Enterprise Rent-A-Car

Sat 1.30.16. Manager take notes: Arianna just hung up on me, how nice. I have an emergency situation and this is how one gets treated. If there were a negative 10 stars, then this establishment should get rated that.
I was on speaker phone and she accused me of yelling, when I was trying to get a solution, not her answer of «I don’t know». (pulling my hair out!) Arianna, grow a brain. Get training in customer service. You have a job in the service industry. If you can’t help customers, then go to ***. What a «you know what». This is why I use Hertz. at least its a notch up. This was b/​c of my insurance that this car was rented. Never ever use them!

We had a lot of problems with Enterprise because our reservation was for a Sunday and their office in Cathedral City is closed on that day, so we picked up the car on Saturday. The office people at the Airport Center Drive were very courteous and helpful but they gave us the wrong address in San Pedro which caused us a lot of problems.
Unfortunately, we ordered the car on-​line, which I would never do again. Enterprise kept insisting that we return the car to the same location even though we told them we were going on a cruise and only needed the car for the day. They kept charging us for 2 days but said we would be refunded for the extra day. Then they said a bus would take us from San Pedro to the dock, which wasn’t true. The rates kept changing for the car and next thing we knew we had to pick up the car in Long Beach. We tried to change that and I had to contact the Head Office. They were supposed to contact me, but never did.
I would have gone with another car rental, but Enterprise was the only one who was available on Sundays.
Mr. Sansone from Head Office changed the rate and said he would email me but the email was all blank and didn’t have any pick up locations or dates but did have a few rates on it. I emailed him back but didn’t get an answer.
We had a difficult time turning the car in at San Pedro because we had the wrong address and asked several people where the hotel was and no one seemed to know. The GPS took us to the location we were told, but that was not the correct address.
Because of all the confusion, we did find the place, did not get gas and were charged extra.
I would not rent with Enterprise again.
Marilyn Forrester

After trying to rent a car from Fox Car Rental at the Ontario Airport, but unable to leave my own car in their parking lot… I drove to the Enterprise near the Palm Springs airport. (Final destination was Phoenix) The employees were helpful, quick and fantastic. The car choices were great and I ended up with a perfect SUV at an affordable price. I was able to leave my car in their parking lot too. It was a terrific experience and I would rent from them again.

We will come pick you up? Not a chance. If they don’t have a vehicle in stock will they allow another Enterprise to bring it to you at their location like all of the other branches? Not a chance. Horrible customer service and the lady was extremely rude, even after I was trying to offer her solutions.

We’ve used this location frequently and find that the staff is very helpful. Even when there is a problem Christian or Chris have always found a way to work things out.
I do wish that they had a drop box so that I could return my rental after hours. I understand the reason why they don’t but there are secure solutions to protect a lock box.

I had a great experience at this Enterprise. State Farm was covering my bill and I thought it might take a while to get payment details sorted out. But I worked with Chris and he was on top of it. Got it settled in a matter of just a few minutes. Also, he’s a Pittsburgh Steelers fan so you know he’s alright :) All joking aside, I was 100% satisfied with the service I received. They let me choose the car. I picked a 2015 Dodge Charger. Awesome ride, awesome service. Will return to this Enterprise next time I need a rental.

Had a problem at first but manager took care of it. Thank you.

we had a reservation for july, but had to secure a car earlier for a family emergency… the staff were very friendly, and accommodating… very efficient too… the car was a vw jetta… great car… we just are unfamiliar with the keyless ignition, and gas cap protocol… had to use the manual to access it… thx!

State Farm provided a loaner while our vehicle was being repaired. I was picked up at the body shop and brought to Enterprise. The transaction was professional and friendly. The car was clean and very acceptable.
The return was quick and I was returned to the body shop by a friendly, polite driver. The experience in total was very positive and I recommend Enterprise. I have used them in other locations as well, and they have been fine. I’ll review again if I encounter any problem in the future, to tell how they resolve it.

Don’t rely on Enterprise Car Rental in cathedral city to tell you about their weekend specials, if you suddenly find yourself in need of a car on a Friday afternoon for the weekend. They won’t tell you but instead will charge you a much higher rate. They won’t see me again
Jim G. Indio

I’m a fan of Enterprise in general. They have great deals for military personnel, and USAA has an amazing arrangement with them. I was initially a little confused, because Enterprise refers to this as their downtown location and it’s really just outside the airport, about ¼ mile from the airport branch.
Unfortunately this office seems kinda, umm, lost? It’s kinda hidden on a backroad off Ramon. Both times I was there it was understaffed. And the waiting area is large… and empty. The employee was very professional and friendly though (even though it seemed as though she was momentarily overwhelmed with phone calls and walk-​ins).

Enterprise has sure earned my loyalty in the future… I will use NO other!
I was on a two day family trip in Palm Springs and had visited Soak City water park. Silly old me got my Mercedes key wet and the car would not start. I was stranded in 107 temp weather with my 11 year old son. Finally i Had to get my car towed to Mercedes and get a cab back to the hotel. Over the phone Mercedes then informed me to get a key made could take about 4 – 5 days! I was stressing BIG TIME. Finally I decided to rent a car (one way) to get back to OC. I contacted Enterprise and they said they would send someone out to the hotel to collect me and bring me back to their office (which they did). I get to their office and they have the car all ready for me. So finally I drive back in the rental car to Merceds in Palm Springs to order the new key and then was going to head back to OC afterwards. Once I reached Mercedes the service guy was able to get my key working… I was thrilled!. So I called up Enterprise and advised them I would no longer need the rental car as my car was working! (by this time I had the rental car for an hour maybe a little longer). The gentleman said to bring the car back and he would not charge me! I was totally shocked by such an act of kindness!!. I was more than willing to pay for the gas, and the trouble they had taken to collect me from my hotel and at least pay for half a day of rental… but the kind gentleman refused to charge me and expressed how sorry he was for all that I had to go through (by no fault than my own) with my key situation. The bottom line… in the times we live in today, it is SO rare to come across people who genuinely feel for other people. Most individuals are so desensitized to what other people go through (and believe me I was so very stressed at the whole expense this was going to cost me) but what this gentleman did was a selfless act of kindness! I will certainly pay his kind act forward. What this gentleman did speaks volumes for the kind of employees this Enterprise hires. Thanks Enterprise you have truly earned my future business!

I walked into this office and encountered one of the most rude, obnoxious, slovenly representatives I have ever met in any business. No thanks, I’ll go elsewhere.

Staff here is most friendly and helpful.
I had to rent a car while mine was in repair after a collision. I’m under 25, and that kind of sucks when renting cars. Understanding my situation, the Enterprise staff were super helpful in cutting the cost.
I’m kind of a picky guy and had some troubles with the first car they gave me. With minimal work, they let me swap out for a Nissan Leaf. The staff member who assisted me with the swap was extremely friendly and gave me a full tutorial. It was a great example of outstanding customer service.
Fast forward 1 day. My Nissan Leaf can only go about 60 miles on one charge. I need to go out of town. A call later, and they’ve got me in a little fuel efficient Chevy Sonic.
These guys are ultra helpful and I will be using them again.

If you’re renting from Enterprise and they say it is an airport pickup — guess again. They do have some cars at the physical airport. However, most of the cars are at a location near the airport — AND THEY GOT RID OF THEIR SHUTTLE!!! Remember Enterprise — we pick you up? WRONG!!! If you arrive at the airport and your car is at this other location, you have to take a cab to pick it up – at a cost of about $ 9 including the $ 2.50 airport charge. I know, because I’m a cab driver. I took someone there and there was another irate cab driver and four irate customers complaining no shuttle and having to pay to pick up the car (plus a cab back to the airport after dropoff, I would presume). Personally, I feel they’ve put their profit line ahead of their customers — and that usually costs them in the end. Be Warned!

Nice staff. Quick transaction on pick up. A little issue checking out — my paperwork was not available but they said they’d contact me later with final price (still haven’t heard from them). Counter is near baggage claim. Shuttle goes from right outside door of counter down street to where cars are. There you do insurance etc (no annoying upscale pushes). Booked compact and had choice of two cars. Representative told me the Hyundai accent had power windows and satellite radio at no Extra cost so went with that. Easy to navigate back to palm springs.

I recently rented a car from Palm Springs and returned it at LAX. When I returned the car, I attempted to pay with my debit card but was told it had been declined. I had just checked the balance and thought this was odd, but I was assured that it was a computer error on their part and was assured that I would not be charged. I used a company credit card to pay for the rental and went on my way.
This morning I logged on to my bank account and saw that it was overdrawn by $ 400. Enterprise had charged my account– TWICE– for the rental. I immediately called the LAX branch and let them know the situation. Keisha told me that they had no record of the charge and did not have the funds although she did confirm that the account had been paid in full with the credit card. I sent her a copy of my online bank statement showing the funds taken by none other than Enterprise LAX. She told me she would look at it and call me back.
Next I called my bank, hoping they could help. They gave me a list of information that Enterprise needed to send them for the bank to release the funds that were being held. Shouldn’t be a problem since Enterprise didn’t have a record of the charges to begin with and agree that they had been paid in full. However, when I called back, Keisha stated that since I did not have «an official bank statement,» they couldn’t release a hold on funds that they claimed not to have, despite that they had been paid using another card and claimed not to have a record of the charges.
So at this point I have negative funds in my bank account, no access to any money because this is my only account, and I am supposed to fly to New York the next day (Saturday– not a good day to try to get anything done with the bank). I tried to explain this to Keisha but after repeatedly cutting me off mid-​sentence and telling me there was no manager on duty, she effectively hung up on me by transferring me to the Palm Springs branch, where I had picked up the car. I began to explain the situation to Courtney, despite not having any idea how she could help as they had never even seen the debit card in question. Courtney was very nice at first but after she made it clear that she could not help me, I asked for her manager. She gave me the 800 number I had called to begin all of this. I asked for her direct line or extension so I could get back to her if needed, and she told me she didn’t have one. I asked for her last name, as which point she became agitated and told me that she «didn’t have to give that out.» Hmm. Sounds like someone who doesn’t want their boss to find out what is going on.
At this point I have a call into corporate but after hearing the recording that says they will get back to me within 48 – 72 hours, it’s not looking good for my trip to New York. I would certainly NEVER give these people any sort of access to my debit card ever again under any circumstances. Beware of triple charges at Enterprise!

Easy, standard car rental. Offers very good pricing of most places I have seen in the desert. Staff was friendly and got the job done. I returned the car early and they had no problem not charging me for the full time.

So I had to deal with 4 individual staff to get my car.
Other than that its fine.
It is right next to Gold’s Gym so thats helpful for a workout when you’ve just arrived or are about to go. It’s all taken care of for you.
Also, there is a Valero down the street so dont think you need to get high priced gas on Palm Canyon before you return the car.

After calling around and even using company discount Enterprise had the best deal. Full size car unlimited miles for $ 180. That was ½ the price of the other competitors with my discount. Car was nice brand new Nissan no problems. Getting the car was a little slow everyone showed up at once and not enough people working. But in the end all was good.