Gorman Real Estate & Property Management

My experience with property managers has been hit and miss– mostly miss: a lot of insincere, dishonest people out to make a buck by robbing students and young professionals. Gorman was a true professional. His office staff got us into exactly what we wanted in as little time as possible. Steve was honest, straightforward, and true to his word. We paid for the damage we caused and did not pay for the usual wear and tear. In addition, the entire staff was responsive to every need– even on holidays and weekend. Our home was incredibly well-​maintained – a standard he sets for his owners and renters, personally. I can not express how wonderful these people were to work with during our stay in Monterey.

I’m military, with family and animals, and only required 1.5 year lease. While their website helped, we stopped in and the excellent staff (Gail and Mary) helped us find a great house. It was at a great price and they handled any and all repairs during our rental experience. I highly recommend this company.

Coming from a less than desirable landlord situation, we were VERY pleasantly surprised with Gorman Real Estate. We found our home via Trulia and decided to rent it even though we hadn’t yet moved to the area. Gail, Merrie and Steve were very accommodating through the process and remained professional and helpful at all times. They are friendly, respectful and just overall kind people — plus military-​friendly.
We had no issues during our lease with Gorman Real Estate, aside from a broken dishwasher which they happily coordinated a replacement with the owners. After one year we decided to move into a home that was closer walking distance to restaurants and shops and tried to find another home with Gorman Real Estate but they had low inventory at the time. After the check-​out walk through, they had our security deposit the very same day which we cannot express enough how pleased we were about that (to reiterate our terrible previous landlord). Thank you Gorman Real Estate! — Katie and Jon

I had the opportunity to live in Monterey for a year 2014 – 2015, and the folks at Gorman Real Estate made the whole process of renting as easy as it can be. Finding a place to live on the Monterey Peninsula is difficult, and after I saw a place being rented by Gorman Real Estate, I thought I’d take a look. Gayle and Merrie, whom I worked with most, are very helpful, and aware of all the units they rent. They made it very easy to go look at the options, and even though the first unit I looked at didn’t suit my needs, they suggested another location that was perfect.
I never had to call or go to the office for any maintenance or issues, but every time I did stop by, the staff was nice and welcoming. They do have on call support, which I thought was a great bonus!
I would recommend working with Gorman Real Estate if you are looking for a place to live, they certainly made a great impression on me.

I just finished a 16 month tenancy with Gorman Real Estate, and the company was the best I property manager I have ever worked with. The staff were extremely friendly, personable, and professional, and any issues that I had were resolved within 24 – 48 hours (48 being the exception). Responses were prompt and effective whether I sent requests or concerns via email or contacted the office by phone. When moving out, I was directed by the company to several talented professionals and had my carpet cleaned and my paint touched up for less than $ 200 off of my deposit. I highly recommend Gorman Real Estate if you’re looking to rent a place from an outstanding company staffed by great people.

We rented a house through Gorman Real Estate for the past four years. This is one of the most professional companies I have ever encountered– period. Mr Gorman, Merrie and Gail have been a pleasure to deal with during this time. This agency is very pro-​renter, a rarity in my opinion. They responded promptly and fairly to those unexpected situations we all encounter from time to time. Mr Gorman’s agency takes great care with maintaining their properties. I could go on and on regarding the positive aspects of this agency. If you are a responsible renter who wants a decent property managed by an agency with integrity and who will be your advocate– Gorman Real Estate is the best! I wish all businesses operated with the same level of professionalism as Gorman Real Estate!

In my many years of renting on both coasts and in major cities and small towns alike, I haven’t met many property companies that have dealt more fairly and openly with me. Whenever I have needs they are quickly addressed, and the staff is always friendly and glad to see us. My house has been serviced by competent repairmen and plumbers and everything has been working well. I have recommended them to my friends and coworkers and will continue to do so.

I am so thankful that I found Gorman Real Estate. Gayle and Mary are so kind and helpful. Every time I have a concern my calls are quickly returned and problems are serviced immediately. I have spoken with Mr. Gorman in person a number of times, he personally came for the annual rental home inspection. He is easy going and an upstanding member of our community. I have been renting for fifteen years all across the country and this has been the best experience so far. I will continue to rent from them, would rent from them again and refer Gorman Real Estate to friends and family.

Not recommended, at all.
If you make the mistake of renting from this business NEVER let their repairmen in your home without verifying their licensing. Gorman Real Estate regularly sent individuals to do repairs who were unlicensed to perform the scope of work. The results were disastrous and my wife and I ended up paying for their costly incompetence.
There was no recourse, aside from legal action, as the Gorman Real Estate office aggressively denied their liability and subsequently served an eviction notice. Fortunately, California Civil Code defines that as «retaliatory eviction» and levies a fine. Thanks for the dough!
Know your rights! Gorman Real Estate conducts their business hoping that you don’t.
Or better yet, avoid this company at all costs.

After a little over a year, I am on my way out of this city. It’s been a very stressful time for me living here, however none of this stress came from this place at all. Gorman and his team are extremely kind. Every time I walked into the office each month, his staff made me more than welcome.
My place itself was nothing over-​the-​top, but it was convenient and fairly priced. I cannot complain at all and if I ever had to move back here again, this would be the first place I would stop.
Thank you!

I am really sorry to see that Mr. Gorman was misinformed. The place I asked about welcomed a small pet (I do have small pet with good recommendations.)
The agent I spoke with said «no problem» regarding the pet as it was advertized in the ad. However, the determining factor for me, was the poor customer service offered at the agency.
The only thing I was trying to achieve is to pick the keys to the apartment to see it. Picking the keys would have taken me two minutes at the agency. I offered to come at noon, the agent said «that is our lunch time» nothing like «we would have welcomed you but it is our lunch time.» I offered to come at 11. 45, she replied «I said that is our lunch time.» I simply said «thank you» and she answered «Yeah».
Would anyone like to do business with someone, who offered such customer service? I don’t think so.
As to my experience, (which I believe was not the issue here, but since Mr. Gorman brought it up) I rented houses in many states and overseas, since I was a diplomat for a while. Usually, I receive a «thank you note» from my landlord, because I do take care of the property. Recently, I bought a house. Finally, as a customer I can tell when I am treated well and when I am not.

My family recently rented a beautiful home here in Pacific Grove with the help of Gorman Real Estate. Granted, we found the home ourselves online and called them to view the property. We decided the day we viewed the property that we would put in an application. We viewed the property on Tuesday, put the application in on Wednesday, received an approval call on Thursday and signed a lease on Friday to start moving in on Monday. (Not sure why one reviewer said it took 2 weeks — ours took 24 hours). They were able to get cleaners out THAT FAST and Merrie and Gayle in the office have been professional, fun, friendly and a bunch of laughs! They made the process very easy. We did run into Mr. Gorman at the property because the cleaning crew alerted him to a potential problem and he went out himself to inspect. He was neither rude or dismissive as I’ve read in another review. He was friendly, took time to get to know our family a little, talk about the property, was up front with the repair needing to be made on the home, discussed the few walk through items we found which, by the way, were already on his list — he found a few things we had missed. I found this team to be very caring about customers, on top of things, helpful, courteous and thorough. I gave 4 stars because I am waiting on all our walk-​through items to be completed as promised before I give 5 stars. We have lived in our home 2 weeks now. This is taking a little time because the homeowners are in the military and out of state and they have to approve bids for repairs which is not the fault of the property managers. I own a home in Texas that is being managed by a property manager and I realize this is how it goes. Great team and my family is glad to be a part of the Gorman Real Estate Family.

This place seems legit at first. His staff is very nice but they are totally powerless and are at the mercy of Mr. Gorman.
I needed a place very quickly since I was starting a new job in a new place and was shelling out a ton of cash staying at a hotel for 2 weeks. The ladies at the front desk were good, they answered all my questions, followed up with me, but the time to actually get your application evaluated by Steve was unacceptable.
I was very quick with my application and have great credit, yet, it took over 2 weeks to hear back from Gorman Real Estate (at that point I had given up).
You do not get his real phone number when you call this place — only the front desk. He won’t speak to you unless HE wants to. I also felt as if the layout of his office puts himself at a distance to his clients. His desk is tucked away behind the front desk in an area where you really wouldn’t stroll as a client. I even saw Steve pop out of his office looked right at me and declined to even say hello.
Throughout my whole dealing with Gorman Real Estate, I did not get to speak to Steve once. There’s something wrong with that when he’s the sole agent here.

I have worked with Steve and his wonderful staff, Merrie and Gayle, when renting my home on two different occasions. I was originally given Steve’s name by a good friend in the real estate business who insisted that there was no one on the Monterey Peninsula in property management with more integrity or professionalism that Steve and I have found that to be the case. What I most admire is his even handedness. He treats both property owners and tenants with respect. I have frequently given his name to people who are either interested in having their property managed or looking for a place to rent because he is simply the best. I greatly appreciate his style of property management. When he toured my home he pointed out ways to make the property more appealing to potential renters. They were easy fixes that I am glad I made. He quickly found excellent tenants. The weekend before they moved in, however, a power surge ran through the house destroying wiring and appliances. At that point I had already moved out of state. Thankfully his wonderful staff quickly hired and oversaw the work that needed to be done to make the home ready for my tenants. He and his staff, Merrie and Gayle, have been completely professional in all their dealings with me. I urge anyone who has property to manage or seeks a place to rent to use Steve Gorman. You will not regret it.