Alamo Rent A Car

Great experience with Alamo! I booked on-​line and had no problems when I went to the service desk. I received the car I paid for, and at the end it was an easy return. Everything went smoothly just how I wanted it to be.

AS usual no issues. Reservations, check out, car performance and check in all «5».
On to next Alamo rental next week.

Arrived on 03÷11÷16 at Palm Springs and the agent was working not only the Alamo desk but another companies desk at the same time. So stand in Alamo line and one person gets helped then the person in the other companies line gets helped. Three people ahead of me in Alamo line and it takes an hour to get my car. Ridiculous.

I returned my car here, but didn’t pick it up at this location. The return process was simple and the guy who handled the return was so nice. This has been the simplest and easiest I have experienced, and it was also hassle free. I am impressed with Alamo.

This is the first negative review I’ve written online, normally only positive. If you arrive at night, be very careful as the lot is very dimly lit. It’s difficult to find any blemishes on the vehicle if you do an inspection and then there’s no o né outside to report it to. The desk does not provide the normal diagram to mark up and report. Instead, they expect you to carry your luggage back into the terminal and report it verbally. When I returned the vehicle, the manager claimed there was a new scratch on it which I never saw nor did the employee checking it in. Before I could board my flight, he’d already charged my card. No documentation, pictures, anything. The manager, Chris Manchu sent an email saying to contact him, which I did. No return call. Seems like a pretty simple scam for increasing his revenue and leaving consumers no recourse. We visit Palm Springs often, but we will not be visiting the Alamo rental there.
Driver Beware

Great experience with Alamo Rent A Car at PSP. Super fast auto pick up. Returned car to PHX airport in AZ. No complications, no complaints. Brand new vehicle only had 1200 miles on it. Booked with Costco Travel. When I returned the car at PHX it was even cheaper than booked price. Thanks Alamo.

Is there a rent a car company that’s customer friendly left in this wreck of a country. I needed to keep a car 3 additional days, they billed me $ 700
From a $ 249 rate. They are highway robbers. I have no recommendation for you because they are all gangsters and thieves. I was on the phone for hours yesterday hearing this message repeated at least 60 times
” being family owned let us show you the difference, we live in a chain store world, were different!
F U ALAMO. Never seeing another dollar of my business

Had a one way rental from Palm Springs to John Wayne Airport. Good price, easy pickup in PS, and quick under-​the-​airport drop off in Santa Ana. My only complaint and that’s why I’m writing this, is trying to call and actually reach someone at Alamo locally. I was way late to pick up my car in PS and since it’s a small airport I wanted to know how long their desk was manned before I bother a friend to drive me all the way down there. The «look-​like» local number was instead the usual ENDLESS phone tree menus with me getting some in their India call center TWICE — those folks don’t know if there’s someone at the rental counter in the Palm Springs baggage area. There was someone there until 11:30 pm so why not ring through? I’d rather hear the message «you’ve reached the Palm Springs Alamo counter. We’re helping other customers, please hold», instead of talking to some guy in Bangalore! One or two tree menus AT THE MOST — then we, your customers, want or need to speak with a live someone locally.

Did not have reservations but still able to get a car. Rate was higher at counter in airport so I went online and made reservation and they honored it. Was $ 35 less. Also online they advertised a free level upgrade and desk clerk did not know about but they did honor when I showed them online code. Car was clean on outside, but not cleaned well inside. Return was quick and easy. Overall a great experience!

Low cost, excellent service, that’s it but Unilocal wants me to write more

You show up and there are no cars. Better yet, the staff pulls a random time out of the air (25 minutes) to induce you to stay with Alamo. No integrity.

I always rent at Alamo!!! PSP is my home away from home and I never once have an issue with getting a rental! Easy to book, great customer service, only thing… The cars are never parked where they advise you where it’s at… Luckily the cars have a panic button to find it! Lol
Thank you for always taking great care of me and my fam!

I’ve always chosen Alamo for my rental car needs when in Palm Springs. This is the first time my experience has been less than stellar. Every other time they’ve been amazing. First, there was a longer wait than normal, second, I found the counter agent rather abrupt instead of the usual friendly, and third when I found the car to be low on washer fluid the lot agent sort of shrugged and didn’t have any inclination to solve it by getting some. So… I put up with the annoying beeps and notifications in car until I went out of my way to find some fluid on my own.
I expect more from Alamo, they’ve always delivered in the past, not that time though.

Some reviewers said that they checked in online and skipped the lines. If you check-​in online, you still have to go to the counter. There was a huge line when we got here and two people operating the desk. Both attendants spent a lot of time on the phone which was frustrating to watch.

Alamo only has one clerk for the 20 customers in line. Most of the other companies have two. Note to self not Alamo

We hadn’t rented from Alamo in quite a while and were pleasantly surprised with our recent experience. We rented a Ford Focus in Palm Springs and dropped the car off at the Tucson, AZ airport. Picking up the car was very easy as the rental desk was less than 20 feet from where our baggage arrived. The agent was very efficient, friendly and helpful. The car was practically brand new (less than 2,000 miles) and handled perfectly, although a little gutless getting onto the freeways. We decided we wanted to keep the car for an extra day, and when we called and inquired about it, we were told we could keep it all the following day for no extra charge. How great is that? We will definitely put Alamo back at the top of our list when we rent again.

I usually rent from Alamo — great rates. My past week at Palm Springs Airport was an easy in and out. Pick up was a quick walk outside the terminal. An employee came by and helped us load our bags into the trunk. When we tried to give him a tip, he refused it and said that it’s his job to assist. How refreshing! When returning the car, before I opened the car door, the employee greeted me by name and in less than a half a minute I had my receipt and was on my way. Super service!

normally i use hertz but for christmas travel i used alamo since i got a way better deal and I was happy. I had checked in online so getting my keys was quick and easy. I was happy with my toyota corolla and the mpg. I love palm springs airport because it’s small and very easy to get in and out with a rental.

Super painless, truth be told. No problems with pickup or dropoff, everything worked exactly as it should. Alamo is pretty much my go-​to company these days.

We used Alamo during our honeymoon in Las Vegas and Palm Springs. We originally picked up our car in Las Vegas and drove to Palm Springs. A few hours into our trip it was apparent that the AC needed to be recharged. This was a big problem in August, driving through the Mojave National Preserve! When we got to Palm Springs, we called Alamo and they told us to just bring the car in and get another one. When we did this, there was no problem, no wait, and one of the rental car agents even waited outside of the departures area to pick up the car from my husband while I did the paperwork for the transfer inside. The agents were super nice. We ended up getting a better car than the one we had before — with AC that worked! I have been an Alamo fan for a while — but this was the best experience I’ve ever had with a rental car company. I will continue to use Alamo again and again. I especially like the pre-​pay and save option.