Five Star Fence

I was very happy with the work from Flavio and his crew.
We had two separate projects we needed to have done.
We had to replace a 70 foot fence in our back yard and replace a gate in our front yard.
I received 3 quotes and flavio’s was right in the middle. He was also the quickest to come out and get measurements and give us a quote. Another company took nearly 5 days to send me a handwritten quote for 2x the amount that flavio was quoting.
The fence looks fantastic, we had it stained and the installers did a great job on it.
The gate is also very well done except for a couple of issues. We had asked for the metal to be Gunmetal color and they used black metal. Also, one of the wood panels started to leak sap on the first day. I told flavio and he was able to send a crew out in 2 days and quickly replace the parts that needed replacing.
Overall, outside of the gate color issue, I would give them 5 stars. I would definitely recommend them to anyone.

I recently had my iron fence redone and I had a great experience! Flávio was very helpful, and made the experience as easy as possible. the prices were reasonable. I would recommend this company.

Five Star Fence was fantastic to work with. Romuald was our contact and he runs a tight ship.
We were doing a complete landscaping overhaul and hired Five Star Fence to install a board on board redwood fence around the perimeter of our property. This involved working with our neighbors since we were removing an existing fence with divided the properties. This whole process had to be timed out perfectly since the neighbors are gone all day and leave their dogs out in the back. Luckily, Romuald was willing to work with us and we were able to set down a schedule that worked for everybody. It all ran as smoothly as can be expected, even though I had to constantly change up the schedule and plans since we ran into issues with the masonry company we hired to complete other work (see my other reviews for that fiasco).
Instead of installing the fence all at one time, the fencing had to be installed in sections with a lot of down time in between. This was due to the other landscaping work we were having done and Romuald and his crew were willing to work around that schedule. During that time, they had offered to install a temporary chain link fence until they could complete the redwood fence, which was perfect. When the workers came to install the fence, they were very friendly and worked hard and fast. Romuald would stop in every day to check on the progress and to explain to me everything that they were doing. It was a pleasure working with all of them.
Once we were well into the landscaping project, we were informed that we needed to construct a retaining wall for our back property line; however, we were unable to dig into the ground for a full-​scale retaining wall since we have a protected California Oak Tree on the property and we are not allowed to cut through any of the roots. Romuald explained that they could construct a «superficial» retaining wall by burying steel posts around the roots. He had his office email me a copy of the Building Code for this type of retaining wall under 4′ high so I had all of the information. So, we had them install the retaining wall and it is perfect for the area.
After the work was completed, we had noticed that a few of the wood slats on the fence had shifted, probably due to heat, etc. Romuald sent his guys back out and they replaced those boards immediately. They really were great when it came to customer service.
To explain how great the fence turned out, our landscaper had previously sketched out plans to cover the fence in the front of the property with vines, since she really loves plants. After the fence was completed, she loved it so much that she left the entire fence exposed because she felt it added so much to the landscaping.
I would definitely recommend Five Star Fence and Romuald for any work on your property. He really kept it relaxed and professional during a stressful remodel.

We had hired five star fence to remove an iron entry double gate and a small side wood gate; and replaced them with redwood horizontal gates. The initial process with romauld went well. He was courteous and quick to respond to concerns via email. We were very excited to get new gates to modernize our home, and signed the contract. Well things didn’t work out so well…
The crew finished in the evening so my husband couldn’t see the end product. Then it rained the next few days so we couldn’t inspect the work. Finally a sunny day.
The small gate was fine but the large gate was terrible!
We had told them we wanted no gaps. What did we get? Plenty of gaps from the side of the house and supporting beams and gaps between the planks. There was a large space between the double doors. The spaces were large enough to peek through to see the back yard, which we absolutely do not want strangers to do.
The doors didn’t lock properly, the wood planks were not cut to equal length… just a mess.
I had called to address the concerns and the guys that came out agreed with the poor worksmanship, however his superior told him to only patch up the space. I requested the gate be removed and rebuilt but to my dismay romauld felt there was little wrong with the gate.
It is months since the job was completed and every time I look at the gate, I still can’t believe I paid a lot for a piece of shitty work. By the way, I sanded and stained the wood– discovered not all wood planks were redwood. We were ripped off: poor worksmanship, poor service, poor material. Biggest mistake was paying the balance too soon. We should’ve inspected the work before handing over the final check, even if it meant waiting for days.

This was the work done:
Removed old chain link fence, installed ~110′ of 6′ rod iron fence with a gate.
Demolished pilasters and removed old drive way gate and installed a new 13′ x 6′
wrought iron gate. Cost ~ $ 5900.
We had a very good experience with Romould and his guys.
They were punctual and professional.
The installation of the long fence in the back yard went very quickly.
The installation of the driveway gate was a little more difficult for
the guys because they had to drill down into the concrete of the driveway.
They worked very hard in very hot weather (July in the valley) and in the
end the gate looked really nice. The gate is very large and heavy and it
is still straight and working perfectly nine months later.
While the guys were working on the gate I changed my mind about
which direction I wanted it to open and they were very nice about
accommodating my request.
I intend to use Five Star again if I need any more fence work in the future.

Five Star Fence was awesome! David and Cosme showed up on time, worked efficiently and always asked my opinion whenever a decision needed to be made. We contemplated doing the fence ourselves but opted to hire out and after seeing the amount of work that went into the installation, I am so glad we didn’t try and do it ourselves. We now have a beautiful cedar fence and would definitely recommend Five Star Fence.

I received a free estimate from Romuald. I heard many estimates before. Romuald knew what he was talking about. A week later my fence was built. The workers were the best. David and the crew listened to me about what I wanted without hesitation and with such a kind attitude and I’m picky. I would definitely recommend five star fence.

Five Star Fence was incredible to work with, cannot recommend them enough. They were timely, professional, and exceeded our expectations. Not to mention the end result looks beautiful. As all projects do, we had a little snag during our project, and they handled it perfectly. Would use them again and highly recommend them.

I have been in need of a new fence for a while now and have been doing my research. I had a few quotes done so I could get an estimate of the cost to repair or to replace my existing fence. One side of my fenced backyard is falling down and I need to replace a gate, but I would like to get the whole fence replaced if I it fits my budget. I contacted Five Star Fence and was told they would send a representative out to give me a quote. When I was told the representative’s name was Flavio I got a little nervous, as I had read the previous reviews. When Flavio came to my door he was very courteous and polite. I explained to him what needed to be done, but also what I might want done as well. I am working with a budget and needed options. Flavio asked many questions about the type of fence I wanted, if I wanted it painted or stained, and the type of wood I would like to use,…etc. After we surveyed the fence Flavio gave me some ideas that would enhance the look of the fence. I was sent a contract which had all of the options we had discussed. As I was looking over the contract, I noticed that Flavio was able to stay within budget and it was lower than the other companies I contacted. I have had a great experience dealing with Five Star Fence and Flavio, they will be my first choice for my fencing needs. I would and will recommend.
Thanks Five Star Fence and Thank You Flavio.

Where to begin?
A neighbor had a gorgeous fence put up and I called Five Star, inspired to do my own. We wanted something basic and durable. What did we get? A month worth of poor customer service.
Flavio came out to give us a quote. It seemed reasonable so we went ahead. The contract was emailed to us and needed to be faxed back with a signature. My husband sent the contract back via fax and I sent the 30% deposit back for the WHOLE JOB.
When the field guys showed up the first time, they only completed half the job. I called the office and was told that we didn’t sign both lines in the contract to ok the entire job. I said that I had paid the 30% deposit for the entire job. No one had called to check in with us. No one asked if we had somehow forgotten to sign the second line. They were happy to take the money though.
In addition, Flavio never even asked if I wanted the fence stained. I did.
The guys came out two weeks later to finish the job. I went about my business until they were packing up. When I went outside to admire their work… I laughed. Only half of the old, decrepit fence had been replaced with new wood. I talked to the builders and they admitted that it looked bad and had tried to convince Flavio that it also needed to be replaced.
I demanded to speak with Flavio. He was called and refused to speak with me. Fucking crazy. The guy didn’t even have the eggs to talk with me about this oversight.
I asked him to replace the entire fence. Why would I want three feet of decrepit wood?
When I gave the contract another look, I realized that it only listed five feet of fence. I admit, I should have taken a measuring tape out to make certain that the entire eight feet was replaced.
Good news– The guys who actually do the work are incredibly helpful and kind. They put up a good fence.
BUT — –
Bad on you Five Star Fence. And FIRE FLAVIO.

Came in on time and on budget. Very responsive– scheduled the work quickly. Two different properties. Low hassle dealing with Romuald. Black chain link. Very happy.

Five Star Fence gets my 5 stars on Unilocal!as well. We used Five Star last fall to replace two side fences and fabricate/​install two metal framed gates with locks. The bid process was easy and Romuald provided detailed, clear pricing for each item, so we could easily make small revisions to get the project in line with our needs and budget.
Romuald was easy and fun to work with. We were happy with the entire process and finished product. We would use Five Star Fence again on future projects.

We have used Romuald and his team several times for different projects over the years. We continue to go back to him because they listen to our needs, help plan/​create the best solution, and they invest the time and energy to visit with us several times before starting the project.
It feels good to do business with people of integrity and high quality worksmanship, Romuald is one of the few.

Romuald delivered exactly as promised. The job was done quickly and efficiently. Nothing but positive things to say here.

Replaced my wood fence. Five Star did a great job. Workmanship, scheduling and finish product is one of the best I have seen.

Five star fence did an amazing job at the best price!

I was shopping for a fence company for some time and I had several quotes, but I wanted somebody that could do a very nice horizontal redwood fence and not everybody knows how to do that. They were the cheapest from all the four quotes I received, but their service and workmanship were outstanding. It completely transformed my yard, I am so happy I did it!
I Highly recommend them and for my next fence project, I would only call Five Star Fence. You guys really deserve 5 star only!
Thank you!

Interviewed three (3) fence companies for a small gated area in Santa Monica. We went with Five Star and were very pleased. There were a couple after completion fixes to be done, but nothing major and it took only one call, listing them out and they got done.
My business is real estate property management, rehab, brokerage and investment. Over the years we’ve used hundreds of firms for a variety of jobs. Five Star would rank among the top.

I was a little hesitant to use a company with only one (poor) review on Unilocal.I am SO glad I took a chance on Five Star Fences and couldn’t be happier with our finished custom craftsman redwood gate and picket fence around our property. It was a complicated design with many details, all of which were well executed and done to perfection. We have received so many compliments and it really changed the look of our house.
I had six fencing contractors come to bid on our project. As a whole, they are a flaky frustrating bunch. I couldn’t believe how unresponsive they were, as if they were too busy for my business. I suppose it is typical contractor irritation — no returned phone calls, weeks to send bids, late or no-​shows for appts, and most disturbing, lots of questionable sales tactics and hidden costs.
The one diamond in the bunch was Romuald, the oh-​so-​French owner of Five Star. He was from day one, professional, reliable and trustworthy. He followed up when others disappeared. He offered to come back to our house several times to get the design just right before signing a contract and starting a job. He worked with us on pricing to fit our budget. I figured if he ran his business professionally, the quality and workmanship would also be top notch. They were by no means the cheapest option, but I felt they would be the best choice for the job and could work within our tight deadline.
I was so impressed with the precision of the workers. Our foreman, Armando, was fabulous! He kept the crew on task, was diplomatic when problems arose, communicated with me at every turn and handled all the complicated work himself. He is a true artist and a very nice man. He took pride in his work and it showed, taking his time to do the job right, even if it meant ordering new material or working late. I truly felt like he put the customer first and went above and beyond to keep me (a very difficult New Yorker, not to mention 9+ months pregnant) happy. A nearly impossible task.
As with any major project, there were a few bumps, but they made everything right, without any hassle. The end result is gorgeous and I would use Five Star over and over again. If you have a fencing project, save yourself the annoyance of dealing with other contractors, these are your guys!

Sorry Five Star Fences, YOU GET A ONE STAR!
I made an appointment for them to give me an estimate on my outdoor wood fence. They gave me a 3pm to 5pm window and of course at 4:45pm I called to find out where they were. They said they would call me back when they found him. Now it is 5:30pm and no one has returned my call. I called the office back and they are now closed.
I would not work with these people. Apparently they do not need the business. I am amazed since I do not think most people are spending $ 1000’s to fix gates these days. But I guess they are just so booked they don’t need my work.