Water’s Edge Dermatology

the doctor barely looked at me… we are talking 30 seconds… can’t wait to see the bill for her doing nothing.

I had the PA-​C treat me for my first and only visit. He talked very fast, mostly about himself, not my skin issues, zapped me on several spots that I knew I needed to have done. Then he zapped my toe for a tiny wart saying he could easily remove it. He continued to zap more areas that I didnt know if it was necessary or not, but he did them regardless. I left with no directions except to use Vaseline on the areas. The toe became infected, very painful, blew up like a marble on my toe and I had to return to get antibiotics.
The bill I owed was outrageous, even after my insurance. My insurance company could only suggest that I use another doctor’s practice next time.

Waters Edge Dermatology is EXPENSIVE and engages in dishonest billing, here’s my quick story:
I went in to get a mole checked out. They removed 2 moles, and told me what the costs would be. Then I got a bill 4 months later where they added a bunch of extra expenses to jack up the price. It looks like these extra items were charged a couple months *after* my visit, and amounted to hundreds of dollars. I was not consulted about and did not agree to the additional charges. In total, they charged $ 1,500 to remove and biopsy two moles. My conclusion is that Waters Edge Dermatology is about picking your pockets and hoping you’ll just pay up.
They told me I had to come in for a follow-​up, and get the moles cut a second time– I went to different dermatologist for that, and it was **WAY** cheaper.
I wish they had just been straight up and honest. Now I have to call my insurance company and call them to straighten out the highway robbery they’re trying to pull.
As for what I liked about this place: nice facilities, friendly staff

NEVER AGAIN!!!
I had a mole removed that they later said needed to be dug out yet a second time by a plastic surgeon, so I am in essence paying twice for the same procedure but my biggest complaint is that WED withheld the referral saying I needed to physically produce my insurance card in person and that they do not accept faxes/​email in 2015! lol
I called the practice manager after receiving a few calls and even a certified letter from them saying care was urgent and I vented my frustrations that it was held up over their policy. He had a rather nasty nurse call me back who was really defensive about everything & all of a sudden it went from a rule to it being their preference to get a copy of the card in person.
My husband had a similar & horrible experience with WED & warned me against going but it was the only provider in the area that my insurer covered. They are not worth the aggravation & it is worth your time to pay out of network elsewhere.

Dr. Platzer is an excellent dermatologist. I am a newer patient but have not had any issues with him or the office. When any of my family or friends need help with their skin, I send them to Dr. Platzer. He always puts the patient first (never trying to push expensive treatments or medicine that you don’t need.)
I would totally recommend Dr. Platzer for any dermatological or cosmetic treatments you might need. He’s patient, kind, an excellent practitioner, and a overall good person.
The office staff is amazing! They are extremely friendly and helpful every time I visit their office. I am glad I found Dr Platzer and Water’s Edge Dermatology.
This is a busy office. What I like the most is that they are always on time! This is amazing!

I just called in to the Water’s Edge Dermatology and was surprised to actually speak to my doctor on the phone. He was kind and courteous as before and actually took the time to ask me how I was doing. I am forever grateful.

Short Version
* Dr. wasted valuable time and caused emotional and physical pain
* Gave incorrect diagnosis (Twice)
* Unnecessary cost
Long Version
I was directed to Waters Edge Dermatology by my primary care physician Dr. Mazin Shikara.
I went in with a strange rash on the inside of my upper lip. The doctor at Waters Edge Dermatology (Justin-​Platzer-​MD) didn’t seem comfortable diagnosing and treating my problem, so I specifically asked if he was the right doctor to address my issue. He said yes.
He wanted to take a biopsy of my tissue and send it to his lab to help diagnose my problem.
I was shot up with a numbing agent, and the doctor cut a piece of my lip out and cauterized it to stop the bleeding. My lip immediately blew up to about four times it’s normal size. I left the office with gauze and a prescription and was asked to wait up to two weeks for the results of the biopsy.
A week later I was told that I had a precancerous condition and that I need to go back to see him. I made the appointment, saw the doctor again, and he disagreed with the lab results (I did too). The Dr. said he would check with his lab and have them test the tissue again.
Another week passed and the doctor said that I have something else, but it’s still a precancerous condition and that I should see an oral surgeon (meanwhile the rash inside my lip is raging on and spreading!)
Dr. Platzer wasted two weeks of my time by not sending me to an oral surgeon first even though I asked him if he wasn’t the correct specialized doctor to address my issue.
The next day the oral surgeon looked at the lab results from the dermatologist. He and asked if he could take another biopsy for proper testing.
This biopsy went much smoother. There wasn’t much blood and I had no swelling at all even though I was given five stitches. This confirmed my suspicion that the first doctor (The dermatologist) wasn’t the correct doctor for the job to begin with.
I’m sure Dr. Platzer is a good dermatologist, but he could have saved me a lot of pain and time if he would have admitted that he wasn’t the correct doctor to diagnose and treat my condition. Instead I suffered physically and emotionally for an unnecessary amount of time.
Beware.