PetSmart

I took my kids to purchase their beta fish. They bought two betas with a small dual holder. The service was pretty bad. They have all these teenagers working with no service skills. We ended purchasing the fish and left without really talking to anyone. Staff playing on their cells or talking to each other rather than assisting.

Do NOT bring your dog here for grooming. Unprofessional, unkind to the animals. I took my dog here for more than 2 yrs., and was more or less happy with the grooming. They kept raising the price for grooming, and I finally got tired of it. I complained to them, that they had three chances to tell me they had increased the price by $ 5.00, before I picked my dog up – and they didn’t. When I came back for the next appointment, the person who waited on me called the manager of the salon, and the two started whispering about what was typed on the computer screen – which was turned away from me. I asked if someone had entered into the computer that I was unhappy the last time I had been in, and they said yes. I explained that no one had told me they raised the price by $ 5.00 until it was time to pay. They went ahead and groomed my dog, but when I came back to pick my dog up, they told me that he was not welcome in their salon any longer – that I should really have him «sedated» by a vet and then groomed — EXCUSE ME??? They said he had tried to bite the groomer when she shaved his «behind». Trust me, I have seen, on several occasions, how rough they are with the dogs. My dog is 14, and is now afraid to be taken to the groomers; he starts shaking violently, the minute I get inside the pet store. Thanks a LOT, Petsmart grooming department – you have terrified my dog, and made the grooming experience a nightmare. Your groomers NEVER smile, look like they ALL hate their jobs, and generally make you wish you had taken your dog ANYWHERE else…

I left my cat at the Pet Hotel for 2 weeks while I made a trip East. Two days later, I get a call saying «We can’t keep your cat, he pooped outside the box and got it all over himself.» Well, this doesn’t sound like a big problem to me, but apparently, they considered him a special needs cat; they said that they’re not allowed to clean him and he needs extra care. I didn’t have anyone who could pick him up, so they said they would transfer him to the emergency vet they have a contract with. This would cost me $ 85 for the intake, and over $ 50 per day for boarding, more expensive than my whole trip!
So later that night, I get a call from the manager complaining about my cat soiling himself. I asked how many times he had done that (since he never has done it at home). She said «I don’t know, he’s been like that since I got here.» My elderly Maine Coon, lying for at least 12 hours in his own excrement and no one is allowed to clean him up?
The following morning, I found a kind and caring local cat sitter who would pick up my cat and deliver him to a vet for boarding. I called Petsmart, and the manager said that they had used some dry shampoo on my cat, but just on his sensitive areas. They hadn’t cleaned the feces out of his fur or skin. If they were babysitting a child who had messed his diaper, would they leave him to lie in it all night and all day? Probably. This sounds a lot like animal cruelty to me, and I think all of these Petsmart Pet Hotels should be shut down, considering all of the complaints I’ve seen on the web.

This review focuses more on PetSmart’s grooming and PetsHotel operations inside the Metcalf store rather than the retail experience. I’ve always been very pleased with the level of service afforded to our 65 pound retriever by employees at this store. My only ding is the difficulty of scheduling appointments in the 1 — 3 day range. Lesson learned, book farther in advance for grooming needs.
The PetsHotel is equally accommodating. They provide great options like peanut butter stuffed Kongs, doggie day camp for socializing, and efficient accommodations for sleeping overnight. Prices are reasonable too — 29 dollars to board overnight and 28 for day camp socializing. Employees are extremely flexible and treat all dogs with respect and love.
The grooming salon provides great services including baths, cuts, trims, and other services. For a big dog like ours, we pay about 75 bucks every 8 weeks to keep her super long hair trimmed, nails grinded, with a bath and brush. It’s worth it to keep her looking and feeling good.
I’ll definitely continue to take Heidi to PetSmart for grooming and boarding. I typically buy food at another pet store because of the lower prices. When it comes to grooming and boarding, however, PetSmart is the place to go.

The groomers are wonderfully gentle with our Great Dane as she is often there getting her nails ground. They have come to know her and a few recognize her on sight and welcome her by name.

We don’t come here very often as there is a Petco near our house, but we sometimes come here when Petco is out of stuff we need, which has lately been more often.
There seems to be a slightly larger variety of stuff here than at Petco and prices are pretty similar if not cheaper on some stuff. We don’t have dogs, so we can’t comment on the grooming facility, but it’s fun to watch the dogs getting snazzed up while you’re checking out.
The cashiers here are very friendly and efficient. There doesn’t seem to be a lot of extraneous staff around to help people if they have a question.

I can’t believe I even have to give one star for what I just witnessed. Took my dog in for a nail trim and was caught off guard by a small white dog squealing in pain on a grooming table. The groomer then grabbed a matted piece of hair and yanked it off the dog, causing it to squeal again. I got her name, Miranda, and immediately went to find a manager. When I explained what I saw to Kelly, she went to investigate. Unfortunately, she came out of the grooming area full of BS explanations about why that treatment was necessary. Clearly store management has no oversight over the cruel treatment handed out by the grooming staff. Needless to say I won’t be using their «services» again.

If you go here to get dog treats or toys make sure you have a list of recalled dog treats from China to guide you through the aisles.
Here is my experience though. After seeing all the recalled treats and items from China for dogs I went to PetSmart to the aisles to check the origin of their products. I had a very hard time finding anything from the USA. PetSmart is pretty much the wal mart for pets. Almost everything is imported from China. Toys, snacks, etc. Its sickening.
Like I said, bring the latest recall list of dog treats with you just in case. Its either Mexico or China when it comes to their product line. Even soft toys are now being imported and promoted at petsmart. My biggest personal question is the lead content of their products based on their origin of manufacture.

PLEASE CLEAN YOUR FILTHY STORE. This place makes me so sad every time I come in here. How are you going to keep those dogs in those cages when there’s feces everywhere? How are you going to try to sell those dogs for $ 1500+ when they’re wrestling around in their own feces? I feel so terrible for the animals. What a sad place.

Great place for pet supplies. Little pricey compared to other places, but a lot more variety and options. Wish the toys wouldn’t break 5 minutes after getting them home, but it is what it is. Wish I could adopt all the pets in there though!

Very friendly employees!
The store seemed smaller than the one I usually go to, but I found what I needed quickly. The employees were helpful and friendly without being bothersome.
Otherwise, it’s just like every other PetSmart. :) That’s not a bad thing.

Good and timely service but staff seemed like the world was ending because they had to come to work that day.
The prices here are pretty decent. Much better than petco where the pets should not go. The grooming on our short haired dog was timely and well done. He smelled great, his nails were trimmed and his anal glands expressed. The groomers were very unhappy though. They did not help improve the service at all. The store is clean and I will be back for grooming again. I just hope the groomers don’t think the sky is falling next time I’m visiting.

I go into Petsmart periodically — usually this location — to look for dog toys, and inevitably, I’ll walk out with something else … a Shedmonster brush (which is worth its weight in gold!), Greenies chews, clippers, a harness, a fluffy dog bed that was on sale, more toys… sigh, the list goes on.
The staff have always been nice & checkout is easy. If I have my border collie with me, sometimes the checker will offer a treat and ask to pet her, giving me a chance to hunt for my wallet. I know it’s something they’re probably told to do – it’s happened to me at another location too — but it’s still a nice touch! You can’t hate life and offer to pet a dog. Even if it is just a retail gig, they have to hire kind people.
The store is clean and has a simple layout. I’ve only had experience with the shopping area of this store; I’ve never had any experience with the Banfield Pet Hospital, the PetsHotel, or the Salon. I already have other businesses I use for those services. I also get my food at a specialty store — if you think Science Diet is good for your pet, please research.

Good stock of everything. Farely expensive but good quality. I took my dog here to be bathed and get his nails trimmed and they did a great job.

My cat poops a lot so I buy litter here.

This is a worthless f***ing company. I asked them for a box to transport a rodent in, that I know they have, that they give out for free, and they refused to give one to me. No customer service, no respect. I would rather shop at walmart with no help than ever come back here again. Plus every worker I saw in there was bitchy and rude to everyone they were helping. I don’t quite understand petsmarts stand on taking care of their customers but I know if I acted like they do at my job I would be fired. Quickly. I guess that’s why they’re working for minimum wage at a petstore instead of having a real job. But this company has lost a customer for good, all over something that wouldn’t have cost them a penny to make me happy.

NO on the PetsHotel. I went there today to check it out for boarding my medium-​size dog for nine days. The woman at the «hotel» counter was totally bored and disinterested. When she did acknowledge us, she just pointed and said, «there are the rooms» and «there’s the playroom.» The advertised rate is $ 26 a day, but all that gets your dog is stuck in the cage 24 hours with three «potty breaks» during that time. You want your dog to have any playtime in a tiny room with other dogs? That’ll set you back another $ 14 a day. Your dog wants to run or get any serious exercise? Unless it’s a palm-​size dog, forget it – the «playroom» is waaaay too tiny.
Maybe a very small dog could deal with this for a day or two, but there’s no way my dog will ever stay there. And if the attitude of the desk clerk reflects the attitude of the rest of the PetsHotel employees, I wouldn’t board any animal there.

We brought Elli here for dog training classes, because we wanted her to get on the right track early on. Donna was the trainer, and she was super nice. I didn’t get to go to each session because of extra-​curricular activities I sponsor, so husband went with Elli for some. He wasn’t able to go to final session because of grad school stuff, so when Elli missed last session I saw Donna at PetSmart after that, and she volunteered to let me make up the last session if I wanted with another class group. She was incredibly nice. The problem I had was with the people attending the class sessions (which PetSmart doesn’t have a lot of control over). Elli looked like a freaking angel next to these obnoxious dogs. I had apparently been teaching Elli the same things from class just on my own when we first got her.
I think she learned less by being distracted by them and they were a bad influence. Apparently PetSmart has a guarantee that if the class doesn’t work for your dog the first time, you can bring them back for another class for free. Well there were some obedience school drop-​outs apparently. I ended up being fine with Elli’s little quirks when I saw the monsters that some people were going home to. Don’t get me wrong, I think its mostly the fault of the owner that they ARE monsters, but still…
I really do love my dog. This just made me appreciate her more. Go figure that the teacher’s dog was the teacher’s pet in class. Ha.

The dog training classes here are a no-​go. I repeat, a no-​go.
There was no socialization at the beginning — think 8 puppies sitting in a small room, staring at one another. A little puppy play would have been nice.
The instructor talked a lot, the dogs didn’t get to do a lot. When we did have time to try something on our own, the instructor let us fumble around on our own with no guidance, nothing we could do better, etc.
It really felt like our instructor was *taught to teach dogs, she didn’t learn it through her own experience.
We have since transferred to training with Dennis (
) after a great recommendation. Last night was our first class, night and day from our previous experience. If you want interactive and insightful puppy classes from a legit dog trainer, call Dennis.

The PetSmart PetHotel has been a god-​send during our move to Kansas. Our rambunctious 1 year old puppy enjoys the daycare playtimes and sleeps in his own little room with a cot. The counter at the front of the hotel looks like a real hotel counter, complete with free dog biscuits. At the end of your visit, a Report Card summarizes how he was during the stay — a nice touch.