Doctor’s Urgent Care – Walk In Clinic

Front desk staff efficient and welcoming. Wait time minimum. Saw physicians assistant who took brief medical history and basic exam. Came because of suspected UIT which was ruled out quick lab work. Diagnosed with classic sciatic nerve and prescribed OTC med. insurance handled efficiently.

I just left here. I checked in at 10:15am. (15 minutes after they opened). I was the 4^th person to sign in – and at least 10 people signed in after me. I was called back after about 30 minutes and out the door 45 minutes later. Full exam. Antibiotics, Prednesone and Codeine cough medicine. Exactly what I needed. Fast, friendly and clean. I liked Dr Dean. He treated me like a knowledgable patient, was thorough and did not conduct any unnecessary tests — which I appreciated. I will definitely use again if needed!

Took my brother in law there last night, about 6PM, the front desk girls did everything for us to leave, I guess because they close at 7pm. I actually had to tell her to calm down because she kept repeating the same thing in a urgency that it was distressing: give me ur id, give me the id now and standing with her hand to finishing being right in front of her.
Then doing the same for the payment.
I told her: can you calm down? We are not running out and leaving and not paying u, rude young girl.
After that, the doctor and his helper were great and able to communicate in a very nice way.
When we were to leave she was rude again but good thing I was not going to her level. Just pointed to the other door and said: use that door.
So…Doctor is nice… his assistant is nice… front girl… terrible…

Drove here for urgent care on a Sunday afternoon. The staff immediately told me that my insurance (Assurant/​Aetna network) requires pre-​authorization for urgent care and would not be available for authorization on a Sunday. They told me my options were to private pay or to wait until Monday. I offered to private pay if they would work with my insurance company on Monday and reimburse me after they received payment but they clearly stated that they would not bill insurance if I selected private pay. We left and decided to take a chance and drive to a different urgent care facility in Clearwater to see if we received the same answer. This facility had no issue with my insurance, pre-​authorized the visit online, charged me my $ 35 co-​pay and provided treatment quickly and effectively. I understand the need to be paid for services but this facility needs to re-​examine their procedures. I’m not sure if they were after a higher reimbursement by trying to make me believe I had to private pay or they just don’t understand how to get pre-​authorization online but this was very frustrating. I rarely use my insurance and certainly don’t want to pay out of pocket on the rare occasion I need it.

I used this facility as a Tricare Prime member for an emergency that occurred after Macdill AFB was closed for the day. The girls at the front desk were knowledgeable about my insurance and co pays. I was seen within 15 minutes by the doctor on duty. I was able to have X-​rays, an object removed from my hand, prescription in my good hand and out the door in 35 minutes. Would highly recommend this location and franchise.

DO NOT GO THERE!!!
Now that I got your attention, still, do not go there.
I wasn’t going to write anything about this nasty place, but now that they’re trying to scam people I decided to write a review.
Several weeks later I got a bill to pay and info that my insurance didn’t cover me, although they said it does in the clinic. Called my insurance and they verified they did pay, and even paid MORE and that the clinic charged me extra on the deductible. I tried calling the billing department and no one answers after many tries on different hours. I called the clinic and this extremely rude and hyper girl on 5 gallons of coffee mixed with Red Bull and 5-​Hour Energy answered. She wouldn’t hear what I’m wanted to say and kept interrupting me. She said let me look at … and she closed the phone. What kind of drugs is she on?
Anyways, the story several weeks before goes as follows:
I went to check on my knee that got swollen and big overnight. I think I tore my outer ligament in my knee. I couldn’t sleep properly the whole night. So while I was there, I had two people that came AFTER me go see the doctor BEFORE I did. I know that because I was there first, and because they have a TV that shows the ticket number and who was there and at what time. First red flag.
So I ignored that. I got called by the nurse, and she did the usual checking of the heart rate and stuff. She didn’t know any medical terms, or the name of prescription drugs that I told her I’m taking. She didn’t know both the generic AND brand name! Second red flag.
When she left, I stayed more than 50 minutes in the room waiting for the doctor to come (!). It was completely unprofessional. I was shocked to see later that a guy who also came after me exiting, even though he was waiting for his turn when I went inside the patients’ room. So, apparently the doctor helped him while I was waiting. I could hear their conversation from the other room while waiting those long 50 minutes. I just can’t believe there have no system or organization. Third red flag.
The doctor looked so young and inexperienced. He was rude and kept interrupting me while I was explaining my injury. He jumped into conclusions without hearing what I was saying. Needless to say, he was wrong. He kept falsely diagnosing different parts of my knee instead of just letting me finish what I was saying. He told me to lay on a table checked me for exactly 30 seconds. He said I need pain-​killers, like seriously dude? And he didn’t care that I DON’T want painkillers and I’m not used to them. He then had me take an X-​ray while there was no fracture, and I know there wasn’t a fracture, cause I’ve had a fractured forearm before and I know how it feels. Well I guess if my insurance is paying why not increase the bill? Then he said the radiologist is not there to see my X-​rays??? He sounded so stupid and immature for a normal person, let alone a doctor. Of course, I never heard back about anything from «the radiologist».
If you were in a horrible accident and were on the footsteps of their clinic, I suggest call 911 or try and walk to an actual clinic that has actual staff and real doctors.
Bottom line: immature staff and doctors, rude, unorganized, money scams, not a medical institution.

I have had some medical problems that like to happen on Friday afternoons when my primaries office is closed for the weekend. Luckily, I have been able to have the services of Doctors Urgent Care available to me. The three times I have been there have been pleasant experiences. The waiting time was short. I knew how long it would be before I was to go back to see the doctor because it was posted on a TV screen. The staff and the doctors were very helpful. Thanks!

The staff are young and show inexperience and incompetence. When questioned, no one can provide answers and no one seems to be in charge of this facility. If you have the option to go elsewhere, GO!

I have been to this Doctors Urgent Care a few too many times for my liking, however that has nothing to do with this fine establishment. ER’s and Urgent Care clinics are generally chaotic and crazy. They are the modern triage centers for every walking wounded, broken bone and virus/​germ infected individual from aged 5 to 105. Unfortunately due to a very um. outgoing younger life I have spent way too much time in ER’s across the globe.
With that being said, this clinic is top notch. The nurses and intake staff work quickly to process the inbound germ bombs and wounded and do so with a little bit of flair and panache! Lets see that at an ER. The process is relatively quick to process insurance, make a co-​pay and get back into the treatment rooms. The nurses greet you at the door and work to help diagnose the issue and speed up the process for the Doc’s. They answer every question you ask and provide some excellent feedback on your injury/​malady before you see the Doc. Thankfully they don’t make you feel like an idiot or that you are wasting their time. Even if you reason for the visit is something that is clearly idiotic.
The doctors at the clinic– I have seen Dr. Dean, Dr Mykus, Dr. Chang, Dr. Robinson (My apologies if I have misspelled any names gentlemen) have all been the consummate professionals. They have skillfully lanced, reset, diagnosed and generally put Humpty Dumpty back together again the multiple times I have been there. Each Doctor has his own style but each worked efficiently and most importantly, showed that they cared. They wanted me to get better. They answered questions, talked about the prescriptions, side effects, etc.
All in all, if you need a superb urgent care go to place, this is it. Don’t spend hours waiting at the ER for some over worked internist who has the technique and/​or beside manner of the finest civil war surgeon on the third day of fighting at Gettysburg.