Warehouse Discount Center

Visited this Warehouse Discount Center store with my wife looking to purchase a new refrigerator and washer dryer for our new home. We wanted to look at those higher priced and quality brands that you can’t find at the other local big chain stores. We walked in and spent about 15 minutes looking around. We had several questions on different items and looked around for any sales representative to assist us. There were at least 5 on the sales floor with only one what looked like to be completing a sale and the others were either sitting at a desk, counter or walking around on their cell phones. I made eye contact with a few and even waived for their attention but not one person came up to us offering their services or to answer questions. We walked out very disappointed with this store and staff. If you are interested in having any kind of service don’t waste your time here.

I will not be a customer of this establishment again, nor will I recommend it to any other person searching for a bathroom vanity. Employee «Ruby» made an error on my order. I visited the store on two occasions and spent one hour discussing with Ruby the dimensions for the bathroom vanity I needed to order. Detailed discussions took place including a discussion of the dimensions for the drawers and specifically that I was ordering a 42 inch vanity. I signed the order not noticing that she made an error ordering a 48 inch vanity which we had specifically discussed was not appropriate for the bathroom and would not fit. The vanity arrived and Warehouse Discount Center would not honor the return for the wrong size vanity. Instead they insisted on a «re-​stocking fee» of over $ 600. This is just wrong. Certainly, there was a mistake but the customer service was shockingly bad. My job was nearly complete and I was at the mercy of this retailer and their mistake. Do not shop with this establishment as there many other reputable, cost competitive, retailers to work with who will be ethical in when mistakes are made.

Went in today to get prices for a big green egg smoker. Not the friendliest customer service or helpful employees. I think I’ll take my business elsewhere.

Worst Customer Service, communication was awful and given the run around.
We ordered a Range on ²⁄₁₁ and it seriously took 3 different delivery dates before we cancelled. 2 months isn’t acceptable to wait for an appliance.
So, we went to Sear’s and purchased the same Range that was guaranteed to be delivered in 2 days. I wish we had read the reviews prior to shopping here. We have a list of other things that didn’t go as communicated.
Shop elsewhere and save the headache. It’s worth spending a little extra to know the job will get done.
4÷1÷16 — Along with all these other issues after cancelling our Range on ³⁄₂₅ we were told by Daniel we would have a refund 3 – 5 days. Well today is day 7 and no refund showing in our account. My Husband called yesterday and the girl says —
«I need to see if they processed your refund to credit your account» Um REALLY this should have been done when we originally went in on ³⁄₂₅ to cancel the Range.
Delphi — No more excuses or saying you guys want to help and fix things. Bottom line your company is horrible and you can get better service at the DMV.

The customer service while I was at the counter buying my appliances was great. I was told I could have a weekend delivery so I wouldn’t have to take off from work. The delivery experience wasn’t so great because they wouldn’t deliver for me on the weekend like they said. I had to stay on the delivery scheduling person, too as they didn’t call me back with updates as promised. But the price I paid for both items were good.

This was the worst experience ever in simply buying and installing a dishwasher. My advise is shop elsewhere. No honesty, no concern for customer care. I spent two months in getting a refund and failed to resolve damages done in my kitchen. Don’t waste your time or money or sanity.

Had a issue when making my first purchase in their plumbing department. I am please to say that Pat was 1^st class in solving my problem and while he didn’t really have to as it was partially my fault he did. They have my business going forward all due to his efforts!

Warehouse Discount Center has great appliances at competitive prices. Nice that you can see and select various brands at one location. What really sets this place apart are associates like Darren Zellner. A true professional, very knowledgeable about the products and brands available. He is helpful in his recommendations, never pushy, patient and is very personable. I know that he made my kitchen remodel so much smoother by working with me on purchase and delivery timing as well as in recommending products that blended together to make my kitchen consistent in design. His timely responses to questions and sharing of expertise was very much appreciated. I will be back for future appliance needs I am sure. I highly recommend you visit here when an appliance is needed.

WAREHOUSE DISCOUNT CENTERS PART 2;
So my identical (but for the white door which I compromised on) replacement dishwasher was supposed to be delivered to the store last Friday 8.7.15.
I called them and they stated that the item needed to be returned to G.E. as the packaging was damaged.
So another was (supposedly) ordered for delivery tomorrow 8.14.15. I got a call yesterday stating that delivery is still two weeks away and would I like another dishwasher instead of the one I purchased?
The people whom called were from a different store entirely and I actually was interested in what they had to offer.
What they had to offer were machines that they had in stock… and they were in stock for a reason… after reading online reviews the machines Warehouse Discount Centers were trying to stick me with are abject garbage.
After reading the reviews of the broken machine I purchased and having ascertained that the issue is only a broken water inlet valve (solenoid) I have decided to have G.E. fix it.
The dishwashing machine has mostly good reviews and as it is under warranty G.E. will fix it gratis.
I have wasted enough time and energy on this and just want it to be finished.
Having said that I will never ever give any more business to Warehouse Discount Centers.
If I could give zero stars I would.
They were more interested in not replacing what I purchased (as I was told I got it too cheaply LIKE THAT WAS MY FAULT) and wearing me down to accept their junk as a replacement than actually get me what I paid my hard earned cash for.
Read their reviews, you will see it is not just me, this organization is money grubbers from bottom to top.
The one thing nice I can say is that the phone operators were always nice and helpful.
STAY FAR AWAY IF YOU VALUE YOUR MONEY

AWSOME customers service and pricing!!! We purchased all of our kitchen appliances and wash/​dryer from them. They were very knowledgeable and helped us make the right choices being more of educators then pushy salespeople. The plumbing department was great they help track down the large farm sink we wanted and the motion senescing kitchen faucet. The delivery and installation team were also great. They helped make the dream kitchen a reality.

Well guess what Delphi they did send someone this morning. The worst person ever no good morning I could not understand what he was saying and when I asked what he had said he would almost yell at me. He would not let me talk. To make things worse he was here for the washer ONLY no dryer!!! And he wanted me to sign something! He had no info about what had happened before with the washer. We waited this long for this to happen again!!! It’s just unbelievable! This has been a nightmare for me and my family please just admit all the mistakes you guys are making with us and just take them back! We do not want them!

WORST PLACE EVER! Stay away from this rip off store if I could I would give them negative stars. We bought every appliance from kitchen to laundry. Every Single thing we bought has broken so far.
Our refrigerator door hinge is broken and the factory can not replace it. The garbage disposal is stuck and won’t open. Ice machine has a factory problem. Just bought a washer and dryer that the employee told is is the best around! In less than 3 months it already has problems dryer barely dries clothes and the washer has a door problem that the technician said these are known for problems. Don’t waste your time with this place they are a total rip off. You have also 15 – 30 days to return your appliance if it is not the one you like with no questions asked they will tell you other wise. Better to go to best buy across the street than to deal with these scam artists.

I’m only giving a 2 because the sales person was knowledgable. Very bad customer service. With the amount of money you spend you would think they would try a little. Every time we called the sales person was busy. He would return calls later in the day. After we paid for the appliance, the installation people never called as promised. I called the next day and they said someone would call back. They never did. Got a hold of the sales person he assured me they would call. Never did.
So we cancelled the order and they charged us a restocking fee. I will not go back again.

I’m so beyond sorry that I didn’t come to Unilocal before heading over to WDC. I went in on the recommendation of someone that buys some of their equipment for restaurants from there (and he never will again). Went in, spoke with Cesar who was clearly new, but was a nice guy. Picked out a fridge, told us we’d get free delivery and installation. Came in next day to pay for it and do the boring paperwork stuff (spoke with Daren and someone else, can’t remember the name). The next week the truck shows up (earlier than scheduled, no big deal but girlfriend had to rush home). Delivery people tell her they have instructions to drop in the garage it’s going to be $ 85 to bring into our apartment (WE DON’T EVEN HAVE A GARAGE). I (from work) call and speak to Daren who says they would have never promised anything free, especially since it was a «floor model.» After threatening to just send it back, he says they’ll bring it to the front door, and if it fits in the front door then they will bring it inside. The delivery people find out there is a door before the front door (apartment building) and refuse to do bring it up. Girlfriend calls and speaks to Daren who was beyond rude and unprofessional and he proceeds to tell her that I was being dishonest and he never said they would bring it to the front door. She also asked to speak with a manager and he claimed he was the store manager. She was forced to pay the $ 85 just to have the delivery men bring it inside the apartment, they didn’t even turn on the unit. After the fact, went in and spoke with Cesar and he confirmed his original claim of free deliver and installation. Even after that, the best they did was say the driver was wrong and we should have only been charged $ 40.
Not only were we flat out lied to, but the level of unprofessionalism and rudeness was astounding and surprising from an establishment that is based around customer service. I have told everyone I know the story, and I hope everyone that reads this will not only head my warnings, but everyone else that has reviewed as well. There is a reason they have an overall negative rating.

We came in on Halloween evening to look at appliances for our home in Simi Valley, which was still in escrow. Cesar helped us right away, and later in the process, Darrin the manager also assisted. These guys gave us terrific, practical advice based on really listening to what we wanted for our home. They probably could have up-​sold us on a few things, but they really urged us to make good choices for long-​term practical use. Cesar was especially patient with all of the questions we had, and with the changes we made to our order not once but twice. He never made it seem like any trouble. You can tell Darrin does a great job of training his staff, and I don’t think I’ve ever met anyone with as much knowledge of appliances as Darrin — and he was also very patient with all of our questions. They both seemed genuinely excited for us about our new home and our appliance purchases. Also, they made sure to adjust our prices for sales that came up before our order was finalized, without our having to ask. I highly recommend using these guys for your appliance needs.

The Warehiise discount cenyer delivered a new unit, that had another separate issue. I called them and received the usual treatment… no call back or follow up. I called the store again and got in touch with Delphi at warehouse discount center I was pleasantly suprised by the prompt response and solution i received from Delphi at WDC. Not only did she return my calls, but she also emailed me. She also went out of her way to do her own research and found a solution to my washer problem.
I wouldnt be able to see if her suggestion was going to work, since i wouldn’t be home till late. Not a problem… she even offered to assist by phone AFTER HOURS if I needed it.
For me — Delphi is the 1 shining star at WDC. So I have raised my original 1 star rating up to 2 stars simple because of her service.

The sales girl on the phone told me they had a LOT of white refrigerators with bottom freezers in the $ 1,000. range. I drive 40 minutes and they only have ONE. So, they LIED to me just to get me in the store. Once in the store the sales man was bored, lazy, and unhelpful. On to another store. Don’t bother… they don’t.

After an initial misunderstanding with Warehouse Discount Center on a recent visit to the store, WDC reached out to me to offer me an apology and GREAT customer service. I have been a LONG term client of WDC and have shopped with them for both my personal use and for business (property manager).
I appreciate the efforts that this local store has made to help me, welcome my business and to ensure that I continue to be a satisfied customer! I hope to continue a long business relationship in the future!

After speaking with Arlo and Delphi, the company issued us a refund for a portion of the amount that we paid. My husband and mother were satisfied with the outcome, and my mother went back and purchased another appliance at Warehouse Discount Center last week. Thank you Delphi for your help with this matter.

Great appliances at the best prices I’ve been able to find locally but service and installation can sometimes be an issue.