brought them to our room. The beds very comfy and rooms spacious and clean! Enough outlets for our chargers and laptops which is so important nowadays! The hotel’s location is great, literally 2 blocks from the main street where all the restaurants, bars and shops are and only 2 blocks from the Casino. At the concierge we were also well taken care of from June whom made great suggestions for things to do around the area. Overall i had a great experience and would definitely return to the Renaissance Hotel. Tip: if you have a Marriots Reward Card make sure to mention it!

Pleasure to have stayed in this hotel for the week. Jackie in front desk was amazing. She placed us pool view, waived parking and was able to accommodate late check out. We definitely had the opportunity to enjoy the pool and fitness center. The staff is very friendly and helpful. Rooms are very clean and pool area is beautiful. Walking distance from the Main Street and The Spa Casino. Great location! Can’t wait to visit again

I have to say, we had a wonderful experience this weekend! We just decided to sneak away with some friends and stay 2 nights. Its was oversold… huge conference in town so we were stuck waiting almost 4 hours for our room (ok, we got there early, had requested early check in but when we got there, the people had not checked out…2 hours later… they had screwed up and those folks were not checking out at all so they put us in a different room that had been ready for awhile… that was the only frustrating part)
However the beds were super comfortable, plenty of pillows and room service arrived in ground breaking time… they said 30 minutes, it could not have been more than 15) .
The pool was great, plenty of seating even during a sold out weekend. It was quite warm and someone came around every hour or 2 with something to cool down the guests… popsicles, or iced horchata … Cocktails were only $ 6 poolside which I think is great. They also had hotdogs and hamburgers cooked to order poolside with chips and the fixings for $ 7.00.
The kiddie pool was adorable and just near the adult pool but there were plenty of kids in the big pool too so don’t expect an adult only area… there is none.
The fire pits are lovely at night and great for drinking wine by the fire… the valet and bell stand were wonderful.
It was a great stay and we thoroughly enjoyed it.

From looking at the outside I wasn’t to enthusiastic about the place. However, the inside is very nice. The staff was friendly and welcoming. The check-​in process was quick and easy. The room was small but cute and well decorated. The furniture was a bit old and worn. The carpet was awful and full of stains. The comforter also had some noticeable stains that made it a bit weird. The room service was excellent, quick, and delicious. The pool area looked nice, however considering it’s in the desert there was not much shade, the pool was also full and warm:/, which made it a bit uncomfortable to sit out there more then an hour or two. The pool staff was horrible. I had to ask 3 times before I got a menu and no one ever came back to take my order. I definitely enjoyed my trip but have had better.

I wish I could take that one star and toss it in the trash, because that is what this hotel did with our business.
In October of 2015, my wife and I were celebrating our 28^th wedding anniversary. I made a reservation and received a confirmation number. With this confirmation number, I went on their website and was able to order Strawberries & Champagne for $ 35. I was able to select the option to have the item in the room for when we arrived. I wanted to surprise my wife.
I was also able to leave the following comment with the order:
«We are celebrating our 28^th anniversary. It was actually on October 10^th, but just now able to get out of town for the night. We stayed here March 26^th of this year for first time and loved the hotel and our room. Would love to make it extra special for my lovely wife.»
It seemed everything was set for us to have a wonderful weekend together, as well as a little surprise for her when we entered our room.
The next day, I received the following email message: «Mr. Sumrall — Thank you for booking at our property for 1 night. We are looking forward of having you here to celebrate your special occasion. I understand that you wanted to have an amenity placed in your room upon arrival. Please see attached list and prices for „Champagne & Strawberries“ which has a $ 85 cost. Please advise me as soon as possible if you still require the amenity so we can charge your room as soon as you arrive. Thanks WILL HARRIS | NAVIGATOR»
So they changed the price from $ 35 to $ 85 plus taxes and fees.
I replied to cancel the order, but thought that Mr. Harris would have realized that I had been told $ 35 was the price and that I had received a confirmation for that price. I thought that possibly the amenity would be in the room to surprise my wife.
When we entered and it was not there, I did not mention it to her and decided I would speak with a manager later. Then the phone rang, my wife answered and someone questioned her about the champagne and strawberries to be delivered to the room. The possibility of surprise was ruined.
It is obvious that the staff took my request lightly and did nothing to correct the problem.
There were other issues as well, but the above was the worst of them all.
Apparently this is a management/​staff issue and not a Marriott issue, because we just celebrated my wifes’ 50^th birthday in Monterey and the Marriott there went above and beyond to make her weekend special.
Don’t see us returning to the Renaissance Palm Springs Hotel.
A confirmation at this hotel means nothing.

We had a great stay at the hotel! We were there for a funeral and front desk (Rebecca) was so accommodating in arranging for adjoining rooms so that the family could be together. Our rooms were very clean and the beds are so comfortable. We ordered room service throughout our stay and the food was good. Everyone was so nice including the bartender Christina! My only complaint would be the fee for valet parking. It is way too much! But overall everything was excellent and we would highly recommend the hotel to all our family and friends!
Merlyn R.

Very disappointed with the customer service! I called for some toiletries, but no one sent it to my room. Then I made another call, the staff said they would follow up, but still nothing happened. So I decided to go to the front desk to get it by myself. The front desk guy was not friendly at all. Despite this, he made me wait 20 minutes here, while he kept chatting with some other customers, and even served another customer who came after me. Although the check-​in process with the front desk girl was good, this experience was really annoying. Plus, the bathtub was clogged.
It’s very disappointing for a high-​end hotel like Renaissance!

Arrived today. Terrible service so far from pool staff. Piles of rotting food not picked up at pool side for 4 hours. All over the place. Flies everywhere on food. No waitresses to be seen. Bartenders are good guys. Been here since 12. Had requested early check in. Still nothing. No towels being picked up. No towel guys at towel stands. Do not waste your money on this hotel.
And an update. The weekend showed the Hotel to be significantly Understaffed. Not only at the pool where it took endless time to even see the waitresses. But also at the lobby breakfast there was one (1) person helping over 100 guests who were in the lobby, trying to get coffee and a muffin. BTW, she was really nice, but way over burdened. Ridiculous. I spoke to the front desk staff, they indicated «yes, the company is just trying to bank a bunch of cash before the summer slow season starts».
Also, the valet up front. Terrible. They didn’t event talk to us when we pulled in, the guy just stood at the stand, five feet from us while my wife struggled to unload. Never a hello, goodbye, how can I help etc. throughout the entire stay.
I worked in hospitality. I solid front desk manager, pool manager etc. would NEVER be satisfied with this hotels customer service.
Terrible.

A nice getaway. Clean hotel room and friendly customer service. The pool is huge. Just got in before it got crowded. I didn’t have to wait long to get checked-​in.

This hotel is simply awful. The only positive experience was with the valet. They were great & friendly.
I tried to book last minute at my favorite hotel in the area — Rancho Las Palmas but unfortunately it was booked. So I went online to find a hotel that was somewhat kid friendly & I saw several reviews complaining that this hotel has no adults only pool & there were a ton of kids in the pool constantly. So of course I thought this would be perfect for my daughter and I.
I booked thru
. The price was a little high but it is spring break so I expected it. After having such bad experience with the hotel while waiting for our room I asked to get a refund. They said they couldn’t because I booked thru
& they had my money. I guess I’ll rethink using
in the future as well.
The entire experience here is on the level of a budget motel. The customer service is completely lacking all the way around (excluding valet). I did manage to get a key to my room right at 4 but several other people were told their rooms weren’t available even though check in time was 4 and it was just after 4.
You can apparently bring dogs here but I guess that means you can also let them poop wherever?!? At least put out poop pickup bags like they do at the dog park so people can pick up after their dogs. There was dog poop in the hallway to our room — gross. The ceiling was peeling in our room and not a little… a lot! Overall it was just dingy and icky. Pool towels are hard to come by but when you do get some you should check for dirt and gross stains.
I will never ever stay here again. My company had this hotel on their list of possible hotels to hold a couple of huge conferences this year. These are typically events where we end up paying a few hundred thousand dollars to the hotel. I shared my experience on FB and am happy to say they decided to cross this place off the list.

I was here to speak at a conference, and the entire experience was so smooth. Got to the ballroom early for set-​up, and an audio/​visual technician came by to introduce himself, and make sure that everything was okay. Everything ran perfectly smoothly. The large screen was perfectly angled. The laptop connection to the projector was easy. The microphone was on, and at a perfect volume. The seats were in perfect rows. There were water pitchers set up in the back for audience members. Everything was as smooth as could be.
My second speaking session was in a smaller room. I didn’t get the same VIP treatment as I did in the ballroom. No technician assigned to me in this room, but everything still ran very smoothly, and set-​up was entirely stress-​free.
Once my speaking sessions were over, I got to enjoy the conference as a participant, and it was comfortable and great. The only minor complaint I had was that the «Starbucks» coffee bar was painfully slow. I also didn’t love that the restaurant only offered a buffet for breakfast.
Other than that, I was very satisfied with my experience here!

I don’t know exactly what I was expecting from this hotel but I wasn’t left with an overwhelming sensation of excitement for my stay.
I stayed three nights for a conference. Front desk service was probably the low point. They weren’t very courteous and didn’t seem to care that their was a long line for check in. When I had questions my interactions with them were short and terse no attempt to ask how I was enjoying my stay or if they could do anything else to help.
The hotel catered several of our meals and they were ok. Dinners were the best and breakfast was the least impressive but overall I wasn’t blown away.
Rooms were clean and nice. No lingering odors but the walls were thin and I could here my neighbor snoring like he was in my room.
Overall you could stay at worse places but don’t expect the best customer service here.

We checked in on Monday Oct 12 and checked out Thursday Oct 15. Oddly, we were charged three different room rates $ 105, $ 120 and $ 150. Must have had something to do with capacity or a Convention Center event? Anyway, the $ 130 average was fine for a resort area.
Simply put, the hotel is gorgeous. The massive lobby is beautiful, the pool was beautiful, and the scenery from our balcony and at the pool was incredible.
Our room was very satisfactory — a huge bedroom, a den with a pullout couch bed, big televisions, a work desk, big bathroom with a great shower, very good wifi service, and a great view of the mountains from our patio which had 2 chairs and a lounge chair.
Just a few glitches —
1) the service at the breakfast buffet was very uneven — see separate review
2) I thought the drink prices at their bar were obscene.
3) We did have a problem printing our boarding passes. The desktop computers in the lobby near the conference rooms were very buggy (I tried 2 different) and hard to navigate. When I finally got to the «print» screen, their printer jammed. It was beyond frustrating and was a total waste of a half an hour.
Luckily, I was able to e-​mail the passes to myself, and with the assistance of very helpful and personable front desk person (Cristina), I was able to e-​mail it to her and she printed it for me. If management reads this, please note that Cristina was terrific.
4) Self parking ran $ 12 opposed to $ 22 valet parking. When we checked in the self park gate was broken and we had to park at the side entrance. After it was «fixed» it was never right, Some times it took 5 or 6 card swipes to open the gate, and on three occasions I saw a valet sprint over to help a frustrated patron trying to exit the lot.
But to be clear– the room, the building, the grounds, and the pool were outstanding.
.

I stayed here for one night to attend a professional conference.
The lobby was very impressive. Its purple backlight was very reminiscent of a Vegas lobby.
I booked early and got a reasonable price on a standard room with two queen beds. The décor was pretty decent. The bathroom and bath tub weren’t perfect, there was visible wear on the tub and some wallpaper was peeling. Some of the wallpaper was damaged in the main room as well, but overall, the facilities were clean and fine for one night’s stay.
There is a $ 12 fee for overnight self-​parking, but I got a reduced rate of $ 5.
I ordered room service and the food arrived promptly and service was good.
Overall, I have no complaints about the hotel and would stay again if I am in the area.

I’m very displeased with this place. We booked a deluxe room last minute, but when we checked in we got a standard room in first floor with a view towards a bush and the parking lot. Very dark, and defenitely not the desert view we payed for. Two beds only, nowhere to sit. Not great since we’re travelling with 2 kids.
Bathroom was old and quite disgusting. Mould in corners and in between the tiles.
Pool area was untidy, full of unfinished drinks and leftover food and piles of used pool towels. We were in the pool area for more than 2 hours and NO ONE did any cleaning up. Nor did anyone fill up with clean pool towels either. I regret we made this reservation. Not worth the money.
Nice staff at the front desk though.
Oh, I forgot about the AC — sounded like something from the early 80’s. Or good ol’ Soviet. Maybe both. I woke up countless times because of it. Cannot believe that this hotel has four stars, it’s a joke.

Ein wunderbares Hotel in zentraler Lage in Palm Springs. Ideal um ein paar Tage auszuspannen. Der Pool ist der größte Hotelpool in der gesamten Palm Springs Area (laut Aussage der Rezeption, aber ich glaube es, da er wirklich riesig ist).
Ich fand den gesamten Poolbereich sehr schön gestaltet. Es gibt zum einen diesen riesigen Pool, einen Whirlpool, ein Kleinkinderbecken, sowie unzählige gemütliche Liegen mit dicken, bequemen Auflagen.
Die Zimmer sind geräumig, nett eingerichtet und teilweise mit Balkon. Wer vor der Ankunft über Unilocal eincheckt, erhält ein room-​upgrade.
Die Lobby ist sehr groß und man kann in den gemütlichen Sitzgruppen nett sitzen und dazu ein Getränk aus der Bar trinken oder auch ein kostenloses Zitronenwasser geniessen.
Der Parkplatz kostet 12 $ pro Tag, was ich vollkommen in Ordnung fand.
Es gibt zudem einen kostenlosen Shuttle ins nahegelegene Stadtzentrum, der «on-​demand» fährt.
Das Personal war sehr freundlich.

Das Personal
in diesem Hotel ist erste Klasse. Die Zimmer sind
großzügig und sehr schön eingerichtet. Man hat vor Ort
die Möglichkeit Golf zu erlernen oder zu spielen. Wirklich
traumhaft hier. Immer wieder.

Das Hotel
liegt im Stadtzentrum von Palm Springs.
(Siehe Foto unten) Von dem Hotel sind das Convention Center,
Plaza Theatre, Moorten Botanical und viele andere Sehenswürdigkeiten gut zu
erreichen.
(Siehe Foto unten) Die Zimmere (wir hatten einen tollen Blick auf die Berge) sind sehr
geräumig und sauber. Auch eine große Bar und mehrere
Aufenthaltsnischen haben nicht gefehlt. Nicht ganz modern, aber top gepflegt. (Siehe Foto unten) (Siehe Foto unten) (Siehe Foto unten) (Siehe Foto unten) Des Weiteren verfügt das Hotel über einen großen Pool und
einen Whirlpool, auch top gepflegt.
(Siehe Foto unten) Das Personal war stets gut gelaunt, für viele Späße bereit und sehr schnell.
Wir können dieses Hotel wärmstens empfehlen.