Norris Hardware

To be fair, this review is not meant to include the entire team (all of whom I have found to be very pleasant and service-​oriented); only the manager, Dan, who was incredibly rude and disrespectful to me during a recent visit. I have been shopping at this store for 16 years even though some of their prices are higher than I could find the same items for elsewhere. I like supporting my local community businesses and, as I said, they’ve always been very helpful. I went in with a $ 3.50 can of wasp spray that I’d purchased a few months earlier because the sprayer had failed to work properly. Dan «looked up» my purchase and told me that I’d purchased it in 2010 so he couldn’t help me. I told him that I was certain that I purchased the bottle for an issue I’d had recently with a wasp nest. I even sited the items that I’d bought with it — I was that sure of when and where I’d made the purchase. He insisted that I was incorrect and suggested that I must have purchased the items elsewhere. Instead of asking me to go home and find a receipt, he made the decision to question my honestly. I have since located the receipt and will bring it by just out of principle. I won’t be shopping here anymore however. I won’t support any business who finds it appropriate to treat its customers (especially long time customers) like they don’t matter!

Norris is the best.
I’ve been going there for over 35 years and they not only have everything I’ve needed, but great technical support staff. If you are looking for which chemical to clean or remove something, Julia is the best! (sorry guys, but she’s my go to person!)
In fact, everyone who works there seems friendly, knowledgable and has helped me out of a lot of fixes I got my self into.
Prices are actually very fair! no more expensive than Home Depot.
One final note. I can’t believe any of the bad reviews as I know lots of people in the Palisades and never heard anything but praise!!!

This place is really, actually as helpful as the big stores that advertise on TV only pretend to be. There are always employees on the floor available, and they are experienced people who will give you the right advice about just about anything. they know their stock. They make keys — even the high tech electronic fob thing for my car. They have home canning supplies, gardening stuff, some pet stuff too. It’s the kind of store where you can still buy just one or 2 screws or nuts, instead of having to buy a whole package. We’re so lucky to still have ONE place like this. Let’s support it so it doesn’t ever go away!

This is an old fashioned neighborhood store, the moment you walk in, you are greeted by an employee, and helped. Prices are competitive with big box stores, and sometimes cheaper, I don’t understand how some people think this is over priced, stop shopping at the 99 cent store. I’ve been shopping here for over 20 years and never had a problem. Unlike big box stores that have employees with no knowledge and no customer service skills. This is a mom and pop store and many of the employees have been there for a long time, and know how to take care of you. So if you like a big box store like Home Depot, go there. You want good old fashioned customer service Norris hardware is the place.

Reminds me of an old fashioned neighborhood store, which means that it has high prices, questionable customer service, limited selection, a point of sale system not used since the 1990s (including a relic dot matrix printer), and a returns department that still uses paper slips. When Arthur Blank built up Home Depot, he realized it was precisely this type of store he could put out of his business, but somehow this store manages to persist in one of the priciest areas in Los Angeles.

Paying for convenience: It’s important to support this store so that folks in Pacific Palisades don’t have to get stuck in traffic driving to Home Depot to buy something simple. Recently Norris hardware had a sale on paints and I actually saved $$ over going to HD. That was a pleasant surprise!
Overall the store is kind of a cross between a hardware store and a Savon drugstore (with kitchenware and stuff for soccer Moms). I wish they’d get rid of the soccer Mom stuff and allocate that space to more hardware store stuff. That’s my only complaint.
If you like a store with lots of staff eager to help then you’ll like Norris. The people working here seem to have lots of experience with anything and everything, whether it be plumbing, painting, etc. Not your run-​of-​the mill Home Depot employees.

Reminds me of an old fashioned neighborhood store, which I guess it actually is! The employees come up to you while you are shopping to see if you need any help or have any questions… Just like folks used to when service actually mattered. Besides all the regular hardware you’d expect, they have a great selection of cleaning products and pet supplies, too. And a separate dept in the back with all kinds of cookware and kitchen items. Glad to have a store like this in the neighborhood.

in …, out … easy ! grab some Hispanic food from the truck outside! great service and fast, under 3 minutes…

These bozos sold us a piece of chain for a toilet flapper which rusted away entirely in 2 months. When asked about it they said we bought the wrong chain although we asked for a «replacement chain for the toilet» and was «helped» by someone who obviously didn’t know what he was doing. The supervisor, when told about this said, «Too bad. Buyer beware.» Don’t use these guys. They are not merely dumb, they have no concept of customer service…

Norris Hardware is a mixed bag. I have had really good experiences with some of the staff in there and other times I have felt like they are only making things more complicated and not putting any effort to help you. They are also over priced, but then again it is probably the location that influences that, if consumers are willing to pay higher prices, then they are going to sell it at a mark up.

No nail, bolt, screw, doodad, gizmo, cleaner or tool goes unturned at Norris. One of the last family owned, non– corporate hardware stores I know of, I can always count on their expertise to find EXACTLY what I am looking for. Very friendly, knowledgeable, patient, and they know exactly what tool to tell you to buy for the job.

Love this place. Having a hardware need when you live on this side of town… getting to Home Depot is a nightmare. Norris is super. Staff is well trained and they have almost everything Ive ever gone for including non-​hardware store stuff. Its pricey — of course. Captured market. And the hours open could be improved upon. But on the whole, Norris Hardware is one of the few remaining retail blessings.

Julia is amazing! She not only saved my car from a terrible milk spill (thank you Nature’s Miracle too), she helped me naturally remove my ants and solved a storage problem for me too. She is great, warm, and friendly. Everyone there is so nice and helpful, very unlike a big chain store. Thank you Julia!

Helpful, friendly, and not a big chain store. Unfortunately they don’t always have what I need in stock, but I’ll keep coming back. Anything to avoid going into a Home Depot! Thanks, Norris Hardware!

The staff is extremely helpful with finding products around the store. Although the store is quite small for the amount of products they offer, the sale associates are ready to walk you right to the product you’re looking for.
I don’t recall a time or day that I’ve walked in there and being referred to another place to get a piece or product; They also have what I need.

Nicest and most helpful employees ever! Such a nice clean place and it has more than just hardware! Great place!

Was just driving by and went here as I had some hardware needs and saw they had easy parking. I was so pleasantly surprised. There were so many people around to help (a nice change when every place is running a skeleton crew this day in age) and they were knowledgable! Creighton was very knowledgeable and took the time to walk me through bolting a shelf to a wall so it doesn’t tip over.
I highly recommend going here for your hardware needs!

I love Norris Hardware. Imagine a hardware store from 1950 designed and occassionally managed by the Three Stooges. The front portion by Sunset has the most random assortment of kitchen, outdoor, «giftware» and other, well, things that must have fallen out of a TV prop department. They should ring a bell anytime anything from that area sells. As for the paint and hardware department they are excellent. The organization may make sense to Curly but it doesn’t matter because everyone who works there knows where every single item is located, how it works and what else you need to make it work. The staff is simply outstanding. And the cashiers always have a smile. I hope it lasts another 50 years — an asset to the community and proof that if you provide good service you will foster good customers.

Wow, everyone hear really knows their stuff. They even approach you as soon as you enter the store and ask if you need help. HIGHLY appreciated for someone who knows nothing about hardware. building things. tools. I’ve been here a few times and sure, maybe the prices are the best, but if you want sound advice from people who actually know what they’re talking about, come to norris. And ask for Mike.

First time I was here I had a problem with not getting the correct change. $ 10 short! Cashier must’ve known too because when we went back to ask for it, quickly handed it over w/​o any fuss.
This time was there was no problem with our change. Different cashier, friendlier than the last one actually.
I don’t think there are any home depot near pacific palisades, so this is a very good alternative for small hardware items.