Lowe’s Home Improvement

If I could give no stars I would! I use this store because it’s convenient. But, you can count on very lazy, non-​chalant, and non-​helpful or knowledgeable employees. I went there late on a Wednesday night. There were literally no other customers in the store. I went to the «contractors desk» and spoke with DAN. I know that I interrupted his important conversatio in which he was gossiping about other employees but, I asked him if they still had «scrap» pieces of wood. He looked at me like I was an complete idiot, and told me they don’t have anything like that. So, I said «well, I guess I will need someone to cut a piece of wood for me». DAN told me to go over over the the wood cutting area, and he would call someone. I got to that area, and found laying all over the place the pieces of scrap wood that DAN was SURE they didn’t have. I picked up 4 small pieces, and walked back to the desk. It was obvious DAN had called no one to cut any wood or anything else for that matter. I asked him where the guy was that he was supposed to call to help me. He said «I T, d you to wait over there by the cutter». I told him that I did, and none responded. I also told him that I found the pieces of wood that they don’t have. Yes, in my hand were 4 pieces. I noted that there were literally no other customers in the store, and challenged him when I asked him again if he called someone to help me. He looked over his shoulder at another employee that had walked out the door doing some kind of inventory or something out side… alone…with no other people around, and DAN said «he’s with a customer. every customer gets a turn». That certainly would be understandable if it wasn’t a LIE. The other guy was NOT with a customer, DAN never called anyone to help me, didn’t know anything about the ample supply of scrap wood that they have, and sell, and lastly… DAN was so rude, and unhelpful that I actually got more help from the cashier that checked me out. DAN is lazy, forgetful, and obstructive to the success of this store. If he worked for me, I would’ve fired him on the spot! Honestly, I think DAN was disappointed because I wasn’t a young, hot, helpless female. And, he most likely is a chauvinist or may have issues of anger and rage with females… I wouldn’t have him in my store if he were the last 23 year old male with attitude, and carelessness in the whole world! You heard it here first folks! -(minus) 5

They don’t return calls. They are understaffed and grouchy. They screwed up my order — three times! Go to Home Depot first then, if you must, go to Lowes.

Review Update: In all fairness, the manager refunded the $ 40.00 back when I told him my story. I still am uncomfortable with the «We have no control over our contractors» model, and the so-​much running around for nothing.

This store is not very good in customer service outside of the managers. The cabinet lady Gayle is the worst. Took forever to order cabinets she was too busy texting on her phone. We will go across the street to Home Depot even though we have a Lowes charge card. I feel for management having to smooth over the horrible service. We moved and the last Lowes we always went to was awesome.

Went in to buy a faucet. Needed help because they are located so high up, could not determine which one to buy. Saw an employee stocking shelves and said I needed help. Told me to go back to the department and ask for help at the desk there. The only person there is on the phone, looks up and says. ‘If it is quick a question, I can help’. Told her I needed help and another lady said that she needed help, too. We were told that she would be with us ‘in a few minutes’. Waited another 10 minutes and left for Home Depot. The other lady looking at faucets left, too. Both of us got help and bought what we needed at Home Depot. When we asked them for help, the stocking clerk called someone over to help us!

I purchased paint at Lowe’s Palm Springs. The paint department has never been good and it lived down to its poor reputation. The counter was cluttered with food trash. The clerks were no where to be found. When one sad sack finally showed up, she took my simple order and got it wrong. One would expect that if you work in the paint department you would know the difference between Gloss and Semi-​gloss. Since it was a special order, I am stuck with it. Next stop HD. She also thought there might be a special coupon, but wasn’t sure. Why would she? She just works there. Pathetic.

I would give one star if it wasn’t for the nice guy who sold me some patio furniture a few months ago. That was the reason I decided to go to Lowes after I purchased my home and needed to buy appliances. Big mistake. I bought a washer and dryer and a month later, they have yet to be installed. I cannot tell you how difficult it is to reach someone by phone in any department and how incredibly poor the customer service has been. I was a huge fan on Lowes but I will ever make a purchase here again. If you live in Palm Springs, do yourself a favor and go across the street to the Home Depot. They price match and have excellent costumer service and people who know what they are talking about. I wish I went there first.

Updated review. It’s alllllll about Jason the manager. The store is pretty random but Jason has gone above the call of duty to make me a super good customer. You might as well bypass the rest of the customer service people and just find Jason. He is excellent !

BEWARE BARKING DOGS IN STORE! Yesterday while shopping with my husband, we saw two large dogs in a LOWES’ cart being pushed by their owner. As we passed by, they barked at us loudly and continued barking aggressively. When we told management about it, they told us there was nothing they could do. Its their policy to allow all dogs in the store. They should change their policy for the health and safety of their customers.

If I could give no stars I would. If you go to Lowes shop at the one on Monterey. The manager Jason is rude and no help at all. We recently bought a fridge that was on sale, over 24hrs later the freezer went from 20 degrees to 59 degrees and all of our frozen foods dethawd. My Wife is currently on the phone with customer service which are actually helpful. Jason needs a lesson in customer service and professionalism. If I showed that type of care and concern in my job I would be fired.

Always receiving great service. If they do not have it, they will recommend who to go to, even if it is the store across the street. That is why I go here 1^st!

Lowe’s has competitively good prices, great selection. Friendly, well-​trained staff are «existent» (unlike home depot, and they speak english which is a bonus).

Not the best experience. They have the corner on specific brands. Yikes. Not really able to believe their customer service is approved by these specific brand companies. Very poor communication; very poor company representation.

Store is clean, parking is easy to find. Service isn’t the best though. You could be waiting a while for someone to assist you. Bring your own shopping bags though. The store will sell you a bag if you need one though.

Customer service at this store is atrocious. First of all, it’s difficult to find help but when you do, they’re unfriendly, unhelpful, poorly trained and lazy. Sorry for being so blunt but it’s a reflection of poor management. Come on guys, step it up. I’ll take my biz across the street to Home Depot.

Waited in the Flooring Dept for 20 min in BOTH the Palm Desert and Palm Springs location. No help from staff. Both times I had to hunt someone down and was told the person working in flooring dept was at lunch. Lowes, could you please leave an «out to lunch» sign so customers don’t stand around waiting for service and become frustrated. The customers time is precious. I was looking to purchase 1600 ft of flooring. Went over to Home Depot and was greeted immediately!

If you are looking to buy anything for the outside area see CHRIS in the outdoor section. AGAIN! this guy came to my rescue!
Excellent customer service and now I know why he is so great.
I had to return one unit and he was there and on point and made the transaction smooth and arranged for them to pick up what was delivered broken.
right on.
I will be giving Lowes my business over Home depot because they are more pedestrian friendly. People who don’t know too much about repair they are easy to show you ideas or suggestions.
When you go to home depot you feel like you are left in a true desert, either no people are around to help you or they are over staffed and everyone assaults you with questions and follows you around. They just dont seem to care. Lowes they do.
Lowes is a completely different experience.

Store is completely incompetent. No notification that gas grill delivery was deleted. Wasted entire day waiting for them and planned cookout is now destroyed. They get no more of my business ever.

I ordered 3300 dollars in appliances. I was told to expect a call the day before the scheduled delivery day a week later. When that didnt happened I called the store and was disconnected.
I took a trip down to the store. I waited on line patiently and «Caroline» African American older woman” was at customer service. For some unknown reason she met my concern about my delivery day with hostility. She did not bother to even check my order or look at the receipt. Her body language was aggressive. And she mocked my story as typical and to be «patient».
I can say that Carter, and Steve in appliances ended up helping me and Steve corrected the delivery date. Because wouldnt you know there was a problem with my delivery date! I would have waited all day to find out my appliances where at the store but not scheduled to actually be delivered.
Mistakes happen, but one of the worst things to do is to dismiss people before they ask the question.
Carter and Steve did save the day, but why did I have to leave Customer Service and walk around the store to get «Customer Service»?

Lowe’s has much better inventory than Home Depot; it’s our first choice of the big chain hardware stores, although we shop the mom-​and-​pop shop in our neighborhood (Baller’s Hardware) whenever possible.