Posh Pools of Florida

Proceed with caution before contacting or committing to work with Cody Nichols. His company was former Posh Pools of Florida; he is now working as Suncoast Unlimited Outdoors. He takes your money, tries to have other people pull permits for him OR tries to complete the work without one, he does not return phone calls, he only texts instead of calls, no one shows up when they say they will. We spent almost 2 months trying to work things out with him.
Cody Nichols is a criminal; he takes your money and disappears. Every time we questioned him about something he was full of excuses and didn’t follow through on anything! He tries to have other people on the job pull permits for him, when it didn’t work out for him with our job he tried to have concrete poured for our footer without a permit (luckily I was home to stop it)… He also took a check from me made payable to the aluminum screen company and deposited into his own account. We have made numerous attempts at getting a refund … He is a liar, thief and a crook!!!
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Posh Pools and anyone that worked for them should be held accountable for what they did to people by taking hard earned money for shoddy work, workers that don’t show up, and absolutely not one iota of customer service. Stay away from them!!! There have been so many complaints that I hope that they go out of business and stay out of business because they should never ever be able to open another business anywhere in Florida or in the US.

Absolute nightmare from day one. No communication, Cody the owner doesn’t return phone calls and when he does he lies. The quality of work done is way below acceptable. Replaced my skimmer on my pool twice and its still not right. Bad tile job, deck resurfacing looks horrible, main drain doesn’t work anymore.
I was warned by other customers of Posh Pools (references) that this lack of communication would occur, and to «stay away». I went with Posh Pools anyway and am so, so sorry I did!!! I just hope this helps someone else in the future of going through a non-​stop nightmare. (See BBB status «REVOKED»)

Took a very large unauthorized payment on my credit card and disappeared without finishing project. Finding out subcontractors and employees were not paid, and we are on the hook for that as well. Do not contract with this company.

Horrible. Run don’t walk. Put a deposit of $ 2334 for a small paving job in our backyard. That was back in September. Our final attempt to contact them was November 17. It is now December 10 and they have yet to call us back. Must be going out of business. We are planning to take them to small claims court soon. STAY AWAY!

We signed a contract on Feb, 2014 and made a down payment. Work started with the workers just showing up unannounced, but the project went smoothly for a while. We never knew when people were going to show up, they would just be there. In March we made our third payment which included $ 2,200 toward the pool heat pump. Since March we have called, gone to the display store, and made appointments. NOTHING! No call backs and no one has responded to us. Posh Pools of Florida has abandoned us and our project and so far kept our money.

Working with Posh Pools was one of the most painful vendor experiences that I have ever encountered. Overall, the work that was done on my pool was pretty top notch. The vendor Posh used to lay the pavers went above and beyond and did a tremendous job. I am already using them on another project. The Posh employees that demolished and repaired my pool were hard working, easy to talk to/​ask questions, informative, and did an overall tremendous job.
However, the pain I encountered solely focused around the sales and management of our process. Up front, the sales rep promised us a project manager that would be in contact with me throughout the process. He promised daily emails with updates. He promised us a 2% discount if we purchased pavers and the pool repair. He told us the process would take no more than 10 days to complete once started. None of that came to fruition. The total start to finish time took 2 and a half months. During that time, a palate of pavers destroyed my front lawn sitting for several weeks. I had to pay to move a BBQ party to a paid venue (the party was scheduled 2 months away from the start date. I made a poor assumption that the delta between 10 days and 2 months would give us ample leg room). There was never a project manager in touch with me nor did I ever receive updates. I had to play a guessing game on whether or not someone would show up in my backyard that day, or the next, or the following. The only time I did get updates was when I called the main office. I guess the project manager was me? I, of course, never received the discount; and when I tried calling the rep out on it, he gave a bs excuse about how he «upgraded my tiles for free» and never returned another call. I have pictures proving the tiles are a base, not upgraded, tile. To add salt to the wound, the owner sends a really nice note thanking you for your business with his cell phone number on it to call if you need anything. You can call the number. He’ll never call you back. I think I left somewhere between 6 – 8 different voicemails and emails. He called once. The only time he reached out to me was when he wanted his final check. For some reason, the check was desperately needed on the last day of the month, so I was requested to leave it outside in the open. I obliged despite not wanting to and made one simple request — send me a quick email so that I know you received it. Never happened.
Overall, I am satisfied with the physical work that was done and the end result. However, the lies that were fed to get my sell and the lack of any sort of project management made this a horrifically stressful experience. I would have paid more money to simply have this done right.

Beware of these guys, read the reviews on web and better business bureau. They sell great, do a terrible job, take your money and good luck getting them back to fix the mess.

Love working with these guys, they gave me a great pool. Hands down very professional, prompt and truthful! Will refer you to my friends!