Hawthorn Suites By Wyndham Overland Park

Filthy and the staff does not care. Wyndham should pull the franchisee’s license. Perhaps Motel 6 could pick this property up at a huge discount. If your expectations include a clean room and a breakfast area that can pass a health department inspection, DO NOT STAY HERE!

i agree with all the garbage, trash, di­sgusting and bad service that everyone is­ talking about but i like to add somethin­g more important that is making me write ­this review thanks to the email reminders­ that im getting as far as credit card of­fers, travel package offers. hell, they j­ust sent me an email telling me thank you­ for signing up for such and such but i s­igned for noting. im sure they will start­ charging my credit card. it’s stealing i­n day light. it’s like a bad dream that w­ill hunt you over and over. from day one ­on the phone with reservation i felt im t­alking to a telemarketer instead of a hot­el guest service. would you like to get a­ car rental package? would you like a tra­vel deal package? when i hang up you will­ be told how to save money on 1000s of ho­tels around the world and on and on!!! so­ i was transferred only to find out that ­some third party company wants to sign me­ up for stupid package so i hung up. now ­they are using the email that i gave them­ to book my room to send me more and more­ offers. so if you think the nasty room a­nd service will be done as soon as you le­ave think again because as soon as these ­people get a hold of your information the­y wont let go. like some group of hungry ­hyenas in desert they will hunt you. i h­ope they go out of business soon as they ­make peoples life a living hell.

Appeared nice but that assumption was ended after walking up to check in, rude and short staff here. Went through that ordeal to walk into a room with bugs, shits on the toilet and a blood stain on the bathroom door frame. This hotel is run down, outdated and in need of a professional staff that realizes it’s tagged imagine. It be better suited to be a motel 6 chain in the ghetto. The main corporation will be getting a call in the morning the management here is to ignorant to realize what a complaint is or how to properly handle it.

Perhaps my expectations based upon previous reviews boosted my first-​hand experience. I expected a ghetto with poor service. I discovered a marginal hotel with equally marginal service.
My co-​worker and I were assigned this hotel by our company. We had a plan to evacuate to another location and tell the company to pound sand. Getting in our rooms was not smooth. The route I was told to take to my exterior building was blocked by yellow tape – hopefully not a crime scene. It took multiple attempts to swipe my key but the door lock finally succumbed to persistence. My coworker was not so lucky and had to return to the lobby – always fun to do a double bag-​drag. Once inside the rooms, they passed our scrutiny; we agreed to stay. The rooms were dated but clean. The pool area and lobby/​breakfast area was actually impressive (not the food; but what do you expect?).
I discovered a friendly and helpful staff member in the lobby who directed me to the fitness area. The most impressive part of the «gym» was the mirror; dumbbells and TV were good. The 3 aerobic machines didn’t work well, if they worked at all. Some loose parts were held on with scotch tape, which is to say they fell off during my workout while I wrestled with the machines’ electronics which kept shorting out or jumping from +/​-​10 levels of resistance every minute or so. The lid on the floor weight scale was removed and left upside down on the floor. Yet, the rules sign on the wall was sandblasted stone. I could go on, but you probably stopped reading?
If you’re still with me, this hotel was an enigma to me: some features high-​end (like the gym mirror & stone signs), but overall lacking in care and upkeep.
Bottom line: okay stay if you have low expectations.

DO NOT STAY HERE! This is the worst hotel I’ve ever stayed in. The staff are all rude, not hospitable at in the least bit. The bathrooms were filthy. The shower didn’t work properly. I tried to take a shower and water kept coming out of the tub. We tried to get extra toilet paper and they refused. We couldn’t even get more bath towels. Ants in the room, a lot of ants!
I can’t believe how rude the staff is and how they don’t care how they treat they’re guest. We came all the way for Houston Texas and get treated like this? Do your self a favor and STAY AWAY FROM THIS PLACE!

This place is absolutely disgusting. So dingy and grimy and you feel like less of a person staying somewhere like here. Check in was a nightmare with Kaila (?) I show her my confirmation for one room/​one night and she tells me 3 rooms are booked under my name. I travel for business every single week and I have never had something like this happen. I explain that’s not what I booked, show her my confirmation, and she continues to tell me I’m wrong and won’t let me get a word in edgewise. Gah! Learn some customer service. Fix the problem and let’s move along.
Pull up to my room (no lobby here folks! Cringe) and there’s a jackhammer, a bulldozer and a bunch of creepy workers around and making a whole lot of noise. Strike 2.
Walk into my room and the smell of old food smacks me in the face. Notice the bathroom is a mess… Keep walking… Pizza and wine in the unmade bed. What the F*** is going on??? I feel like I’m being pranked. Call the front desk. It’s my friend Kaila again. Explain situation half way and then the phone goes dead. Call back again and she tells me I need to trek BACK OVER TO THE MAIN LOBBY. What the hell is going on?!? No one here has heard of customer service. Wyndham should be ashamed to have their name attached to this property. I sleep in a hotel 4 nights a week 42 weeks a year and I promise I will never again set foot on a Wyndham property. Done and done.

I stayed here for a week and found it to be one of the better hotels in the area. Check-​in was fast and friendly and I was given a suite. It was actually a one-​bedroom apartment, complete with a gas fireplace in the living room. The bed was comfortable and the room was clean and everything worked.
Just two complaints:
I was not impressed with the happy hour, which consisted of boxed wine and reheated frozen appetizers. Breakfast wasn’t great either, but it is nice they offer it. Also, I had to walk through clouds of cigarette smoke to get to my room, courtesy of a guest who chain-​smoked right outside her room.
Great location if you have business at JCCC. I would stay here again,

Dirty, outdated, and broken.
These three words describe the room we stayed in this weekend. The property has a ton of potential and could be great if the ownership would take care of it and have some pride. We found food, trash, and some random junk in the room. The foldout hide-​a-​bed is literally the WORST mattress I’ve ever slept on! The floor was more comfortable! Fireplace is broken too. Staff is friendly and breakfast was decent.
Owners– update this place and take pride in it. It’s a great property!
Have a nice day (and stay someplace else).

After seeing the reviews here I was skeptical. Before booking, I requested a room tour. I was pleasantly satisfied with the accommodations and welcomed the opportunity to stay for 2 nights. My suite was very warm and cozy and felt like a home away from home. The staff was courteous and friendly and housekeeping went above and beyond to assist me with my Mom. The amenities are great and the location is super convenient. I didn’t experience some of the issues that are noted by other reviewers. Perhaps that means that mgt is open to customer feedback. I’m coming back for sure.

Terrible place. Do not stay. Room is not clean and you can’t get the front desk to do anything. Has a kitchen but no skillet to cook anything and again no help from the management. Booked for 19 days but leaving after 4.

Garbage. Why Wyndam has their name on this hotel puzzles me. Because of that I doubt I’d ever stay at a Wyndam.
This place is more like a motel. The room doors face the elements. The parking lot is not well lit at night. There is limited parking. When I arrived it was at night. There was ice on the ground. There wasn’t any salt or grit sprinkled for safety.
The young girl behind the counter was very short. I overlooked it. «She’s a part of the overnight. I probably won’t interact with her again,» I thought. I was wrong.
When I got into the motel room (I’m not calling this place a hotel.) I found it to be spacious. The bathroom was very old and unkept. The towels were dingy. I was saw brown stains/​marks on them. I called the front desk and asked for more towels. The young lady at the front desk, the one I thought I wouldn’t have to deal with again said I’d have to come to the front desk to get them because she was alone. (She wasn’t alone. There was a manager there when I checked in. She had to ask him to come to the front from the back to help her with the line that was forming.) When I asked if the maid can just come at 5 AM and give them to me she said, «If it’s that important to you, I’ll bring them now.» Um, yea, clean towels are important to me.
On the desk I saw cup rings from the previous guest. On the walls near the bed there was dirt marks. Dust hung off the wall above the nightstand near the lamp.
There was a Wyndam advertisement taped and peeling from the mirror in the bathroom. The notepad on the desk looked as if liquid had been spilt on it and it air dryed. It’s obvious they don’t put money back into this property.
Now for the good part… are you ready? I found hairs in my bed. Three different types. None were mine.
My first night there was miserable can you imagine sleeping on a hairy bed? Thankfully, I got my money back for the rest of the stay. I checked out the next morning.
After a counterpart shared my stay with a local resident they said to her, «We never send clients there. I’ve heard worse. Be lucky, all she saw were hairs in the bed.»

The lodging was adequate. I had requested a King bed but upon arrival they «upgraded» us to a queen suite. Not worth it. I would have rather had a bigger bed than a large «apartment» with bare amenities, dusty surfaces, etc. Furniture needs updating (it’s dirty). One of the drawers had not been put back in properly so it had kind of just fallen into the bottom one. The pillows were nice and fluffy but given the rest of the place I questioned the cleanliness of the bed. I also found a few bugs, not sure what they were, which doesn’t mean it’s a roach ridden, bed bug infested place at all just sucks that I found some creepy crawlies. Cleaning details were overlooked and that made it feel very subpar. Doors are open to the outside. The area is safe but it still makes me uncomfortable.
Clubhouse décor is very nice but gives you a wrong perception of what to expect when you get to your room. Again, rooms are spacious but not impressive or clean or homey.
Breakfast is a nice addition to the already low price. But, the best part was how helpful the kitchen crew was. These employees weren’t sweet old grandmas busying themselves around and making sure you eat your oats. One looked a little rough around the edges, another was a big, athletic looking guy (think football, big and kind of intimidating) and they were beyond helpful and pleasant and SO polite! Even when things ran out, they filled it up quickly. I was really impressed with that service. The front desk service was lacking. When we checked in there were three guys, but the one helping us seemed to have no idea about our room and he wasn’t very personable.
The price was good. I got two nights on Priceline for $ 173. My husband wanted to stay in the OP area so I bid on Priceline, which I have done quite often and will NOT do again for just the OP area because this is what you’ll end up with. If you are going to use Priceline look for other areas as well. If vacationing, I will not stay here again. However, it’s not that bad for a quick night on a business trip if you’re ok with exterior doors.

DO NOT WASTE YOUR TIME — YOU WILL REGRET IT IF YOU STAY HERE!
It was awful from beginning to end. The first room was so bad we had to call and get a new room, and the second wasn’t much better.
Overall review of both rooms:
It wasn’t tidy nor was it in good condition.
–There was a hole in the wall.
–The ceiling in a closet was on the floor.
–The towels as well as the bed linen was dingy and dirty.
–We were afraid to walk barefoot on the floor. Probably because of the bug in the bathroom.
–The sofa bed was tiny and when we sat on one end, the other end shot up in the air.
–The phone didn’t work.
–There was a very large, very red, very disturbing stain on the shower curtain.
–When I booked the room, it listed it as a queen size bed. It was clearly a full size bed.
Customer service:
–Very Poor
–One of the front desk attendants answered the phone as if it were his personal cell and ended every call with «alright.»
–When we asked to receive more towels, they never came. Turns out if you want more towels you have to walk down to the front desk to retrieve them yourself. We didn’t know that because the front desk attendant — the one that answered the phone so colloquially, first said he would have housekeeping bring them up and then after a second call he said housekeeping was just beginning their shift and he’ll try to get the message to them. We had to find a housekeeper in the hall to retrieve more towels. I’m not even going to question how/​why it’s 10am and housekeeping is just beginning for the day.
–The breakfast wasn’t good: oatmeal was dry; biscuits taste like they’d been sprinkled with tons of salt and eggs were runny.
It was just not a good experience. The staff wasn’t helpful. The accommodations were poor. Very upsetting because I’d read the reviews beforehand and people were raving about this place! I can’t see why!

Very clean and homey. Great breakfast. A bit old and some things show age but the cleanliness and friendliness make up for it. Great value on bust Memorial Day weekend!

Not bad. Large rooms, complimentary drinks in the evening. Paige at the front desk and the lady who served drinks were exceptionally friendly and helpful. The guy who works the front desk overnight took ten minutes to get me a receipt for some snacks and at one point tried to get me to settle for a printout of all of his day’s transactions. Wasn’t at all crazy about the food.

My parents stay here on occasion when visiting, and they like it. I visited there with them, and was impressed by the clean room, huge bed, huge bathtub. The AC worked great. The employees were friendly, and yes, they do have free food and drinks during the week!
Very easy to get to from 435 E/​W, I-​35 and Hwy 69, and close to Johnson County Community College.

We have been staying here for a few months on and off due to a business assignment. The one room suite is affordable and they include breakfast, dinner and drinks — Monday — Thursday — Cant beat the rates and the place is clean — folks are friendly — Overland Park is close to everything so for an extended stay hotel — I give it a 9 out of 10…

I really enjoyed my stay here at the Hawthorn Suites. The rooms are enormous! Everything was so clean and inviting, I felt right at home. My favorite part about staying here was that after they serviced my room, they left me make up remover packets on my towels. So thoughtful! The complimentary breakfast is also pretty good. Eggs, bacon, biscuits, potato cakes, etc. The works!
I would definitely recommend this place to everyone in need of a place to stay in the KC area.

Very poor service. We arrived late on a Friday night, and I tried to use their mobile website (via phone) to book a room for the weekend. The website failed, and advised that we call the hotel. Once we called, the room rate that was quoted was 30% more than the online price. We responded that we tried to book online, and that the website was not functional. Response was blasé — can’t help you. We found another place to spend our money instead. Poor service!

We usually stay at the Hampton Inn when visiting family in the area, but found a better rate here for the time we were going to visit. We checked in without an issue and got two rooms in the building next to the main one on the second floor. I was pleasantly surprised at the room. It had a HUGE walk in closet and also a large bathroom, much larger than most hotels. The tub was also a soaker tub rather than the standard sized bathtub, which was very nice. Loved having a microwave and mini fridge in the room, plus an updated TV, large comfy chair with ottoman, and king bed. They had not only coffee and tea, but also hot cocoa and a bag of microwaveable popcorn.
The bed was very comfy and I slept pretty well! I did hear our neighbors through a connecting door during the day. Luckily not at night, but this could be a problem, depending on who your neighbor is. I also was awakened by the leaden footsteps of my above floor neighbor at 4:30am. It was LOUD.
The breakfast was extensive. The typical cereal, yogurt, breads, fruit, plus waffles and several hot items, like biscuits and gravy, eggs, and sausage. My husband enjoyed those things and said that the biscuits were really good and fresh, which is rare on a buffet. I was feeling sick so I didn’t sample much. The breakfast area is very nice. There was a younger African American guy working on emptying the coffee grinds and other things who was REALLY friendly, helpful and nice on more than one occasion. I was especially happy at his niceness because I wasn’t feeling so well.
I’d prefer to stay here over the Hampton in the future!