Public Storage

Alma was very professional, courteous and VERY thorough!!! Yes, it seems like the paperwork process is a bit intense, but I guess it’s to cover them against problem clients. She did state that I HAD to have THEIR insurance now, but I had the option to check on my personal renter’s policy to see if they might cover my storage unit and then bring in proof to cancel their insurance. I really didn’t want this stuff insured as it was stuff I was going to donate, but at the last moment someone wanted it. So, as a favor, I am storing it for her for a month. Therefore, it’s worth NOTHING to me! Why MUST I have insurance??? Strange policy, but not Alma’s fault, so I signed the paperwork as requested.
Alma kindly walked me to the unit to show me the location of my unit. The location was clean, easy to get in and out of and she provided me with a lock to use. My biggest frustration is that this is my second unit I’ve rented there in one weeks time and neither time was I offered the $ 1.00 first month rent??? That’s blasted on TV and ads and even on THIS site, but no one offered me this deal? Why? :(

Just a quick review. We went to find a storage space as we were moving from SF to PS. We worked with Alma who couldn’t have been more helpful and professional. I use public storage as well in SF and the PS facility is clean and secure. I feel good about moving my household items here for storage.

Great staff (Carlos and Alma) — fast — efficient and helpful– climate controlled units –competitive prices — easy access — great location.

Facility is clean and nice. Prices are ok. HOWEVER, don’t let them lie to you. Check out the class action lawsuit filed and settled last year in the state of Florida. Google it. They will tell you that unless you have proof of insurance with you when you sign up, they MUST charge you their insurance. They then say that that fee gets passed 100% to the insurance company. Later, when you send them your proof of insurance, they tell you they don’t need it, and want you to come in and sign a form. Well, make them give that to you on your first visit. I would take business somewhere else.

Just got a new unit because needed a little storage while I move to the desert. Alma was wonderful. She took the time to show me the units, and gave me various options. She was courteous, professional and very attentive. Within a short time we had completed the paperwork and was off with the keys to the new unit. Highly recommend them.

Mountains of paperwork and robot like customer service. They act like they are running NASA. It really seems like they go out of their way to let you know all the rules they have and make it inconvenient to do business with them. Oh, you’ll have to buy their lock which can only be used at their facility. When I asked if they wanted it back they told me it was a momento. Nice.

Tom was excellent! He is very personable, friendly and helpful!
He really deserves a raise!!!1

This is a great place to store your belongings. Clean, neat, they have packing supplies and locks, if need be. The staff, Tom and Luna, were very helpful, the whole process was easy. I didn’t get the first month for a $ 1 deal. Even though I did the online reservation, so that seems like a bit of a slight of hand deal. All that aside, I like the place, and the people.

Always get greeted by Tom — very helpful, always smiling and making sure everything is to my liking — The place is always clean.– what an awesome guy !!

Extremely friendly staff. Made everything very simple and explained it all very clearly. Would highly recommend if you’re looking for a place to store your stuff short-​term or long-​term. Facility is newer, very clean and secure. Tom was very nice and Leslie didn’t mind walking with us to show us our unit even though it was 110+ outside. Definitely satisfied with our choice to store at Public Storage.

As life is ever changing, we found ourselves with a bit TOO much stuff when we got married and combined houses. I did my homework here on Unilocal.After reading the reviews I decided that Public Storage was the place for us. From the moment we walked in we met Tom. He was outstanding. So friendly and accommodating. He was happy to show us the units we had available. We also brought our own lock which we allowed us to try and it worked. Score saving 20 bucks. We went home and filled out the easy information online. A few days later we went back in to sign. For sure the best part of a move. Tom is a true asset to Public Storage. Thank you so much Tom and Public Storage for making one of those «have to items» easy and stress free. I highly recommend using Public Storage.

Amazing customer service by Tom! I would definitely recommend this Public Storage. I felt very secure with my belongs here. :)

I sold my home in Palm Springs and needed to put furniture and other items in storage. I spoke with Leslie on the phone. When I arrived Leslie was so helpful and showed me the storage unit and location I was renting. She explained in detail the hours of operation and procedures. I received a follow up phone call from Leslie asking if everything was to my satisfaction. I have never seen a storage facility so clean and well kept as Public Storage in Palm Springs. I highly recommend using them.
Joel L.

I recently moved from out of state and needed some extra storage since my apartment is so small. This place is just what I needed. I dealt with Tom and he was very friendly and professional. Super clean and nice property. Very reasonable pricing. A+

Leslie was extremely helpful, thorough, friendly and made the entire transaction of signing up very easy. Impressed with the process, the unit was clean, the entire complex was neat and well kept.

As a longtime customer, I needed a second storage unit at this facility. I met with Tom (a new member of the team at Public Storage) and he was outstanding — professional, knowlegable and friendly. He offered me good advice & choices and provided a perfect solution for my needs. I highly recommend Public Storage and their excellent Office Manager!

Kerry has helped us figure out a solution to our ever evolving storage needs. When we needed a large unit on short notice, he was able to get us exactly what we needed. Better still, he also kept his eye out for a larger unit in the climate controlled area. Highly recommended!

Janae was extremely courteous and professional!!! It’s rare to find such great customer service these days, so I’m very appreciative!

I have been with this public storage for a little over a year. It is a joy to visit. Victoria & Alejandra are always nice & knowledgeable. They keep me inform of everything happening with my account &. Theirs always a smile. Thank you for your professionalism & courteous
G

Superb Facility and EXCELLENT CUSTOMER SERVICE. Public Storage Palm Springs hired the right lady. Ms. Sheila was extremely helpful and patient. She returned my phone calls and suggested many options for my move.
The facility is clean and the units are like brand new. The location is also very convenient. We’re finding more stuff to drop off, just so we have a reason to hang out with Sheila.