FedEx Ship Center

They’re overpriced and incompetent. The employee who packed my box had to go through two boxes to pack my items correctly. Not only that, the employee needed assistance in packing my box. This whole process took over ten minutes and usually takes me about 3. I definitely will not be returning here.

I love FedEx !!! Why may you ask?
Their Employees are very Helpful, Knowledgeable and Hard working!!!
Their Tracking System and there numerous scans keep track of Packages in their system!
They have state of the Art Surveillance Systems in their facilities!
They track all their vehicles with Gps !!
And they have never lost my packages! Unlike UPS!!!
Fed Ex is a Baller On A Budget Approved Service!!!

I AM FURIOUS! TWICE already have these lying sacks of **** drivers lie and say NOONE WAS HOME to deliver my package! I WAS HOME BOTH TIMES! The audacity these drivers have to straight up LIE and not drop a package off is unacceptable. Even calling customer service doesn’t help. They’re all dumb asses too. I tried speaking to a manager today and all I got was this rude annoying lady telling me that the manager won’t be there till after six. So I just hung up on her. Every time they weren’t able to deliver my package they didn’t even bother to leave a DOOR TAG let alone come to my actual apartment door. I hate FED EX with a passion.

just drove here for nothing like a moron. says its open til 6:30, i arrived at 6:06 and it was dark (on a thursday). thanks a lot.

Terrible customer service. Oh the box is heavy but you can’t help me load it in seeing that the box is bigger than I am?

Bad customer service, some reps don’t even know when they close. I’ve had multiple deliveries not delivered to my address, tracking says business was closed or nobody was home & a door tag was left. Nothing was never left at door nor did a FedEx truck even come down my street. I stayed home 2 days in a row waiting for a important package! You’d think they’d have GPS in the truck or of lost would’ve called…

As I was completely disappointed with the customer service agent I spoke with over the phone, Naji was my delivery man and he was excellent! Very professional and courteous! Thanks again!

I just want to say I am beyond disappointed with the drivers from this location. I track ALL my packages regularly so that I can be sure to make arrangements to be home or what not for delivery. I had a package scheduled to be delivered on a Monday morning by 10:30am and of course I’ll be at work. So I use the online «customize delivery» options to instruct the driver to leave the package under the mat since the option was given and nothing noted said they needed a signature.
Monday rolls around, I’m at work and track the package and what do you know «delivery exception» message pops up. I contact fedex live chat and apparently they don’t see the delivery instruction on their end. Which is bull since I always screenshot confirmations of everything. But Mmkay, they’ll attempt again Tuesday morning by 10:30am which works since I’ll be home and need the package by 12pm. Tuesday morning rolls around I put the door tag on the door from the previous day SIGNED since it had suddenly been circled that it now needs a signature. I leave the door tag on the door just in case I’m in the bathroom when they decide to come even though I AM HOME.
Track package by 9am it tells me it’s on the truck for delivery. By 11am I’m concerned because it’s past estimated time and I have an important appointment at 12pm that I NEED the package for. I re-​track the package and again «DELIVERY EXEPTION» message again! «CUSTOMER or BUSINESS CLOSED OR NOT HOME» at 9:40am. At this point I am furious because not ONLY am I home, the DOOR TAG from Monday was on the door signed as instructed just so there is no excuse for them to not leave it. FIRST OF ALL, IF THE DRIVER HAD ACTUALLY CAME BY, WHERE IS THE NEW DOORTAG PROVING THE ATTEMPT? SECONDLY WHY WOULDNT HE HAVE SEEN THE SIGNED DOORTAG THATS STUCK SMACK DAB ON THE DOOR WITH MY SIGNATURE FOR HIM TO LEAVE THE PACKAGE? THIRD, DID HE KNOCK ON THE DOOR WITH A COTTON BALL? I AM HOME AND MOST CERTAINLY WOULD’VE HEARD THE DOOR AND/​OR DOORBELL. I contact fedex via the number given for that location though it turned out to be a corporate fedex number instead of location number. They said they would contact the driver to see what could of happened and that they would call back within 2 hours to see if he could reattempt again. What?! I don’t have that kind of time. The lady tells me well it looks like the package will be back at the Pacheco location at 11:30 and that I could pick it up there.
At this point I am pissed and even more I’m even more upset that the driver would LIE and say he attempted delivery! Where the H E DOUBLE HOCKEY STICKS did he attempt?! Not my house! The nerve of him! I was home all morning in dead silence so that I could hear the door plus left the signed door tag on the door from Monday. There was simply no excuse for him not to leave it if he had in fact «attempted» to deliver.
I arrive at the Pacheco location, pick up my package and requested to talk to the manager because I most definetly wanted to file a complaint against whoever the driver was for my location. The manager came out and he did apologize and seem like he sort of cared. Asked for my address and said he would look into it. That is all.

Disgusting customer service. Serious firings need to occur.
They tried to deliver a package on a Saturday, but I missed it. Fine. I work nights and got off work 6am Mon morning. Tried to go online to have them hold my package on site so I could pick it up in person (like the door tag said I could), but the option was grayed out for some reason. Had to wait around for a couple hours for the place to open.
All their trucks are on the road before the store even opens, I’m pretty sure I saw my package drive off in one of the trucks that passed by as I waited for the doors to open. Doors open, and sure enough, package is on the road. Lady at the front desk does nothing but tell me «no» to every option I ask for. Won’t let me pick a set time for delivery, tells me I have to go online to hold the package at the store (even though I told her repeatedly that option was grayed out online for some reason). Was ready to start banging my head against the wall.
Door tag says you can hold packages online, this turned out to be false. Door tag also says hours of operation go until 6:30pm, but she told me the trucks are done around 3:30pm. Very nice guys…
After pleading with her to tell me what she CAN do for me, instead of shooting everything down, she talks to her manager and says «we’ll try to be there at the time you requested.» You’ll TRY??? Not very reassuring, considering you already dropped the ball twice based on false information posted on the door tag.
Sadly, I can only shake my head at this embarrassingly bad customer service. Steer clear of FedEx, as they are completely unwilling to work with their customers.
And in case you’re wondering, no, the truck never came by at the time they said they’d TRY to have it be there. Can’t believe these people have jobs…

After paying $ 20 to have a package delivered in 2 days, I get a note on my door that my package was not left for security reasons.
Really.
I get it, I’m working and not home to receive packages during a weekday, but it could have been left (if my top floor apartment in a gated and monitored complex wasn’t deemed secure enough) with the front office, like all the other packages that aren’t delivered to the actual apartment door?
I was informed when I called to request they attempt delivery again that there would be an additional $ 20 charge to deliver it on a Saturday, or, for free, I could eliminate some of their workload and go pick up the package myself from their local distribution center.
I get that there are variables in package delivery, but it’s a slap in the face to be told to spend even more money for a service that failed to deliver as promised, or do the job oneself. Just lame.
When I DID go to the center to pick up my package, there appeared to be only one employee working (poor thing) and a line of ten irritated customers waiting for their failed deliveries. I felt bad for the employee.

I never had a unpleasant experience at this location. The staff are friendly and always helpful. Although I only come here to pick up packages.
Great location and clean! Would choose this location rather than actual Fedex copy stores

Ordered a bathroom vanity from LA and paid a pretty penny to have Fed Ex ship it to us before Christmas.
First one arrived with the box badly damaged. Opened it up and found the marble counter top shattered and the vanity demolished. It had obviously been dropped from a significant height to do that kind of damage.
Our shipper immediately shipped another vanity, ensuring that they added extra padding to keep the vanity safe. We watched the fed ex delivery driver push the vanity to the edge of her truck, then drop it the 4 feet to the street below. We opened the box on her dolly at the back of the truck, and as expected, this vanity was broken as well. We refused delivery.
Their entire purpose is to deliver packages. If you can’t do your one job right fed ex, maybe it’s time to get out of the shipping business.

Someone overnighted me a package to arrive by noon. They delivered it to the wrong house. When we reported this they just told me to pick it up at 6 at their center. Then the truck wasn’t even there at 6 so I had to wait even longer. I wasted so much of my day because of their errors and they did nothing to remedy this or repay me for my time, gas, etc. What a pain in the a**! Seriously avoid fed ex at all costs. They have delivered to the wrong house on multiple occasions for me.

This is a very nice and clean location. The staff is helpful and knowledgeable.
There were 7 customers here today and staff worked efficiently to get us all done!
They are open till 7:15pm during weekdays which is nice.

They must use paper maps because they could not find my apartment when UPS could. They told me that I provided an incorrect address. Maybe I should have provided them with my coordinates. Now my shipment is delayed (first world problems, am I right?). But paying extra for Express Shipping seems pointless when the shipping company gets lost on their routes and can’t deliver on time.

The worth shipping ever!
We had to send painting to UK 1 month ago for the exhibition and we paid 200 $ to be on time in the gallery! still they did‘nt delivery them!
The costumer services are so rude and they do not accept any responsibility!
We called every day and all days they said OK you are set! they do not know where the package is and they just said we are responsible to deliver to that country! they even do‘nt know any contact information of the place the package is!
They are really rude! and they shout and they even do not listen what we asked for! We were so nice to them! and we said OK we will pay more! just let us know what should we do! But no answer! We even made FedEx account to pay more!
Never send anything with FedEx they will defiantly loose it !

It’s happened to most of us. We remotely order an item and soon the FedEx (or UPS) delivery comes and nobody is home. And of course a signature is required. The worst thing that has ever happened was several years ago when I ordered something from Canada and soon after left town for a few weeks. FedEx sent it back to the Great White North and it literally took weeks to get it out of brokerage at the Border.
This is where I go from my Pleasant Hill Home and when I don’t want the same thing to happen again. The after work hours are convenient and the folks here are helpful in efficiently getting me in and out. And that’s all I can ask when I didn’t really want to make this trip in the first place.

I hate FedEx, for so many reasons. I do wish we could give negative stars.
A few years ago we had a package sent to us that ended up on the wrong route, instead of being on the truck that delivers to Antioch it was on the truck that delivers to Benicia.
Seems simple to fix right?
NO not easy at all, every day I would check the tracking and it would show the package was «out for delivery».
I kept calling FedEx to have the package transferred to the Antioch route,
I kept getting the same response. «We can’t change the route it is on if it is out for delivery»
I talked to the operators at the 800 number, the supervisors, and the package center where the trucks are loaded; it was like talking to a brick wall, after over a month the package was finally transferred to the Antioch route.
The idiots put it on the home delivery truck instead of the business delivery, what the hell is the difference?
The «residential delivery» route driver didn’t get to our office until 5:30; our office closes at 5:00
Wonderful, our package ended up on a truck in Antioch for a week before I could finally get delivery.
Total was 43 days for my package to come from Mexico to California, I could have walked down there and back in that time.
This is not the first or last time that my packages have been on the wrong truck, the people at FedEx are never much help,
I actually avoid ordering anything from a vendor unless they will ship UPS or USPS.
Our company uses a recycling service for our used lamps, the boxes have a prepaid shipping label, we HAVE TO call FedEx for pickup, not given a choice on this corporate mandated program, it often takes several days to get a package picked up, even though FedEx delivers to our office a couple of times a day.
Great, we end up with big boxes sitting in the front office in the way for a few days.
Most for the time when we have an outgoing package I use UPS, when George comes by the office he takes whatever is there, no need to call for pickup, no special arrangements, no hassle
If it’s a big amount or I need to get away from the office for a little bit, I will take the packages to the UPS store in the Delta Fair center, usually quick in and out

FedEx wouldn’t leave a package on our doorstep. We live in a complex and although everything, except for produce, seems to be left alone, I understand their policy.
Luckily, they are open until 7:15 pm during the week so I could convince my honey to drive me over after work to pick up my package on our way to dinner. This location is easy to find, just off Contra Costa Blvd, and there is plenty of parking.
I wonder if I was helped by the same person who helped Ivy R because this woman was wonderful. She was way nicer than necessary, got my package quickly and seemed really eager to make my experience a good one. She either really, really likes working there and helping people or she is a really, really good actress.
I was in and out in less than five minutes. Did I mention they are open from 8:00 am until 7:15 pm during the week?! They are also open on Saturdays from 9:00 am — 5:00 pm. Not open on Sundays.

The prices for FedEx are really high. I am though more comfortable shipping with them.
I bought a gift for someone this year off their
Wish List. Turns out that the gift wasn’t for them it was for someone else they knew and they didn’t even want it. So I had this thing that I didn’t even take out of the box and had to ship back. The company gave me this letter number combination to write on the box and to ship back. I would get the return less shipping.
Well I go down to FedEx and they tell me that I have to pay to return it too. So I not only had to pay shipping to get the piece of crap but I have to pay to return it. The woman who works at this FedEx is awesome and I loved working with her. She told me that companies do this to people all the time and that its really sad how they take advantage of customers that way. So, I paid the $ 15.62 to ship it back. I will be writing
and a review on this company. Wholesale Point Inc. out of Illinois. Don’t buy anything from them. You’ll take it right up the tail pipe if you do.
FedEx is great. And if it wasn’t for the lady that works there I probably would have been really pissed off. Again she is awesome!