Petland Overland Park

I asked if they could hold a dog for me for a couple of days and they said they couldn’t because they have a new «shipment» coming in. Pets are not products! They are living beings. Then when I did get my pup home and checked out by the vet there was a nice list of things that should of been taken care of before I purchased her. When I called to talk to them about this (because I spent a ton of money, like an idiot), they blew be off and said it wasn’t their problem.

I hate this place. They buy puppies and kittens from puppy/​kitten mills. They rang up my mom’s kitten as dog food, so there would be no receipt, he died within 7 months after thousands spent in vet bills. Unfortunately, this is the only place in south OP for me to get feeder rats for my snake. Buyer beware. Makes my heart sick. Please consider adopting an animal from a shelter — they have specific breeds!!! Rant over.

The store itself is a great experience because of all their live animals available to hold and touch, however the last time I was there… the staff wasn’t watching the bunnies, guinea pigs, and birds that were being held by many customers. Also no one was encouraging customers to use the anti bacterial lotion before and after for both the benefit of the animals and for customers’ health. But that’s not all… I sent two potential customers there to buy a puppy. The price was 4 times what some of the best breeders would ever charge! You want to spend over $ 2,000 for a puppy? This is a the place!!! To make things worse… a friend, just bought a puppy there… and less than a week later… the dog was diagnosed with worms… then…within two more weeks. with pneumonia. If you decide to take a risk and spend $ for an overpriced dog, then check the paperwork first… and research the breeder. They have a reputation for buying dogs from puppy mills. I don’t know if it’s true… but there’s something wrong with getting such a sick puppy. They covered the vet bills, but in my opinion… should have offered more for the inconvenience and worry… especially after spending a premium price for a dog. In the past, I have taken my dog to get his nails clipped… and they did a nice job… and have a nice assortment of pet products… but I’m quite concerned about their puppy situation.

Awful. This place is the worst. We’ve been there twice and both times the experience was awful. For starters, the atmosphere is not very nice. Its alway very crowded.
Secondly, the salesperson we dealt with was super high pressure. She kept trying to talk us into a dog we weren’t getting a good feeling with. We had to tell her no 5 times before she took back the pup. We also caught her contradicting herself (lying) when she was trying to push him on us. It made us so uncomfortable we opted not to even look at other pups.
Third and most importantly, this place is RIDICULOUSLY OVERPRICED! they try to give you a whole shpeel about all the extras that you get for the price but its really just the basics. All the dogs are at least 3k.
I’d REALLY recommend trying one of the Many Local shelters and groups. They have tons of puppies including purebreds & designer.
is a good place to start. Or if you are really set on a certain breed try Land of Paws. Its a waaay nicer/​upscale environment and the sales people are very nice. They dont have as many puppies but they do get new ones in twice a week and you can always be put on a waiting list. Best of all their dogs are less than a third of the price of Petland’s. And they include shots. We got our pup there and he is the BEST!
If you are interested in learning about puppymills, watch Earthlings on youtube. Its very eye opening.

If you believe your pet is merchandise or merely a transaction, rather than a living being or member of a family, then Petland may be the place for you. My husband and I unfortunately met a woman with two, 8-​week old Huskies that she acquired through Petland through the use of their «convenient» financing/​payment plan option that offered her 20% off of a second puppy! I would urge anyone seeking an addition to their family to explore the many shelters in our area that are overflowing with animals — puppies & pure breds alike. Shelters that wouldn’t ever allow a person that can’t afford a dog to take one home or worse TWO! Places like Petland are so infuriatingly irresponsible and I cannot fathom why anyone would want to support pet store businesses with options to purchase like theirs.

The best thing about this place is the location. We feed our older shitzu Royal Canin, a breed-​specific brand sold here and usually in stock. The store has a stronger than normal pet store smell and the air sometimes triggers allergies. Its tight and the flooring needs to be redone… perhaps an entire store remodel. We also buy crickets for various pet we have, like praying mantis, bull frogs and various other short term pets. Overall the store is nice to have, but would really struggle if a new, clean pet store opened on 151^st.

I purchased two bunnies from here, after about 5 months, I wanted to sell them and get a dog. The bunnies were more matenience than I had expected and my 4 and 2 yr oldl didn’t play with them much. They were beautiful and sweet. I asked the manager Brian if I could list them for sale in the window to get this dog and he said he could credit me toward the dog! It was way more than I was hoping for. Our bichon is a pefect dog! The kids adore him and he is beautiful and mellow tempered! They are extremely busy so you must have patience when you purchase a pet, but they work hard to please you.

Why is their sign ALWAYS missing at least 1 letter? They go from ETLAND to P TLAND to TLAND to PE LAND… it’s annoying.
We used to have fun stopping in to play with the pups and kitties until my cousin bought a $ 1200 full bred Maltese. She was absolutely adorable. Less than a year later, it died of who knows what. Very sad. It may not have been the pet shops fault but I do wonder exactly where and from whom their animals are obtained. I would never purchase any animals from this place unless it was to rescue them from their squalor.

Every time I’ve stopped in here for a dog product, I am amazed at how many people seem to be just milling around looking at the puppies… As far as I can tell, the staff does not appear to be put out by all the aimless looking and they always seem ready to help me with my product questions. I like the fact that the staff seems very honest in their answers as to whether certain products are worth the money or not — I really appreciate that.

We recently purchased a 3 month old Pomeranian from Petland. After debating back and forth on whether or not we wanted to pay the steep price, we decided we would since I was in love with this puppy. After getting our puppy home we realized he had kennel cough, since we had a wellness exam we weren’t too worried we just kept him away from our other dogs until the appointment. At our appointment we discovered that no only did our new poor puppy have kennel cough but he’d had it so long it turned into bronchitis and he also had two different intestinal parasites. All of this would have been fine, if we would have known when we purchased him but they kept it a secret and then didn’t care at all when we informed them later. We now have another dog in our home who has come down with kennel cough (hoping the other two don’t also start showing symptoms). After our visit with the vet we discovered Petland isn’t well thought of in the animal care world. Petland lead us to believe the animals are seen often by veterinarians when in fact the puppies are seen when they first come in and then when purchased. My two pound rescues were better cared for than these puppies.

If I could, I would not give this store or corporation any stars. Customer service was rude and lies about where their puppies come from. We also felt pressured to purchase the puppy, upon deciding not to purchase the puppy, the sales associate became very unpleasant towards us. Will never purchase any puppies from Petland. Worst experience ever.

I love the team at this store. The owner is great and there all time. They really care for the animals. You have to get by some quirky personalities, but once you do they have great stuff.

My wife & I got our daughters a dog in Dec last year. We began taking her every month or so to Petland for a bath & to get her nails clipped. She was 4 months old when we got her. They have a package for about $ 20 we usually would get. A couple months ago I took Angel there again & the clerk who helped said she would be considered a large breed dog & thus the package would cost $ 30. I said she had always rec’d the reg package! She is a lab/​heeler mix. I just said fine & they took her. I watched the employee give her a bath & dry her off. She brought Angel out still wet & said it was the best she could do because she wouldn’t cooperate! I was so frustrated esp after paying $ 10 more than usual! Within a couple days I e-​mailed the corporate office to complain. They replied to apologize & said they’d forward my complaint to the OP store & that the store mgr or owner would be in touch. NO ONE called or e-​mailed me. I eventually e-​mailed Cust Serv again to let them know I rec’d no response but not to bother responding since I would never shop there again. I didn’t receive a reply and haven’t shopped there since. Very frustrating none the less!