Ace Hardware

I must say that the staff I met were very nice and helpful as much as they could but seemed to be very limited by their owners/​management.
Unfortunately, I will never be back because of the way they handled a return that I wanted to make on an $ 8 tool. It did not fit on the project I was working on and I took it back to them within hours to ask for the smaller size. Because I had taken the tag off, they couldn’t refund or even exchange. I have to warn all my friends now, which is a shame because big corporate giant hardware stores don’t do this. When they change that policy, I would probably go back because I would prefer to support local businesses.

Robert was very helpful and very nice made my shopping easier. I hope this is the Ace by bagel Bakery and In shape Trader Joe area. Thank again

I went in to purchase some potting soil for my mom. After heaving the bag onto my shoulder I went to check out as usual. However, as I approached the open cash register station, the employee throws the closed sign on the counter, walks away about 5 feet and starts drinking coffee. All the while I continue to stand here with this bag of soil on my shoulder. Finally she walks her lazy a** to the other register to begin the transaction. When I go over there and set the item on the counter, she ignores me and talks to her coworker for a few seconds about his coffee. She said mabey two words to me the whole time with a terrible attitude you could hear in her voice. It wasn’t just bad customer service, it was like I didn’t even exist in the store at all. It’s a good store, but when good stores hire below-​average employees, they not only hurt themselves, but also the loyalty of thier shoppers.

I had an awful customer service experience at this store today. They didn’t care to help, didn’t even pretend to try. Rude employees. Will spend my money elsewhere.

Tim is great! He took it upon himself to help make a part I needed from small round stock and only charged me $ 5! It got me back on the road with the safety of my torsion bars on my trailer while I was hauling a million dollar car from Pebble Beach. I have used this store over the past eight years and its the very best for the most obscure items. Thank you Tim!

Not thrilled with my latest transaction here. I bought an expanding hose on their recommendation because it supposedly was heavy duty with upgraded metal ends on it. It leaked after 2 months and only has a 30 day warranty. Tim agreed to take it and give me a 10% discount on a «better» hose because he says the one I bought is «garbage». The «better» hose is only $ 4 more than the «garbage» hose they recommended last time so I wish I would have bought it in the first place! I think they could have done better than 10%. We’ve been shopping here for years.

Tim has provided the best customer service. He is always friendly and knowledgeable. His son follows in his footsteps. Without the pleasant help I always receive, I’d probably shop elsewhere.
Thanks Tim!!!

This store has always been helpful to me. I would definitely recommend shopping here. Never to busy and very convenient parking.

love. this. store. Who can resist a hardware store? Time for another sojourn! It’s fun getting lost in the isles.

Terrific service from guys who really know DIY. So much better than Home Depot!

This Ace isn’t the worst hardware store I’ve had the displeasure of dealing with but they are far from the best. I shouldn’t have to talk to three employees before someone is able to answer a simple question. Remember, this is a hardware store. Basic knowledge of hardware should be a requirement to work here. Unfortunately, my experience here seem to be typical of most hardware stores these days. The majority of employees that I’ve interacted with had little to no knowledge of the product they sell. When I finally get lucky enough to find someone who does, he or she appears too busy (overwhelmed?) to listen to my entire question before attempting to help and I then have to repeat myself several times. I recommend the Ace down the hill in downtown PG. They’re smaller but in general much more knowledgable and helpful.

I’m upping my review here because it seems to have improved very noticeably since I wrote the last one. Clerks are more friendly and helpful and very present on the 3 – 4 times I’ve been in. Keep up the good work and customer service and thanks for taking these Unilocal reviews seriously.

Employees in this neighborhood hardware store are helpful and friendly. I don’t know much about house repairs, but can always ask the employees for advice and the parts needed for a small repair. They are patient and ready to help all the time. The shopping experience here is much better than in those big box stores.

I’ve always had a wonderful experience at this ACE locations. All the employees are incredibly informed, knowledgable and customer service savvy. I actually look forward running errand here, because I walk in with confidence and remain comfortable from the beginning to end. I always leave with what I went it for, and possibly even something I didn’t know I needed.
Honest business, professionally run with a Pacific Grove personal touch. Always enjoy being a customer here.

Foresthill Ace is kind of like groundhog day. Not much changes here. I’ve popped in on and off for several years, but was left feeling lackluster. The people don’t seem to care too much about their customers. Many of the same selections are marked up compared to PG Hardware, another ACE affiliate. And although I browse hoping for an earnest bargain through the remainders outside on the tables, it’s like nothing changes there too. Same stuff every time. Anyway, save your money and go to PG Hardware instead.

I admit the service can sometimes be lackluster and the line can be long. But yesterday I went in to have some keys made. One of my keys is for a really old lock and other places have not been able to find the right kind of key to make it with. It took 2 people to find the right one, but they were bound and determined. And when I got home it worked perfectly! Thanks helpful hardware man (and woman.)

The store falls surprisingly flat in customer service. Comparing this to the PG Ace further down Forest isn’t fair to the latter. While I’ve found the parts I’m looking for, and there’s no apparent price difference between the two stores, I don’t feel like this store is a community store but more of a business venture for someone.

Forest Hill Ace Hardware has an average selection of what you need for your home. You should look for Nestor if he’s on duty (you can tell by looking at him that he’s Greek;And he looks like Richard Gere.)Look for Donald too. All together, Forest Hill Ace Hardware is a great place to find what you need for your home.

I adore this old school Ace Hardware shop tucked away in the little shopping enter off Forest and David. My car alarm battery needed to be replaced and they were kind enough to open the sucker up with a mini screwdriver and took good care of me.

Larger Ace Hardware with standard merchandise. Staff is not that friendly and not that knowledgable. For the prices and service, you are better off going to Home Depot in Seaside. How many times have you heard that? They do have a large bargain tool selection.