Nelson Group

The salon is really close to my house and I’ve passed it numerous times but have never been there. Finally I saw a Groupon for highlights and decided to give it a shot. I had my appointment with Rosanna and she did an amazing job! My highlights look awesome and I am receiving many compliments from all my friends about how awesome my hair looks! I really really like Rosanna and will definitely go back to her for my next service!

I made an appt for this salon because of a groupon deal.
I was not happy with ANYTHING.
The moment you walk in, the «receptionist» looks at you like she is doing YOU a favor by speaking with you. I was about 4 minutes late to my facial appt (Sorry, salons usually have a 15 min window) and then the RUDE esthetician said «because you are late I’m going to take the minutes off your facial» Say what? I obviously didn’t pay money to get jipped so I made a new appt.
Then I call to confirm the appt, and they didn’t have me under the list. I was like forget this place– I can’t stand any place that has no customer service and doesn’t make you feel welcome. I called Groupon and cancelled my ticket– I would rather go anywhere else, spend more money, and enjoy the experience– rather than deal with people who obviously don’t know how to treat their guests.

I came here because I found a deal on Groupon for a facial. I called the salon Friday ¹²⁄₁₈ at 10:01am to schedule my facial for Saturday ¹²⁄₁₉ and they told me they had 10:45am available which was great so I made the appointment for Saturday.
I arrive at the salon Saturday morning at 10:35am (10 min. before my scheduled appt). The salon itself is very nice and clean. I walked up to the receptionists who are not very welcoming to check-​in and then had a seat in their seating area. I’m waiting, waiting, waiting… then after 25. yes 25 minutes AFTER my scheduled appt. I ask the receptionist how much longer. Instead of the receptionist noticing I’ve been sitting there for 25min and walking up to me and apologizing and try to explain to me I had to be the one to walk up and ask. She says they’ve been trying to reach the lady who does the facials on the phone because she was not even in the building! They said she left and said she would be back but never came back for me. I asked if I could reschedule my appt because at this point its been 30 min. but the facial lady has not other available dates that fit my schedule. So I said I would wait 10 more min. then I’m leaving. Well, I waited 15 min. and finally the lady walks in and takes me back.
Now, Claudia is the name of the facial lady and she is SO nice and wonderful. She apologized a hundred times and explained to me that the receptionists booked me for the wrong day!!! Instead of the receptionists taking responsibility for their mistake they put the blame on Claudia! Anyways, Claudia did a fantastic job and the chemical peel was amazing. My skin is glowing! She did it perfectly and took her time doing it, she did not rush at all. The prices are VERY fair for the great services she provides.
The salon did try to offer me a free haircut for the mistake which was nice but I told them I already have a stylist and I don’t see anyone else. Then the receptionist makes a snarky remarks saying «Well, just so you know our stylists are very good»…okay what does that mean to me? I just told you I already have a stylists and i’m not here for my hair I’m here for a facial!
I will be back but only to see Claudia. She was wonderful! But not looking forward to having to deal with these receptionists. I will be contacting Claudia directly instead of the salon.

I was looking for a new salon in Palatine and came across a Groupon for Nelson Group. Decided to try it out. My cut and highlights look amazing. Took my daughter Nikko and Nelson made her feel at ease because she was getting 6 inches cut. Will definitely tell everyone I know about this place. Thanks again Sloane and Nelson.

Love Nelson Group! Looking for an awesome hair stylist call 847−705−8866 and ask for Kris! I always receive wonderful comments about my hair. All staff is friendly and courteous. I have been coming to Nelson group for years and wouldn’t go anywhere else.

I was referred to Roland by someone who has been going to him for years. I asked him to do what I wanted and loved it. Unfortunately due to my hair type it didn’t take. I called and he was willing and able to get me in ASAP and fix it. Nothing like a place that holds true to customer satisfaction! Thank you, I finally found my salon!!!

First time hair cut and was very pleased how thorough and precise he was taking his time to get the hair fall exactly where he wanted. Very friendly crew was happy with the cut thanks much!

I normally don’t write reviews but when someone does a job well beyond any expectations I feel they deserve to be recognized. I came in needing a color correction, color, full highlights and a cut. I spent almost 5 hours at the salon and I had a very pleasant experience. My stylist Kim is truly amazing at her job and knows her craft very well! I will recommend her to everyone I know. She was so patient with all my questions about the color correction and talked me through each step and explained everything to me in detail. Kim was able to give me exactly the color and highlights I wanted, and I have never been so happy with the way my hair turned out. You can definitely tell she loves what she does and I will be coming back for sure! Thank you, Kim!!!

Last Saturday I got a great haircut by Rosanna. I went from a medium cut to short. I have very thick and fine hair. Rosanna used the razor to thin my hair while still maintaining the look of a bob. I was able to use a wand to make the cut look trendy (think Julie Bowen’s new look). The cut is super cute and I would highly recommend visiting her. She is also very nice

I went in with a Groupon on Saturday. I’ve been using Groupon for haircuts as I find my new favorite salon and I think I’ve found it!
The salon looks lovely, fresh, clean and modern. The other salons I had visited had seemed… a tad ‘old lady’. Not this one!
Had a nice hairwash and Kim cut and blow dried my hair. Very happy with the result.
Not only were the staff lovely, but also the customers — a sure sign you’re in a good place. I will be back.

It’s crazy because I’ve walked by the salon a number of times since moving to Palatine and never even once thought to stop in. I visited Nelson Group salon off of a groupon I found online a few months ago, which is a risk, but in this case it paid off.
I was surprised at how big the space was, it’s much larger than it looks on the outside. My appointment was at 7PM, when I arrived about 10 minutes early I thought they were closed because there was no one in the entire space except the woman at the front desk. She wasn’t rude but wasn’t overly welcoming, my stylist wasn’t there yet so I sat in the front waiting area, but Nelson arrived and my appointment started on time.
The one reason I would go back to this salon is because of Nelson — he is the single and only stylist I have ever had in my life who was brutally honest with me about my hair and what I need to do to get the look I want/​be healthy. Previously other stylists have done what I’ve asked/​worked off of pictures provided, but I felt like for the first time in my life Nelson gave me a consultation and told me what I desperately needed to hear. I understand thats a risk and not every client would respond positively to such advice, but I greatly appreciated it. He then gave me the exact cut that I wanted and I left satisfied with my experience.
I’m about due for my next cut/​color and will definitely be returning to this salon. If you’re in a drought with your current stylist, or looking to mix it up a bit, I highly suggest making an appointment.

Clean, modern, and affordable. Heddie always colors my hair and she is fabulous at her job. Never have been more satisfied with my hair colors than when she does them.

Got full set of highlights. Unfortunately for me, through Groupon. I figure this will be my last groupon for hair. Stylist didn’t ask if anything was on my hair, just went coloring away… and then I had to leave the salon with wet hair — and I saw other women leaving with dripping wet heads too (this just isn’t right). The stylist was like, you can use our blowdryer. Dude, seriously, I don’t want to stand around drying my OWN hair in a salon. Charging extra just to dry my hair may be for the ultra high end salons, but this place is NOT high end. I couldn’t figure out why they act like the sun rises and sets in the cracks of their you-​know-​whats when I called and they were like, it’s $ 15 to dry your hair after and the lowest end haircut is another $ 40. No thanks. I got my highlights (which were darker than I wanted. I told her I definitely did not want to go darker. … here I am, darker. Oh well, fall is around the corner I guess). Not worth my cash to return as a repeat customer.

The building was clean, somewhat classy and presentable but that’s about it. I came in enthusiastic asking for a modern pompadour and even bought a few pictures to show the stylist exactly what I wanted. She looked at it for literally only a second (which kind of bothered me) before saying okay and pointing me to the shampoo station. I told her I wanted to keep it longer on the sides and back and wanted it layered (as per the shown style), she shaved and used blending scissors instead… My hair was long but I also found it sort of uncalled for that the stylist made a comment about the extra work and that it should have been cut sooner.
To put it short the result was not was I asked for. I walked out with the sides and back shaved uneven, with uneven shaved patches as well. The top sides were two different lengths with a perceivable bowl cut type appearance and the front was cut short while the top was longer. The haircut I left with resembled an overly long misshapen Faux hawk style cut which was anything but a modern pompadour.
I tried to just chalk it up to a bad experience and stay positive but a short while after getting home I noticed how bad it was and decided to go right back to have it at least fixed up a bit. The stylist that cut my hair had left for the day so I had to reschedule. I called once I got home to change the time cause I realized I couldn’t make it at the previously scheduled time. When I called the person that answered was rude and gave me an attitude and needless to say I decide to not even go back.

I’m not super particular about much, but my hair definitely falls into the very small category of things I just need a certain way, or else.
I like it big. I like it long. I like it orange.
That’s just the way I need it to be, or I’m very much not a pleasant person to be around.
So one day I was hanging out, working on some super top secret stuff (not really, but I felt like I should liven things up a bit), when I realized I’d let my bangs go. They were looking like the kind of bangs you have in 8^th grade when you think you can cut your own hair, then quickly realize that reality says, ‘Nope.’ So I did a quick search from the place where I stood for a salon that does blow-​outs and perhaps could squish in a bang trim and got lucky when first result yielded Nelson Group, a hair salon (not investment banking firm, as I’d previously thought it to be) that just so happened to have an appointment open for me in 30 minutes. Yipeee!
I have a regular salon that I go to about 50-​ish miles away from here, but I was in one of those moods where if I didn’t get my hair tended to and snipped right away, I’d go mad.
Inside was really expansive. Tons of chairs, a make-​up station, a mani station, mirrors everyone, all that. I was greeted by Nelson at the front counter with a mustachioed smile and friendly conversation. I got checked in, hung up my coat and was taken back to be shampooed after a short moment up front.
I remember the shampoo clear as day because it was definitely the hottest temperature water I’ve ever felt on my scalp in a salon, but for me that was a good thing because I’m the type of person who won’t rent an apartment before testing the shower to makes sure it gets up to at least the semi-​scalding point. Plus the girl who shampooed my hair was good about asking if I was okay with the temperature, so even if boiling is how you like your water, I’m sure she’d adjust it for you in a jiff.
The chairs are set up in a similar manor to a lot of Mario Tricoci salons, which took me a while to get used to. I’m not a super big fan of being that close to the mirror and the space for the stylist to store her tools and products definitely seemed a bit cramped.
I had a hard time explaining what I wanted but I was able to pull up a pic of my desired bang length and my stylist cut it well, there were a few hairs that didn’t make the cut and should have, but I was able to touch that up in just a few seconds at home.
My blow-​out was alright. I was glad that I opted to get some curls added in at the end because otherwise I don’t think my hair would’ve looked all that different from me bow drying it myself. The curls that were put in were great, although I didn’t do them any favors while walking to my car when it was drizzling.
One thing that I really like is that they offer free bang trims and the total for my wash, blow-​out, bang-​trim, and curls was only $ 30. Not too shabby!

I was looking for a new hairdresser and got super lucky when I found Kris. She is very detailed and talented and gives a great style. The salon is pleasant and clean. Their hours are accommodating to a busy schedule. But the best part of the experience was the totally amazing style I got with Kris.

The salon is really sleek and modern! Kind of a trendy place, but also feels warm and welcoming if that makes sense?! First time clients get 50% off on a facial… SWEET! My fiancé and I came here for pre-​wedding facials… he was not exactly enthused about the appointment when I told him, but afterwards he LOVED it! Perfect place for both of us. It’s not a frilly girl spa which worked really well for us.
Kate or should we call her «Kate the Great» is an esthetician extraordinaire! Loved the Aveda organic line of products. And this was not some kind of upgraded facial, they just use good stuff. She does a skin analysis, cleansing facial and one of the best shoulder/​neck massages that I have ever had! Total bonus… two for one! Facial and massage. I absolutely hate when a salon puts those mitts on your hands and then leaves you for 10 minutes with a mask on your face… none of that at Nelson Group! The mask goes on your face and then Kate gives you an awesome shoulder rub! I do have to admit that I got so relaxed that I took a mini cat nap.
I left with glowy skin and was completely relaxed! A few days later, my skin still looks and feels great!

Wow, had an appointment this morning at 10:15, they just called me a half hour before I was supposed to go in saying that my stylist «burned her hand last night» but not at the salon «somewhere else». I proceed to ask if there is anyway I can get my hair done by anyone else for a cut and color, the drowsy receptionist said alotta mehhh and sighs saying umm sorry theres no one that could do that for you today… how about monday… listen ppl I work a full time job like most of you, I woke up EARLY on MY day off, excited to get my hair done. Then she said oh wait we cant do monday how about thursday? Like really, it’s saturday and I really wanted my hair done for the weekend, so I just said Ill call back another time because I was so angry.
The way she spoke to me was very rude and she did not understand why I was upset. Also she did not offer any discount of any sort. To be honest I reallly dont think the styest «burned her hand» just because she was s vague and didn’t give me any furthur details when asked. I really want to sell my groupon and find another place.
I would be hestitant to make an appointment here because I have heard from others they call fall through, ugh this makes me so mad, I told my friends and coworkers that when they see me on monday ill have a fresh look, but i wont. and I highly doubt any other salon can get me in this weekend.
DONT GO HERE

Great facial, very relaxing, very professional, and my skin feels awesome!
And 50% off for first time clients!

I have been going to Nelson Group on and off since high school, so for over 10 years. Recently, they’ve been my go-​to salon for quality haircuts. I always know what to expect from their stylists and, although some of the stylists can be a little more expensive, they never let me leave disappointed.
I also used to work at Nelson Group as a receptionist and it was clear to see that all of the customers were treated with respect. The assistants give GREAT head massages when they wash your hair. Color is always applied with a lot of attention to detail. The stylists make pleasant conversation and always seem to be very interested in you.
They take care to know what you want from your haircut or color and gently suggest improvements when they know that you might be leading yourself astray. They’ll never do anything that you don’t want, so I feel safe in their hands.
They also have a great aesthetician for waxes and skin procedures! There is a broad selection of high quality beauty/​hair products from companies like Aveda, Bumble and Bumble, and Phyto.
I always recommend this place to my friends! If you go, ask for Kris or Roland. They’re the ones who usually cut my hair and I trust them completely.