Always Best Care Senior Services

ABC stepped up when I needed them the most… They arranged for transportation from the hospital to a rehab center and provided a ²⁴⁄₇ sitter within 2 hours… The follow ups for my friends condition were especially helpful since I was constantly traveling… Their placement service was quick but thorough… I would recommend them to anyone who needs this type of care…

I liked ABC and the caregivers they provided. They gave good care to our mom which is the most important thing. The reason for the lower rating will become evident in this review. I write it more out of trying to help others avoid the mistakes we made when hiring caregivers, and providing oversight to the care they provided.
There were several issues that came up as you would expect from an emotionally-​charged situation. But I’ll only focus on one here since I think it’s more informative as to how the business is run, and therefore better guidance for a potential consumer.
We were supposed to be informed of something directly related to our mother’s care and to the care-​giving being provided. We were not informed, and the reason given by ABC was that the care-​givers had not followed established ABC procedures in informing ABC. These things happen but the problem is that it resulted in an additional payment of several hundred dollars which we would have avoided had we been informed as proscribed by their own internal protocols.
I asked that we be given a «good faith adjustment» to our bill since they had made the mistake resulting in additional charges. I stated a full refund of the additional charges wasn’t expected but an amount determined by them to acknowledge their mistake in protocol. After our mom passed, ABC said they had investigated the matter, and though they acknowledged they had made the mistake, that since it had been handled «professionally», no adjustment to the final bill would be made.
We hoped the experience with ABC would have been better. It wasn’t bad but as you can tell from what I wrote, it wasn’t as good as it could have been. Very disappointed that the matter was ultimately handled the way it was.

Thank you so much for helping us with a fabulous caregiver for my Dad. My experience was nothing but positive and reassuring during what could have been a VERY stressful time. Your professionalism and personal care was a wonderful gift to me and others like me that want to provide the very best for our parents.