Hertz Rent A Car

This place has terrible customer service skills… came in for a luxury rental while my Lexus was in the shop and they gave me a jeep. they didn’t even try to find me what I wanted… …Ummm what part of luxury don’t u understand? They still had the nerve to charge me extra for the jeep I didn’t want in the first place… but it was better than the other car they were trying to give me… then they told me the gas tank was FULL and it isn’t…its ½ way between full and ¾ save your time and money. go to dollar or enterprise… extremely dis satisfied customer… only went here cuz State Farm told me they were contracted with them. hopefully never have to deal with these people ever again…

This is my fourth time renting from this location, and have consistently had good, professional service.

Love Hertz. I was an Enterprise customer since I started renting cars, but I gotta say Hertz totally blows them out of the water.
Price — Their lowest tier car booked online is only $ 27/​day with my AAA rate. Compare that to Enterprise, their lowest tier car is $ 55/​day.
Availability — They always seem to have cars available, even without a reservation. I’ve made reservations at Enterprise and they have been unavailable.
Timely — I’m always in and out very quickly, they don’t waste your time.

Staff is always incredible, above and beyond customer services. This is the 2^nd time we have rented from this branch, the car selection is better and the location is easy to get to. We live on the outskirts of the city but make a special trip just to come here. We rent 4 cars a year and this made our trip start and end on a very positive note.
Will absolutely recommend and rent from them again.

ABSOLUTE WORST CUSTOMER SERVICE EVER! WILL NEVER USE HERTZ IN THE FUTURE. Called the DAY BEFORE to remind Hertz to pick me up at 10:00am on 8÷16÷14 at Tony’s Auto Shop. Called AGAIN on 8÷16÷14 at 9:50am to advise I would be there in 10 mins, and there was NO PAPERWORK to be done (pre-​registered) and needed to be picked up AT 10:00AM not 10:15, not 10:30 Tony’s auto called twice, I called once and my husband called once each time all of us were told «someone would be there in 2 – 3 mins». The Hertz rep came at 10:40am! UNACCEPTABLE! on top of that, the car I was given is horrible, uncomfortable, the passenger seat sits very low and does not move up, it’s very small and there was other cars avail. on the lot and iwasn’t given the option. The rep was sarcastic, and acted as though WE were being unreasonable. I am filing the same complaint with State Farm so they know what kind of unprofessionalism this Hertz location extended to this customer. As well as posting this experience on Unilocal,FB and anyplace else I can think of so people will think twice before doing business with your Location at 1600 E. Ventura Blvd, Oxnard CA 93 036