Desert Vision

Received a call today saying the frame I ordered was in and before they send them out to have the lenses put in, they would like me to come in and look at them to be sure its what I want. Is it the serial number that I sent you? Then its what I want!!! Again… I’m not the one who screwed up here! And again, he said it’s because I only get one «redo». Good God, its like talking to a wall! Not to mention they think its acceptable for me to make 4 separate trips in for one pair of glasses? Will definitely find a new place for any future glasses!

All around Amazing Experience!
Would definitely recommend to everyone.
I will be absolutely be returning to see Dr. Esquibel again. Also, Kris did an amazing job helping me to pick out my new frames. His sense of style (and patience) are unmatched!
Thank you to Dr. Esquibel for answering all my questions and to Kris for my experience today!

I loved this place. Broken glasses on vacay, needed a screw. They repaired on the spot and didn’t charge me anything. The shop had a ton of interesting frames. Def would go back.

Great glasses repair. As a Canadian here for the winter I needed frames tightened. This is a busy place and with no appointment i was in and out in 10 minutes. Great job and there was no charge.

Brandon was so helpful and efficient! We’re on vacation and lost a contact lens, our primary Doctor back home was not being very helpful with our situation but Brandon was more than willing to work with us! Thank you!

The frame of my glasses broke on a Saturday (September 9, 2015) and I called to see if Desert Vision carried a replacement. Repeatedly called (times at least ten attempts) but only got the answering machine even though they are reportedly open (both from the Unilocal hours and from their own message). Leaving a message would have been OK, but I was unable to as I received a «mailbox is full» notification. I see someone else posted today that they drove to the office to find them closed at 11:30am. Now 12:55PM and they should still be open. Not very professional, and I’m blind as a bat without my glasses. Yikes! Guess I need a different optician…

Drove here to find them closed at 11:30 AM when their posted hours are 10:00 — 4:00. Thanks for wasting my time.

One star does not even qualify. Went in for an eye exam and fitting for contacts. they did not have one of my lens in stock. was called in a few days later to pick up. got home and vision was horrible. Called back, they said they will make an adjustment but will have to order another contact because once again, not in stock. Over two weeks later and no call. Finally I called asking where contact was and after them putting me on hold for 5 minutes they tell me that it was on back order. So in other words you forgot to order the contact. Back order? Really?
Finally after a few more days I get a call to get that contact and once again after them playing a guessing game it does not work. Now over a month later they tell me to come back in for a recheck. Long story short, I walked out with a contact only in one eye and was told by the Dr. that was the best he could do. Thankfully insurance reimbursed there portion back so I could go to someone who could fit me properly. I want my $ 80.00 dollars back that I had to pay out of pocket. Did nothing but waste my time and a month of migraines.

I bought two pairs of frames and lenses about 18 months ago. Over the course of time, I have brought the glasses back in several times (like after I roll over them in bed and other silly things) and they have always helped me with my adjustments and recalibration of the glasses so they are properly functioning again. Sergio, one of the technicians, is always polite and helpful.
When I get responsive and helpful service like I’ve had at Desert Vision (as recently as today), I want to give that business credit.

Be careful. Sales pressure and bait n switch. Optometry was terrific. Getting the lens and the frame experience was not. I ordered first pair of prescriptions and wanted a second back up pair. When the backup arrived it was not the same quality as the first pair. Things were out of focus! They claimed I ordered a lesser quality for the back-​up (why would anyone do that?) but they were willing to upgrade– for additional $$ of course.
They did not offer to make good in anyway. The two gentlemen went into the glass enclosed room and smirked at each other. That I could clearly see!
Save serious $$$ — go to Costco.

I’ve been a long time patient of Dr. Esquibel. Aside from a professional, knowledgeable and compassionate staff the quality of Dr. Esquibel’s medical care is remarkable. What sets him apart, in my opinion, is his knowledge of medical conditions of the eye that parallel any ophthalmologist I know. He has been the first to «see» (no pun intended) unusual changes in the eye (not just mine but many others that I know of) which could be markers for a more serious medical condition (eg: diabetes, high blood pressure, glaucoma etc). He is quick to refer them to an ophthalmologist for further workup. He is personally responsible for saving the long term vision of many many people. I know this because I’m not only a patient, but worked for a doctor that received his referrals. He is an amazing practitioner and someone I would completely trust for my eye health.
ckw

I have been a client of Dr. Esquibel (Desert Vision) for about 18 years. Dr. Esquibel is highly experienced & is very thorough. All of his staff are dedicated & efficient. Many of his employees have been on staff for several years. I have had nothing but top quality service for all these years. I highly recommend Desert Vision.

great service from my phone call to schedule the appointment to the day of my exam. Nice and friendly doctor; knowledgable to all my questions and concerns. Gail is a sweetheart and her southern charm makes me smile.

RUDE receptionist who answers phone and checks you in. She had flaming red hair when our family came in. Her tone is condescending, sarcastic, and snotty. The two gentlemen, the doctor, the gentlemen in eye glass «mechanic» part, and blonde woman working are all friendly enough… but it didn’t shake the bad taste the front receptionist left with my family. We’ve decided to take our family business elsewhere, lots of other eyeglass places in the desert!

I had hands down the best experience!!! I forgot my contact lenses and the cleaning lady at my hotel accidentally threw away my last pair. I went to Desert Vision and they were super nice, checked my prescription and sent me on my way with free pairs for 5 days and a free travel size contact lens solution. They were also very professional and nice and I highly recommend them to all! Thank you guys, you saved my Coachella experience ;)

Had an emergency contact situation on vacation! Forgot my glasses at home and lost a lens. Luckily they were open Saturday and gave me two extras for FREE. They were very nice and sympathetic. If I lived here it would be my primary optometrist. Thanks desert vision!

Personalized service. Great products. Make this your go-​to place!

A bit on the pricey side, typical for a store vs online, but the service out rates online hands down. The staff here was great, and they put up with my three visits until I was satisfied!

Very friendly staff! I went in for a minor repair on a pair of sunglasses that I didn’t even buy here. I needed the nose cushion on my Dillons aviators replaced after I lost it. They gladly took care of me and replaced both cushion. What’s more, when I asked what I owed, they said it was complimentary! I will definitely be back for all my future eyewear purchased! Especially since they carry a great selection of high end brands & even said they would look for Dillons Optics to add to there selection!!! Love this place!!!

I’ve been a long time patient at this office, and went into their new location for the first time today. It’s a beautiful space, with lots of lovely displays, along with places to sit, and a restroom for waiting customers. Very convenient location with lots of parking.
I was greeted quickly when I walked in the door. I mentioned I was in to make an appointment, and the lady who greeted me started helping me right away. While we were finding an available appointment time, a gentleman who I now know was a technician noticed the paper clip holding my sunglasses together. He took those, along with another pair of eyeglasses I had in my purse, and brought them back to health in a matter of minutes while I checked out the huge selection of frames (from very expensive to very affordable, including a large selection of great sunglasses). I was not charged for these repairs to these glasses that I’d purchased from them.
I’ll be back there next week for my vision appointment, but for now, I’m so happy to be a loyal customer of this business! My eyes are in good hands.