FedEx Office Print & Ship Center

This location is tucked away next to Safeway. Every time I come here the service is friendly and nice. I never have any issues at all. My last visit the rep named Smiles was extra helpful in saving me money with coupons and cutting the box I had down. He was friendly and gregarious and my experience was pleasant here. Thank you and I’ll be back.

My box is a slight dent in it, which does not nor would not have effected it’s structural integrity.
I have shipped boxes in even worse condition with other carriers in the past.
The fedex guy wouldn’t let me ship it and insisted I purchase a new box from Fedex for $ 15. The box I was originally using was a 14×14×14, cost me about 70 cents at Wal-​Mart. The items inside were several collectible inflatable beer bottle décor items that I got for free. I was shipping them to by brother because he collects this kind of stuff. Nevertheless, They cannot get damaged in the usual sense. There was no reason for me to buy a new box to «protect» my items. I’m willing to bet they were not even worth more then $ 15.
I explained this to the fedex guy, who continued to pressure me to buy a new box. I continued to inform him of the situation. He tried to charge my Fedex account for a new box.
I finally told him I don’t need nor want a new box. He simply said ok, no problem, scanned it in, and took the item. The box was safely delivered to my brother. He wasted over 12 minutes of my time. Moral of the event: A customer should not be forced or pressured to buy a new box.
Furthermore, You guys are a shipping company — you should have better supply vendors to provide you with cheaper shipping materials. It should not cost someone $ 15 to buy a box of equal quality that could be purchased elsewhere for 70 cents.

I would like to commend the employees at this UPS store as I have been in there twice for lengthy transactions that required assistance. During both times everyone was competent, professional, very patient, and treated everyone with courtesy irregardless of how busy it became. It was very nice to see what a comfortable atmosphere this type of behavior exudes. Thank you.
P Ireland