DoubleTree by Hilton Hotel Kansas City-Overland Park

Easy access from interstate. Only a dozen cars in the parking lot on a Friday night. Customer service was friendly enough. Spotty wifi. As soon as I pulled the top sheet down, the bottom sheets came undone. Bottom sheets aren’t fitted, they are flat sheets tucked under the mattress and don’t stay put. The switch plates and shower tiles were dirty. It smelled musty. Lousy water pressure. We had the pool, hot tub and dry sauna to ourselves. Cloudy pool and hot tub. Probably over chlorinated, but the peace and quiet were nice — and they have beach towels available at the pool. Heard they have a racquet ball court, pretty cool. $ 133 a night for Hilton. I expected more attention to detail. (But I’m also kind of a germaphobe, so if I see something dirty I imagine it’s all dirty).

Dumpy!
Catch up to the rest of the world already! Modernize!

An ok doubletree. There is a wide range of quality/​updatedness for doubletrees and this one is in the middle. Common areas on 1^st floor look slightly dated. Rooms are normal. Good place for hosting events. The brand itself is a bit staid and not what it used to be, i guess this is the normal life cycle of things.

Spent a few nights recently at a work conference.
Pros: A warm chocolate chip walnut cookie given to you upon check-​in, for our work conference we had a breakfast buffet with a made-​to-​order omelette station and smoothie bar (everything was great!) Thermostats were recently replaced, rooms were clean, and the alarm clock was an iPod docking station. Diana and Elizabeth at the front desk were very polite.
Cons: While breakfast was great, lunch and dinner were mediocre and I’m not one to usually complain about food. Additionally, during meetings in the conference rooms, water glasses were often dirty (more than just water marks). Only two of the four elevators seemed to be working. Poor customer service when key cards don’t work consistently. If you go to the front desk an employee named Victor will blame you for demagnetizing your card by holding it in the same hand as your cell phone even though needing a new card happened more than 4 separate times (so obviously it has nothing to do with the actual lock but totally your fault) AND at least 11 coworkers had to get a new key card at least once, if not more. Victor only apologized once a 7-​month pregnant woman cried that she was stressed and wanted to get to her room and put her feet up.
I mean, even if it was the guest’s fault, good customer service means getting a new card no matter how many times you’re asked without blaming the guest (but feel free to talk poorly about the guest to coworkers later).
I wouldn’t stay here again because of the hassle with the key cards but everything else was fine.

The customer service of the staff here is AHHH’MAZING! They are top notch. They care about your comfort and happiness.
My first night stay, they had a problem with the hot water. There wasn’t any and the outside temperature was in the 30s. When I advised them the young lady at the front desk gave me that night free, immediately. I did not have to ask or beg like some places make you do when they error. That was pretty respectable. If you are reading this, «Thank you DoubleTree!»
The restaurant has limited menu options. It would be good if they increased the food selection. When you stay there for 3 days or more, eating the same thing gets old quickly, especially when you don’t want to go out because it’s freezing. The wait staff shy of one grumpy older man that serves breakfast were great. Elle and her manager (I can’t think of her name.) has a a great attention to detail.
The breakfast is fantastic! Everything was perfectly cooked. The morning manager (male) was always bright and friendly. That’s great to see starting off your day.
Ms. Debroah behind the front desk even loaned out an umbrella when they had freezing rain. Another young man gave a counterpart excellent directions. There was a young lady there, I think her name is Sarah. She was also phenomenal.
Now, on to the rooms. The rooms are a bit older. They are clean though. I would recommend they update their showers. I’m 5’7″ and I had to bend down just a bit to wash my hair in the shower. Raising this would be nice. Additionally, refinishing the tubs and retiling the bathroom would give the bathroom a sleeker and more modern look.
The housekeeping was tops! The things I requested, they fulfilled.
This entire staff should be commended. It was truly one of the best away from home stays I’ve had ever.
I highly recommend.
Note: I gave 4 stars instead of 5 because of the room décor.

This hotel is badly in need of a makeover. Feels like a nice place that has seen better days. The fitted sheet is not actually «fitted.» And it’s not quite the length of the bed. The curtains have multiple stains on them. The pillows feel like elephants have been sitting on them. Too much light and noise seeping in through the door. Carpet is dark green. I fear what it hides. Doubletree is a fairly reliable brand that falls short in Overland Park.
Why did it get even two stars? Nice, newer, large flat screens with had programming. Decent gym. Decent breakfast buffet. Full bar. Indoor pool. Lots of parking. Bathrooms are ok. Doubletree chocolate walnut cookies.

My team and I recently stayed at this hotel and loved it. Good rooms, clean and quiet location. The hotel restaurant was amazing — the older gentlemen that manages it was amazing. We couldn’t believe how great the service was. I highly recommend staying at this location and/​or hosting an event here. My only complaint is there isn’t much around the hotel regarding places to eat or things to do. Worst case scenario, grab an Über for a quick 5 – 10 minute drive to location establishments.

I am a diamond member and the hotel stuck me in what they call a parlor room. If you receive this room, be careful, there is no bed. The room is a fold out couch only. I am paying full price, yet sleeping on a couch. The next best thing is, I am waiting in line to ask the front desk a question when the woman in front of me shows a blood stained mattress to the front desk clerk. So the maids missed a spot… I head up to my room and about to take a shower when I find what looks like someone wiped their ass with a towel and put it back on the rack. To be fair, the gentleman at the front desk was exteremly apologetic, however if you are going to double dip a board room with a pullout couch, then advertise it as a pullout couch. Dont advertise it as a bedroom. The Double Tree brand in my opinion is now the equvilant of a red roof inn.
Also found out, this room has no wifi, and the hotel does not have a laundry facility. How ever if you have 24hours to have your cotton tshirt dry cleaned for $ 12 a shirt, then yes, they have a laundry facility.
The bathroom light also stopped working in the morning.
There is duck tape on the floor across the room holding down the refrigerator cable to an outlet in the center of the room.
It turns out the total cost of the room was $ 175.
Good luck.

Odd smell & particles of dust or something like, in the bathroom sink. Stain on the ottoman, this place could use renovation but I paid a good price-​$ 98/​night + tax. Free cookies at check in, parking was limited tonight. Wifi is spotty on connection.

I stay at this hotel because it’s one of few in my company’s price range in the area. I will say the staff is very friendly and helpful. However, this week has been especially frustrating. When I arrived I found a dirty towel on the floor in the bathroom and the room has a strange chemical odor. Additionally the wifi is inconsistent and drops frequently.

We are Hilton Honors members and we Unilocal.
Pros
— super clean super professional staff super easy check in with warm cookies
— pet friendly. Enough said. There is a $ 50 non refundable fee but cough it up
worth the peace of having our little buddy with us cross country
— the rooms are clean. HH members get their own floors — bonus!
— parking is abundance. Landscaping is impeccable. There are spots to
help keep the area clean with plastic bags to pick up after your dog
— staff again — AMAZING. HUGO got me up several times to go out during
the night and even at 2 and 4 am the front desk gal was super friendly
and upbeat. Same level of service no matter the hour.
— the on site restaurant was very good in flavor
Love the HH Double Tree family — the last one we stayed in was in Miami FL and this property BURIED that one please see above. ;)
Kansas City Overland Park you rocked it!
Cons
Nada

Stayed here for a business trip… my room was not clean. When I first opened the door I noticed there were particles on the floor near the closet. They looked like dried red peppers (like the kind you put on pizza). I figured it was an oversight and continued my stay. Then, I noticed there was a potato chip on the floor between the bed and the nightstand.
The next day after I got back for the evening the chip and particles were still there. Just gross. If they miss stuff near the door, what else are they failing to do?

My husband, child (toddler) and I stayed here a few weeks ago for the weekend. We just wanted to get away for the weekend, so we drove to KC to check it out.
We made our reservation the day off driving up there. We found it on
for $ 89 — super good deal, since our room went for 200+ per night regularly. They had an option to include breakfast in your hotel rate, which would’ve been around 120ish.
The customer service during our whole stay was great. Very friendly front desk and other hotel employees that we came into contact with.
Our room was really nice. The furniture seemed nice and expensive, the bed was super comfortable, and it was clean. Housekeeping also brought up a crib for our daughter to sleep in. The room was pretty spacious as well. We were on the 16^th floor and had a great view.
Overland Park is a really nice area. I am glad we stayed there, rather further in the city — not that there isn’t good places there, but I definitely preferred to stay here. There is a lot of shopping and restaurants in Overland Park. Plus, it is close enough to downtown so that you can explore that area.
We swam in their pool the night we were there. I’m not a huge fan to begin with, with public pools. The pool was fine, but the hot tub was not so nice. Not sure how what to make of it, but the water seemed dirty, or that it had particles floating in it all over. I felt gross after going in it.
Overall, I would come back here, but stay out of the pool and hot tub.

I stayed two nights 10÷20−10÷22. Beautiful location, had a jr. Suite. Loved the room. Two reasons why I will not stay again, 18.00 breakfast buffet and the internet is terrible. I had 5 devices from iPhones to tablets to laptops and could not work on any of them. Staying for business, this does not work. I am a new Hilton Honors member and I hope this is not the norm for Hilton properties. When back in Overland Park I will go back to Marriott.

We had a decent stay here. Much better then the other reviews! Which I was relieved about. I hate booking a room them finding out through Unilocal It may suck.
We arrived at midnight, and were greeted by exceptionally welcoming and friendly staff. And warm cookies! The bar stayed open for us to grab a few drinks too. Everyone was very courteous. The décor was quite nice as well.
Our first room had a very bad odor to it, like a smoker had been there before us. We were quickly moved to another room without incident when I called the front desk. Thus the 3, instead of 4, stars. Everything else qualified this hotel as a 4 star in my book. Clean rooms, very quiet, beds were very comfortable.
Another reason for the 3 stars; and this really irritated me– you have to pay for wifi when in your room. In the lobby it is free,
But in rooms must paid for. In this day in age you will not stay competitive, and will lose customers or something as simple as that! Ridiculous! The only reason I won’t be back, and wouldn’t recommend it. There are too many other nearby hotels in a similar price range that offer wifi
We stayed one night and swing by a Starbucks that’s close by, so we didn’t have to deal with room service or get breakfast. Based on my experience though I would recommend Except for the wifi thing– in this day in age that’s just ridiculous.

Two nights in this hotel felt like a lifetime. I stayed here for a wedding so luckily I was busy enough to distract myself from the terrible service and facility that is the Overland Park DoubleTree. On my way to the room I noticed there is mold in the hallways. Then I checked and saw that the bathroom/​shower wall was COVERED in mold.
The most annoying part of the entire trip was that housekeeping never came to clean up our room. I called and asked for housekeeping to come and also bring shower supplies. I left the room so that they could clean without me in the way and when I came back, they had set only 2 new towels in the bathroom and hadn’t touched a single thing in the rest of the room. Dirty towels remained on the bathroom floor, the bed was left unmade, and no new shampoo/​conditioner/​soap was brought it. I didn’t even have any face or hand towels. It was unbelievable.
The staff was very kind but i question their competence. I left my room key in the room so I asked the front desk to get me a new key. The young man at the front did not ask ANYTHING about the room information. He didn’t ask for a name, ID, reservation number. He just gave me a new key. I was alarmed by this, knowing that any random person could potentially have anyone’s room key on them.
Obviously I won’t be coming back to this hotel, but be forewarned that this is more of a dormitory and less of a DoubleTree.

I have to admit: I was immediately filled with dread after booking this hotel and reading the reviews here and other places. I travel a lot and there’s nothing worse than being cooped up in some hell hole of a hotel for a week, trapped like a rat on a moldy, sinking ship of sadness and bed bugs. But what could I do? Everything else in the area was booked, so my hands were tied.
Color me relieved when I showed up to a relatively nice hotel. Five star luxury? No, but I also wasn’t paying anything near 5 star luxury prices, so who am I to complain?
First and foremost: the staff is incredibly friendly, professional, and accommodating. Check in was a breeze and any interactions I had with staff after that were equally as pleasant.
The rooms are fine. Honestly. I don’t get all of the complaints I’m reading online. The bed was clean, comfortable, and well appointed (lots of pillows!). The TV was a no name brand but worked fine and had a lot of channels. Even after a solid week of searching, I couldn’t find any noticeable mold or anything around my room or bathroom. A little wear and tear? Absolutely– (very minor) scuffed edges on side tables, nicked paint on the wall, that kind of thing.
My only real complaint, I suppose, is the fact that the elevators were an absolute mess. There is a bank of 4 elevators to take guests up from the lobby, but at any given time, one (or less) was working. While I suspect this isn’t much of a problem under the hotel’s usual occupancy rates, the hotel was just slammed that week for the National High School Speech and Debate Championships (and a few other events), so waits were borderline absurd just to get up to your room.. . or back down to the lobby.
To the hotel’s credit, they did their absolute best to help direct traffic, letting us go up in the utility elevator whenever a huge back up at the elevators happened. Are the elevators always this bad or was it a one time thing? Who knows. But it was constant throughout the entire week I was on property.
Oh, the in room wifi was questionable at best. Dodgy, for sure. I suspect though that this had more to do with an entire hotel of teenagers streaming things than being a problem with the internet itself.
What else? Oh, the front desk has a great list of places that deliver directly to the hotel. Yummy and well priced. One night, I sleuthed out Unilocal and found a Jimmy John’s down the street. No lie, my sandwich was delivered– to my door– within 15 mins of me ordering. Impressive.

Update after completed stay – staff were extremely friendly but the facilities were annoying. Ceiling starting to crack, ice machine on 7^th floor broken, hot water only last for about three minutes in shower each day then turns to like warm at best. Downgrade to 3 stars, not what I would expect from a Doubletree, much less a Hilton.
Check in went incredibly smooth and the staff member was a pleasure to talk to after a long trip. I agree with other reviews, the rooms are slightly outdated compared to the rest of the hotel. While not bad, just not keeping with the rest of the hotel.
One piece that bummed me out, I’m at Hilton honors number and have been for well over 12 years. I didn’t get placed on any of the Hilton honors floors. Can’t speak for what those look like, but they certainly don’t look that busy that they couldn’t accommodate.

The only reason this could be called a business hotel is that it is next to a place called Corporate Woods. Spending a week here is not too exciting… the rooms are nice enough albeit a little outdated and some areas could use a refresh. This is almost as spare as a two-​star motel (not even a refrigerator or one of those much-​needed magnifying mirrors for those of us with eyes aging faster than the rest of us), but I do have a lovely view of the flat yet green proper of Overland from my top floor room. The Wi-​Fi is free and there is a «business center,» so you can take care of some of the things you might need to while traveling. Although I put the «Do Not Disturb» sign out on my door, I was still awakened by housekeeping knocking — and I could hear them knocking on all the other doors in my hallway. The fire drill this morning did not help my time zone acclimation efforts, either.
So why 3 stars? The bed is comfy, the cookies are yummy, the catered meals are pretty decent, the front desk staff is warm and friendly, and I think the breakfast buffet must be good based on what people tell me. There is a pool which I hope to try out before I leave, and the basic fitness center is open 24 hours which is a big plus. It’s all not shiny and new or modern, but there’s not a whole lot to complain about. Just a side note: I haven’t met anyone here named Dorothy yet…

I was looking to take a break from the Hampton on Metcalf, and this Hilton member of the family was running some competitive pricing, and I was jonesing for a warm cookie, so …
The location is a bit removed from the rest of hotel row on College and Metcalf, but very close to Corporate Woods. Lobby was nice but not over the top. Counter staff was very helpful, friendly, courteous, brave …
Room turned out okay, after initially landing in a post-​smoke apocalypse on my first assignment. I could only stay long enough to drop off my things when checking in, before heading out to meetings. I reported the problem to the counter staff. She remembered my room number and said she’d get me re-​assigned — no problem.
Almost four hours later, I return and walk over to the counter. The same attendant is there, and instantly recognizes me, smiles, apologizes again, hands me a new key, and I’m into a new, comparable room — no problems. On the side, it would have been nice to have had them move my bags into the new room [I told her I’d be back in a couple of hours] and/​or upgrade my room as an apology.
Otherwise, the new room was fine. Maybe a bit dated, but not bad. I was pleased at how well the staff remembered me and solved the problem without disruption.
Sadly, I had to leave early the next morning, and was unable to avail myself of the gym or even the breakfast buffet.
Oh yeah, they had a Speakman shower head! And, not the 5 nozzle version that the Marriotts seem to favor, but they had the full-​blow 6 nozzle one! I love the Speakman shower heads. The only bummer. Water pressure was acceptable but on the low side. But, almost a deal killer, the shower head is at about 5′ 8″. So, I had to hunch down a bit to wash my hair. Maybe they have rooms for my taller brethren and sisters, and figure that out when assigning these at the counter, but if not … that would stink.