LensCrafters

If I could rate this place with zero stars that would be the case. My fiancé and I came in today because we ran out of the trial pairs. The lady who helped us was named Debra. When my fiancé explained to her our situation I was appalled by her rude response. When we asked for the manager she wasn’t very helpful either and also rude. Her name was Emily. When we asked for the human resources number no one would give it to us. Debra was helping two older women who apparently were her friends because she asked them please call human resources and comment on this matter, I was only Doing my job. So she could give them the number but not us? Thank goodness for Google! It’s a total bummer because the optometrist there is awesome! We asked for our prescription which seemed to be a issue also to get from the manager. Needless to say, We will NEVER do business with a LensCrafters EVER again.

Worst front desk, no acknowledgement what so ever, everyone just passes by you & make no eye contact. Only 1 employee whom stands out each & every time & that’s Sebastian. Sebastian seems to be the only one to know what customer service is & provides EXCELLENT customer service. Been @ this location 3 times in this past year and for some reason he is the only one to be providing service, greeting the customer, and cares for the customer. If it wasn’t for him my visit would have been a TOTAL WASTE OF TIME! If I could rate only him with no questions asked he gets 5 stars but unfortunately can’t say the same for the business and everyone else there.

Fantastic customer service, modern office with so many options for glasses and the staff and eye Dr. are first class! Love this office and will not go anywhere else for my eye care needs!

Beware this business if you have any issues.
They are not accommodating and promise help but do not deliver.
The fill-​in optometrist gave me incorrect advice and the corporate and local managers were not sincere in their promise to replace the lens that were sold to me. They wanted to charge me yet again after the first lens were not correct.
George Martin

My boyfriend and I came in an hour before close and even though the staff was getting ready for inventory, they let us try on every pair we wanted. The sales guy was able to convince the technician to stay 15 minutes late so my boyfriend was able to leave with his brand new pair of glasses that same day and see clearly for the first time in way too long, and they had my prescription lenses ready first thing the next morning. Our sales guy ended up staying open a half hour late for us and as people with really inflexible schedules we couldn’t be more thankful! While I’ve been to other Lens Crafters with a better selection of high end glasses, I’ve never received better service. Thank you so much for our glasses!

Sheila & Sebastian are pretty helpful… :) Sebastian is extra fun & peppy!
The eye doctor is cool… pretty laid back but very informative…
Don’t forget your AAA DISCOUNT on Exams, Frames, & Lenses…
Many frames to choose from… designer, discount, sporty, sunglasses too…
Also good options for lenses like… Transition lenses (not advisable for people with dark under eye circles as it enhances the darkness), Non-​Glare (these rock!!!), etc
1 hour turnaround when you place your eyeglass order… Read my fine print below…
ONLY THINGS I DISLIKED, resulting in a loss of 2 Stars:
1. It takes FOREVER to get an Exam & then get fitted & then return for the glasses… We were literally there almost all day… and I was choosing the hubby’s glasses while he was in for his exam…
2. The Optical Lab (I just made that up… hope you know what I mean) messed up the order… When the glasses were brought out, I inspected them & found bubbles on the edge of one of the lenses… Sebastian happily skipped them back to the lab (side note: he was so adorable & made this long visit fun for us & encouraged me to look at fun glasses too!) He came back with the glasses shortly & the Lab Guy had shaved down one side of the affected lens… Well, that would have been great BUT it was quite noticeable that it didn’t match well with the opposite lens… BOO…
Result…we were tired after spending more time there than expected & they were one minute from closing & so, we made a complaint but left since there wasn’t a solution presented… My solution… Dock you 2 Stars! Management, this store has potential BUT you need to do better with timing & problem solving!

After my rant, Lenscrafters contacted me for further information an they asked me to speak with the manager and discuss the issue. The manager was very apologetic and they immediately ordered replacement lenses for my glasses. Although it stinks that they caused the problem to begin with, I am impressed at how well LC fixed the issue.

Great eye doc
Terrible front desk
No returned calls
3 weeks and still no glasses
At least 20 times was told they would check
Will the lab and let me know
No calls ever

Friendly customer service. I had to get a screw tightened on some frames, and they did it fast and for free. I’d come back!

Made an appointment yesterday & had my exam in the afternoon… walked out with 2 pairs of great glasses at the end of the day!!!
Wonderful staff, great Optometrist and nice selection of glasses! Highly recommend !

Thank you Desiree! They know what they r doing here & help you choose your frames expertly.
So glad I chose to come here!

Called and made an appointment. Sergio said he would call me back in 10 mins. Waited 1 ½ no call back. Went in and he said he told «Eric?» to call me and that they had no appointments left. Bad customer service, and I won’t be back.

Friendly staff, very on top of things. The staff TALKS to each other so everyone knows what’s going on!

was set up with Dr. Ho through a third party source. and usually dont expect much with the Doctors I see through this source. However it seems Dr. Ho and her staff are the exception to the norm. Dr. Ho actually corrected and improved my previous glasses prescription. The Staff was helpful and knowledgeable in what lenses would best work not only for me but also for where I work. Will definitely recommend her to my family and friends out here.

I come here every year for a check-​up and glasses. The dr.‘s are nice and helpful. The lobby staff is another story. For the past two years I have gotten a trainee who doesn’t know how to do anything. There is one girl and one guy there that have been there a long time. They are helpful and get things done. Wish I knew their names. Also wish I could get them only every time.

Walked in to get my Moms glasses fixed and we were met at the dest by a very nice young lady. She took the glasses said she would be right back, and was! She had fixed the glasses, my mom put them on and noticed that they seemed crooked on her face. The girl agreed and had us sit at a little station, where she began to manipulate the glasses with some magic steam machine, until they were straight and on my moms face agian!
Great customer service, when we asked how much we owed, she lightly said «nothing».
Thanks to your great staff, lack of attitudes and quick service, we will be back, and will refer for sure!

i called here after i got my trials to cancel my final appointment and asked for my prescription but the person who answered the phone gave me an attitude and basically told me no we cant give you the presicription over the phone the doctor has to give it to you… he was very rude i dont think i would be there again. but my doctor was nice

I made an appointment by phone for an exam frames and fitting for 11:30 AM and was greeted in a friendly, professional manner.
I told the associate that i needed the glasses today A.S.A.P as I had to be at the DMV before they closed. To add to my time restraint i was on a bike and a bus from Palm Springs. Those of you that have tried to get from desert hot springs to palm springs on a bus Know what a feat this is .
Once they Understood It went very quickly. I was told i should have lunch and maybe enjoy the shops for a while and they would call me on my cell. I then went out to have a very enjoyable lunch and window shop. I about 3:30 pm i walked back and had by glasses in my hand in time to catch a cab back i to get my licence .
Thanks every body on the crew Here“s Lookin at ya G:+)

So, I walk into the shop and am told I can get my prescription filled that day. I select frames, pay in full, and am then informed that my frames have to be ordered, but don’t worry because they will be in in a few days at most. I tell them I’m going on vacation and must have the glasses. No problem, I am told. I look at the receipt and it has a delivery date of two weeks hence. I inquire, what is going on, you just said a few days? Oh, she replies, that’s just a formality. They will certainly be here in a few days. Not so. Eight days go by, and I receive a delivery. I was supposed to pick up in the store. The glasses are not mine. Not even close. I call the store. They will inquire and fix it all up and give me a substitute pair while waiting for the order. Does that mean they never placed the order in the first place. She doesn’t know. Will call me back later, and don’t worry, we will take care of you. Twenty four hours pass. No return call. I call back. The answerer says, I will figure this out at once. Stay on the line. I do… until I am disconnected.