Gardens Dental Care

If you like state-​of-​the-​art then this office is for you! I have been going to another local dental office for over 30 years. I felt they just weren’t taking good enough care of me, they couldn’t diagnose the problem. That’s when I went to Dr. Yates. His office is equipped with the latest tools, furniture and software in the industry. Ultimately I needed a crown. They make them in house! No need for a temporary and a return visit. I watched it being created in the office after watching a complete video demo of what they were going to do to fix my tooth. Incredible. He, along with is staff, are just fantastic! I couldn’t recommend them more. By the way, I am a real scaredie cat when it comes to the dentist. They put me at ease and really took good care of me. I didn’t even mind the drilling. I never felt any pain. (I did get the gas.) Do yourself a favor and try Dr. Yates. You’ll be glad you did! I’m 100% satisfied.

I was blown away at the wonderful treatment I received at this office. From the phone call I made and spoke to Jessica who was super sweet to the end of the appointment where Dr. Yates did his examination and spent time talking to me and shook my hand as he greeted me and before I left. Once I got to the office the wait was less than 10 min, I was greeted by Amber who gave me a tour of the office and gave me background on the Dentist and also took a personal interest in me and congratulated me on my new pregnancy. Danielle was my technician who did an extremely thorough job and went step by step with me before she did anything. The staff truly enjoys their job and I’m shocked to say, their enthusiasm and happiness reminded me of the «cast members» from Disney World! They all, including Dr. Yates, genuinely care about each patient and their comfort. If all that wasn’t enough, they give first time patients a nice gift bag! I never thought I could enjoy going to the dentist, but I was wrong! I actually look forward to my next appointment!

LIke another reviewer stated, they refused to do a cleaning without the scaling. I agreed to it at the time, but it is of note. I have a close relative who has worked in a dental office for 20+ years who told me the same thing, that they should not have refused the cleanings.
Dr. Yates himself was fine.
Their staff, however, were friendly in the beginning, and then they became nasty and defensive when they were called out on an error. I learned that I was owed a lot of money as I was over-​charged. And no one was willing to tell me about it. One of the desk staff happened to mention it while I was calling about something unrelated. When I asked about it later on, I got different answers from people. Eventually, it got to the point where I was argued with, talked down to, lied to, until FINALLY someone decided to reluctantly, very apparent give it to me. Then the story changed to «Well, we tried to contact you about your overcharge.» As I said before, there is not a word of truth to this. Then I got a non-​apology from a manager/​staff member after posting a very detailed account of what had happened, including names and some of the verbatim used.
I am willing to accept that maybe I misunderstood something in the process, insurance-​wise or not. I am also willing to accept that maybe an error was made along the way. And I would also be okay with it, had they just taken responsibility for it, and corrected it, and been done with it. But the fact is, they owed money, lied about it, lied some more, and then talked down to me, and argued with me, for MONTHS. There is something very fishy about a group of staff members who are friendly and bubbly in the beginning, and then dirty themselves the second they are called out on something. I did not go back, and I recently discouraged coworkers from going to Gardens Dental after the experience that I had here.
EDIT; First of all, I was not given any kind of «diagnosis.» I was told flat out that, because I had not been to a dentist in approximately a year, that the scaling was «standard.» I saw another dentist after that who disagreed with that when I mentioned it, and again, I have a close relative who has worked in dental offices for decades and also disagreed. That was my first appointment. As for the billing issue… Well, yeah — you fixed the billing issue, because I had to call and yell at you. Calling and being nice about things wasn’t working. In fact, it only led to staff arguing and belittling me, just like you are doing here. so I had to get mean, and publicly gave the names of those who had either lied to me, or spoken to me like a child, in order for anything to be done. You can hardly take credit for «fixing» things when it was only done to get rid of me.

Mix feelings. I moved to the area looking for a new dentist. I loved my old dentist in Boca.
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Now I’m not saying don’t go I’m just saying be careful. Three stars should convey this.
Summary
Office staff was very nice. The establishment was clean and professional. However, I am always weary about aggressive offices. I was up-​sold a few times.
I came in for a cleaning and they refused to clean because I needed a deep scaling. I understand that it will close up the pockets but… I just spoke with a dentist friend of mine and he said I should have never been refused the cleaning. It will not help the pockets but it’s your choice to get a general cleaning. Also after last year with one filling and no pocket issues compared to this year of multiple cavities and an urgent need for scaling on all quadrants feels wrong. Again, I’m not saying they are wrong but I feel it’s definitely worth it to get a second opinion. Besides I still need a regular cleaning.
Services required were listed as $ 1114 for scaling (out of network) $ 700 with partial coverage from insurance. This felt high. My friends office in Boston with insurance is around 180 – 220 for all 4.
Also, be careful and ensure you are in network. They are no longer covered my Blue Dental. I was unaware of this when I found the number through Blue and made the appointment with my insurance.
Now everyone was great and as I said they might be right. I know I’m not a doctor and my friend can’t diagnose me on the phone. Everyone seamed to be professional and highly intelligent.
I will update this if I receive the same results from alternative dentist
UPDATE: My new exam is still a few weeks out. I thought I would update this with my billing issue. I guess I was just spoiled with Mizner Park dental. They were great! I just want you to be weary if you are out of network. I normally pay nothing or just a small copay for the first yearly visit. My coverage is 100% in network for exams, cleanings, and x-​ray under blue dental. When I made the appointment I told them that I was coming in because they were listed as in network for Blue Dental. Well they are not and they didn’t correct me on this. I can’t blame them it is my responsibility to double check with my provider. I only discovered this AFTER my visit when they explained that they no longer cover blue dental. They also said that with blue dental I would be responsible for paying around 10%of my bills. I remember because when I said «well my old in-​network is 100% they said «but then won’t get to come and see our pretty faces»… Ok so again not their fault.
So Here is my frustration… I mean all they did was bitewing x-​rays and a visual exam (no cleaning). Regardless I was to pay $ 21.20 of $ 106 and they would file it under my insurance. It was $ 53 for the exam (no cleaning) and $ 53 for the Bitewing films. Ok so $ 106 just to look at me and kick me out. I’m fine with that… As long as insurance is picking up the bill.
A few weeks later I received a bill for the remaining amount. I called and they said sorry they would file it under my insurance… Now it’s A month later and I receive another bill. This is for 44.80 with insurance picking up the rest. Blue Dental only covers $ 27 for exams and about the same for Bitewing films. I’m not sure what they cover for cleanings but it’s 80% of the permitted amount. The fact that the ladies at the desk told me using my insurance out of network means I only pay about 10% is incorrect. I AM SOOOOOOOO GLAD I DIDN’T LET THEM DO THE $ 2000 WORTH OF SCAILING AND FILLINGS. I WOULD HAVE HAD TO PAY 5X MORE FOR IT.
So I paid $ 66 for no services and a valuable lesson… Well I guess that’s a service

I recommend Dr. Yates and his entire staff with 100% confidence. This is the whole package. Excellent office management, comfortable and clean environment, top of the line equipment, amazing Dental Hygienists and Dental Assistances, and of course a highly skilled Dentist Dr. Yates !
Having anxiety and very bad experiences with many dentists from a young age caused long gaps between visits and a lack of trust resulting in a lengthy treatment plan. I’m happy to say that right now I have no outstanding work… the first time in about 11 years!
I also bring my young children so great place for the whole family.

I had my first appointment today for a cleaning and check-​up. Everyone was very professional and friendly. I am very pleased with the treatment that I received. I am going back in a few days for some follow-​up work and feel confident that Dr. Yates will do an outstanding job.

This is the best dentist my husband and I have ever been to!
Entire staff, including the Dr. Yates, are friendly, kind, welcoming and helpful. We hate going to the dentist by now won’t worry about the next time we have to go. They make a cleaning customized to your needs and are great about any dental work needed.
Make this your next dentist!