Clement K Chan, MD

I waited in the office for NINE HOURS until I was seen. I got to the office at 5:00 with a detached retina and finally saw the Dr. At midnight. He did my surgery at 1:00 and I got home at 2:45 am. There were many elderly patients crying or asleep in the waiting room. I felt trapped because I needed the surgery immediately and couldn’t leave. They brought in snacks and drinks because so many of the patients were upset or asleep. It was clearly crazy over booking and I told the staff so. They all openly acknowledged that Dr. CHAN SIMPLY DID NOT CARE ABOUT HIS PATIENTS. Please do NOT go see this «dr.»

I had same experience as Kay H, but in the Palm Springs office — which is rather shabby and run down. I think what they do is unethical and takes advantage of the fact that the majority of their patients are older, Medicare enrollees who seem to be willing to put up with an incredible lack of respect to get the care they need. The staff was nice enough, but somehow insisted that Dr. Chan did NOT overbook even though they told me that I should expect to wait at least 3 hours regardless of when an appointment was scheduled.

I saw Dr. Clement Chan at there office in Palm Desert, CA. He took a good amount of time on me, and also took care of my needs right away. He is one of the best retina specialists that I’ve been too.

I was referred to Dr. Chan and made an appointment with his office at 36 949 Cook St., Suite 101, Palm Desert which is located in a newer office park and it was a bit of a challenge to find the office. The staff was efficient and friendly. There are three doctors practicing here at Southern California Desert Retina and the waiting room was packed with at least 20 people. After waiting for over 30 mins. past my appointment time, I asked the front desk, how much longer I would have to wait. I was told that I should allow THREE HOURS. I was dumbfounded. It was explained to me that because Dr. Chan works on medical studies and research that he takes time after each patient to dictate all of his notes. Being a cancer survivor, and a participant in a national study, I appreciate the importance of medical studies but was never punished with long waiting times for an appointment. I find this practice of overbooking totally disrespectful to the patients. I was told that patients don’t have to wait as long for one of the two other doctors; however, the next appointment available for one of the other doctors was over one month away. Fortunately, I was not in pain or suffering vision problems. I cancelled my appointment and left. I will find another retina specialist. I will not return to Southern California Desert Retina.