Ralphs

O Palisades Ralphs, what would I do without your bathroom?!
Can’t tell you how many times I’ve driven from Redondo on Sunday morning to the farmer’s market across the street from you, all loaded up with coffee… you know the drill…
That being said, I’ve always appreciated this Ralphs for its easy-​access location.
Parking lot is mobbed on Sundays, though.
I usually don’t do much heavy shopping here, not nearly as much as when I lived nearby in SaMo… although I have been popping in & out of this Ralph’s consistently for 15 years (I should remember to check in more often, as I’m racing to the potty).
I’ve noticed that this Ralph’s has never seemed very friendly, which is strange because it’s one of the smaller locations (but well-​stocked nonetheless). And it’s in one of the prettiest sections of LA, as well as one of the priciest, so it would be fitting if the store offered more of a small-​community welcoming atmosphere.
I hope the customer service hasn’t gone downhill as mentioned in some reviews… because an upscale grocery is a joy for me, takes the drudgery out of grocery shopping.
So, listen up Ralph’s: I love the Palisades so much I keep toying with the idea of moving there.
If and when I finally do, I’ll be expecting great things from you.
For now, 3.5 stars rounded up.

A «manager» is supposed to be pleasant, helpful and friendly to the customers — right? Walt W. is none of these things. He doesn’t greet you when checking out and is usually speaking to the staff at the same time — he doesn’t smile or greet you. This man is in the wrong job — shouldn’t be dealing with the public — he’s too miserable! I’ve been displeased at his demeanor on several occasions and so has my husband. Other workers in the store should be «spoken to» but most of the workers are doing a good job. Good market — bad workers. Ralphs should go back to the rating system they had some time back where you «reviewed» whoever checked you out — something should be done about it. On the other hand, Vons has great pleasant and helpful workers.

SO HARD TO FIND PARKING here anymore as everyone in the village parks here for work, etc. I have to come at off hours as Mon-​Fri 10am-​7pm I just keep circling the lot. Sometimes I give up and go shopping at Gelsons where they have an attendant marking tires. I have told the manager several times and she said there is nothing they can do and it would cost 50 grand a year to hire security. When I told her she just had to hire someone once a month to mark tires she said, «Oh, yeah that might be an option but it’s not up to me» Well who is it up to – YOU ARE THE MANAGER! She wouldn’t even call corporate — she told me to! Wish I got her name as corporate would like to hear how unhelpful she was.

I bought a Visa gift card as a gift here at Ralphs, but when my nephew tried to register it he was told it was not properly activated.
After calling the customer service number for the Visa card, I have to send in a bunch of information on the purchase to be activated. This activation process takes 7 – 10 business days.
So it means that during purchase the cashier may have made an error.
Do not buy Visa gift cards here!
Update — I called the number on the receipt for Ralph’s customer service — 18 665 448 062.
I had to send a picture (via email) of the receipt to confirm I am the purchaser and it was activated electronically in minutes.
I have changed the Unilocal rating from 2 stars to 4 stars.

What did you guys do to my salsalito sandwich !! You cheap!!! «oh everyone loves this sandwich !!! Let’s screw it up with some cheap bread»

I come here several times a week. It’s a very clean store, and the employees are quite helpful. It’s not that they have exceptionally high-​end products in comparison to other Ralphs locations. However, it’s a nice, well-​stocked and staffed store.

***This Ralphs is in Pacific Palisades so it is not that easy to get to and is really only for nearby residents, but it is a very impressive grocery store; their produce section was very clean and featured delicious looking fruits and vegetables and their meat counter showcased US Prime beef at reasonable prices***
This Ralphs has its own free parking lot.

This ralphs is really neat and tidy!
decently stocked and a large precooked food section!
there is even a sushi station that makes the best rolls (out of all the ralphs ive been to) and its a great place to grab a quick bite to eat if youre in the area!
all the workers are also really friendly and attentive!
there is a parking lot out in front for customers!

All the times I’ve come here, I always get the best service. Especially the deli area. Staff is helpful and always offering samples. My local grocery store when I’m working in Palisades.

I’m here practically every day so I feel like almost every employee and me are like THIS (think fingers crossed) except for the people in the deli dept. NOT including the sushi guy-he’s awesome, I can ask for special orders and get them the next day. I’m talking about these deli ladies that during lunch rush hour think they can boss people around and play favorites. Just cause I dress fancy and look white don’t mean I don’t understand spanish and come from east LA, ok?
They’ve never personally insulted me, but when I see the men that work at the car wash next door, the ones from the hardware store, or the ones working in the neighborhood get special treatment (in Spanish, which I can understand!) & all I get is a «what else you want lady» in an irritated and annoyed tone, you better believe I’m gonna have a problem!
Lucy, the self-​checkout lady, is awesome!

Ralph’s (mine is in Palm Springs at Sunrise and Ramon) has been a good store for a long time, but now they are beginning to try to fool their customers with strange in house pricing schemes. Especially in the Bakery section, Today, (January 16, 2013) one can find a sign that offers soft sugar cookies, frosted, at 2 for $ 7.00. Directly next, and on the same table and the same area there are soft sugar cookies NOT frosted that would seem to be offered at the same price. Nope, they are $ 4.79 a box. Buy two (fooled you) and it will cost you an extra $ 2.58. One has to read the «2 for» signs carefully because in very small print it will describe which product is offered, the description is not in complete sentences, it is written in abbreviations.
In the Dairy section one can usually find marked down donuts and other pastries. But Entemans is «salted into» that batch and their price is 4 times that of the mark downs. No sign for the Entemans. just a $ 3.00 or less sign for the mark downs.
It seems like Ralphs is not proud of its products so it has to try to fool its public into buying something and then (if Ralphs is lucky) not find the mistake until they get home, and then not take the time to return.
C’mon Ralphs, be hmest with your buyers.

This location has been my main supermarket for over 20 years, but it just keeps going downhill in terms of how much they care about their customers.
For many, many years it was open 24 hours. This provided an important service to this community, and it couldn’t have cost much, if anything, to stay open since the store is staffed 24 hours anyway (shopping late would mean you had to step around the pallets being loaded on to shelves, and find someone to check you out when you were ready — which was all fine).
Well, about 4 years ago, the store started closing at 2 am. Then recently, they started closing at midnight. Even if they didn’t make a profit in the night hours, it certainly couldn’t have cost much — perhaps the hourly wage of one security guard, at most… Apparently, though, that’s more than the corporate Ralphs/​Kroger machine values the service it provides to my community!
I try to avoid shopping there now.

I was a regular satisfied customer at Ralphs in Pacific Palisades for the past 11+ years, however due to recent changes to their price labeling I will no longer shop at any Ralphs. Their pricing strategy appears to be designed by a used car lot, list an artificially low price and then sell the product at a much higher price to unsuspecting consumers. Each item has 3 prices (i) regular price, (ii) club price and (iii) discount price for buying 10 items. The discounted price is prominently featured for purchasing 10 products but who buys 10 of an item at Ralphs??? How can anyone remember the correct price when rung up at the counter after seeing 300 prices for the 100 items purchased???
Here’s why I won’t shop at Ralphs anymore:
1. Price labeling is deceptive: lures buyers in with the prominent labeling of 10 item discount, but few shoppers will notice they are charged 30% higher price at the cash register when they only purchased one item
2. Price labeling makes it confusing to comparison shop: Pick salad dressing where there may be 5 brands and 2 sizes of each brand. Ralphs now has 30 prices for these options all listed on the shelves. I could spend 5 minutes trying to figure out the best option on one item.
3. Prices are not inflated: Now if you want to get a price on a product competitive with other grocery stores you need to purchase 10 of the item. I bought a 6 pack of beer thinking the price was $ 8.99 for the six pack (this was actually the price if I bought a case of the beer). I got to the register and was told that the actual price for just one six pack of the beer was $ 14.99.
Until they fix their deceptive and confusing price labeling I’ll be at another grocery store.

Until last evening, pro-​jobs-​for-​people-​me, balked at self-​check out kiosks in retail establishments. Not anymore.
This is the story.
Rolled in around 5:58 PM to pick up some non-​perishables prior to my final appointment. Know the layout here well but navigation was impaired due to mega restocking.
Within twelve minutes, I landed at the15-​items-​or-​less-​express lane where the cashier handed me one of those last-​customer-​served placards; told me to place it at the end of my order. Not sure if a please or thank you accompanied the request.
As soon as I placed it, my cashier said, «NO, not like that! You have to ANGLE it or the next customer won’t SEE it.» He reached to the end of my 13-​item order to reposition the sign.
«I don’t work here. How would I know that?»
Did he really just treat me like a trainee or a naughty child? OK, patriarchal tude aside, you’re going on break, it’s the end of your shift, or you’re just tired of being micromanaged but I’m the customer here and in my line of work, the first client of the day (usually 5:30 AM) is treated the same as the last (usually 6:30 PM) no matter how cranky, I am. It’s called good business manners!
Acquiescing to get the hell out on time, I made a joke about wanting a discount. He fired back he’d take my coupons, ha, ha, ha. OK, modicum of humor; bumped this review one star.
No matter how wrong a customer is, and I wasn’t, this experience doesn’t bode well. Will I still shop here? Certainly, it’s an upscale Ralphs. BUT, you’ll find me self-​scanning my order to avoid unnecessary employee contact!

Another cheer for the sushi. The produce is always good looking. The store is small though, so sometimes you don’t get a large selection

Martha the night manager lacks co operation, customer service, friendliness and manners. When asking for two groups of flowers to be put together I was informed that she would not do it. When I asked if I could have new elastic and paper she declined by stating that she had no idea of where the paper was located. The paper was next to her left hand, four inches away.
When another employee attempted to assist me, Martha glared at her until she went away.
Thank you Rosa for attempt at customer service. Martha, however, simply, fails.

Prices seemed a bit higher imo.
Looked like any other Ralph’s to me. I just ran in to get a 12 pack of cokes. It wasn’t packed, I was in and out in a flash.

Nice staff, reasonable prices, and not too busy. Fun themed and you can find groeries here that you can’t find elsewhere. What more could you ask for?

I had never been to a Fresh Fare Ralph’s prior to moving to Pacific Palisades. In essence it is just like a regular Ralph’s with better end cap shelves and more fancy foods.
It is very convenient as it is in the village so if I am running errands its a great place to pick up a few things. And on occasion when we are too lazy to cook we’ll hit Ralph’s for some fried chicken or rotisserie chicken.
It has a huge parking lot so you never have to worry about parking. However, beware Sunday evening is apparently everyone’s favorite time to do grocery shopping. Its nuts both in the parking lot and inside.

Went back to Ralphs and caught the filet mignon sale @ $ 7.99 a pound. OMG! This melts in your mouth. Great value, too!

come here for lunch almost everyday. I usually make a salad (just veggies with balsamic vinegar). The other days I just grab an avocado with a piece of fruit.

Sushi on the go.
Upon moving to LA, I knew nobody. On the weekends, I would ride the trails in the Santa Monica mountains and be totally starving after my rides. I’d drive through this area and stop at this Ralph’s for 2 reasons:
1) Surprisingly good sushi to go
2) Dried tropical fruit mixtures
This place is great for popping in and grabbing a sushi roll to go. They have great little patio tables out front if you don’t want to eat in your car.
By the way, people, if you are going to Will Rodgers Beach at Temescal and PCH, this is your ideal snacks stop off before you park. They’ve got great produce and plenty of other great beach items.
Don’t half step. Drop in here after a hike, drive up the coast or cycling session in the mountains.