Clothes Mentor

The clothing here is an interesting mix between high end but predominately older clothing. Recently I purchased a few items for the first time from this store and specifically asked the employee ringing me out the return policy. She stated it was 7 days, easy enough! A few days later I returned, well tried, two tops. One they told me was final sale, which was never mentioned, and the credit was credit to their store, also never mentioned. I brought it up to the cashier and she said, «it’s on the bottom of the receipt» which I responded, «people rarely read their receipts. I would make sure you tell the other employees to mention this.» So now I have a $ 30 credit to carry around (it’s for their store only) until I find something I like.
They need better training and less Vera Bradley.

I have shopped here for years and have never had a bad experience. They have lots of selection, the clothing is in great condition, and they even have maternity clothing which is sometimes hard to find at a resale boutique. They offer a punch card too which means more money off of your purchase. The staff is very friendly.

Upon walking in I was greeted immediately and asked if I had a clothing drop off. The lady was very friendly. I was told there were a couple people in front of me and to look around for a bit. With in the first 10 minutes of looking I’d already found 5 things I loved! Prices are great I my opinion. Dressy tops seem to range from $ 12 – 15. Everything looks brand new and the clothing quality is great, so it’s a steal. I have a new favorite store! Another lady who was in there even helped me bring my unwanted items to my car since I had my kids with me. My experience was a lot better than most reviewers. I think mainly people with bad experiences leave reviews, so I wanted to make sure to leave mine. Give it a try!

I came in to clothes mentor earlier this week and when I walked in no one greeted me. I walked up to the counter and the employee was extremely rude. She didn’t even go through the items I had to sell. I will never go back.

This store has Name Brand items only in excellent condition. I bought a dress and 10 nice dress shirts for under 100 dollars. The owner and staff were welcoming and very helpful. Tons of boots, purses, jewelry, belts, and great clothes. First stop on my list when i am in town again.

I came here with 3 friends over the weekend, two were from out of town. We are all late 40’s early 50’s. We were buying, not selling. I found a couple of pairs of shorts (Anne Taylor), a pair of pants (Talbots), a shirt (Lacoste), a pair of shoes (Tommy Hilfiger) and a purse (Kate Spade). Some of the things still had the tags — including the purse. The prices were very reasonable. I didn’t find anything very trendy, but did find some «stapes».
They have a computer system to track your purchases — they used to use a card which I never could keep track of. They also give you a discount for your birthday month.
I have never sold clothes to this store — but I have to Plato’s Closet. That was not a pleasant experience.
I would come back. The purses and shoes were definitely a good selection,.

I have been a customer at clothes mentor for the past three years. I have always been greeted pleasantly and welcomed by the staff. They are friendly, professional and accommodating. The store is spotless, well organized and priced well. Give this store a chance. See you there

Never in my life have I been so livid as I was leaving clothes mentor. I walk in and was judged immediately by my age. She goes «if you’ve been to platos closet don’t bother here» and I said no I haven’t… Then she goes «well you do know the brands we sell right» and I was like yea… And she goes «well I’m not going to bother looking through these if you don’t have any of those brands.» And I just looked at her stunned and asked if she was the manager and she said no, she’s the owner!!! The owner talked to me like that! So I told her I don’t appreciate being talked to like that and if she can go ahead and look at my things. Then after she says sorry we couldn’t take anything, we only take better more mature items. Don’t go here if you want to be treated like a human being with respect.

I’ve only bought here, never sold, but I’ve found some pretty ok stuff. When I was pregnant I found some maternity clothes in my size (I’m small, but still need maternity when I’m pregnant!) And loved getting some pieces for far less than I would’ve new. I also recently got some clearly new or not much more than tried on Toms for about $ 15. There’s definitely some things that are not as great of a bargain as you can get as the sale racks at the mall if you’re a super shopper, but I’ve had managed to snag a few deals there when I really needed a few pieces to fill out my wardrobe.

I went to Plato’s Closet next door to sell back some of my stuff and when they were finished they suggested I go over to Clothes Mentor because it looked like I had some stuff they might like.
I went into the store and they asked me how I had heard about them and I told them Plato’s closet had sent me. The woman’s demeanor immediately changed from mediocrely friendly to very snobby.
«Well, do you even have any brands we carry?» The lady asked condescendingly. I happened to have a dress from target on top of my pile and she picked it up with her forefinger and thumb like it was a dead animal and goes «we don’t take target. We only take brands like J. Crew and high end stuff. Do you have any of that? Why don’t you show me some of our brands so I don’t have to waste time digging through all of this.»
I showed her a pair of pants from Ann Taylor and a tank top from J. Crew. She looked at me disdainfully and was like «please have a seat.» So I sat and waited and after about 30 minutes the only two things she was able to buy from me were the two things I showed her. There was a bunch of other stuff from J. Crew and Ann Taylor Loft and Anthropologie in my bag. I don’t think she even took the time to look through it all.
I felt very judged and they were very snooty. I will never be going back in there.

Terrible place! Very rude condescending staff. Looked at my items as if they were trash. I had great items, last 2 years styles, no rips, stains, no problems at all with them except I lot 30 pounds and they were too big. They chose 6 items of my 30 I brought. 2 were brand new with tags over $ 100 items. One she snuck in quickly first so I wouldn’t notice it… and got away with it – a BCBG sweater brand new with tags over $ 150. The other was a pair of J brand jeans, brand new with $ 138 tag – I asked what I’d get for it and she admitted it was only $ 8. I took those back. She kept my expensive sweater – that I didn’t realize she had– and 4 tee shirts and I got $ 23. Big, big rip off.
No parking near the door so you have to schlep the clothes in from a near by parking lot — not even a loading zone to make it half way easy to bring in items.
The place is jam packed, you have to back out of aisles to let others thru. I found it weird that she told me my clothes weren’t current enough when the store was full of older stale merchandise.
Their loss, they’ll not get the rest of my top of the line clothing and I’ll be telling everyone I know to stay away. Luckily I had just carefully chosen a cross section of my things and kept most of the best away from them for my first visit.

I went in their store to ask if they were still buying for the evening. The lady was really rude and said no, then asked me if I had the type of clothes they bought. I said yes I do. Tommy Hilfiger, Arden B, New York and company. The lady then went into how they will only buy new York and company with the beige tags. Overall I felt like she was rude and didn’t want my clothes. I’ll find somewhere else to take my clothes that want my business. I would not recommend this store.

I agree with the previous reviews: poor selection, high prices, and snotty service. I recently went in with some things that I’d never worn, after selling there once before a few years ago. I don’t remember a strong positive or negative experience then. But this time was much different. The clothes were outdated and overpriced. I was surprised at how dowdy things were. The owner was the person who «helped» me, at least according to her name tag, and I put the few things I was willing to try on back on the rack and left after she treated me like the gum under her shoe. I will never go back…

I went there for the first time last week, with a huge bag of great stuff… all name brands, barely worn… that being said, I am 32 and clearly not their demographic. I knew as soon as I walked in that I wouldn’t get anything taken for consignment. If you have Coldwater Creek, Chico’s, suburb soccer mom with no fashion sense, this is the place to go. The women choosing the clothes are clearly older and wouldn’t know Gucci from Kathy Lee’s Wal-​Mart collection. They took 3 things, and gave me $ 12. They didn’t give me an explanation what was wrong with my stuff, just handed back my stuff. Not the friendliest, but I don’t think I will be back here ever again.

I have been there a handful of times. I think you are best off coming with not a specific thing in mind. They have a great clean atmosphere, doesn’t feel dirty or cheap a bit. Everything is very reasonable and in good shape. Clothes are by brand and color, so it helps you not feel like you are digging to try to find, whatever! I will go back, I got my mom hooked too!

I don’t usually find anything here, but because they have the brands I typically wear, I keep checking. Much to my dismay, the clothing is overpriced and the staff is snotty. The clothes they sell are in great condition and they have a great selection of sizes, but not trendy enough for this fashionista! Maybe I will finally find something I like after I turn 50…

This was my first time visiting — I bought sold and browsed.
Buying: I would say the majority of their clothes are for a stylish 30+. Ann taylor, banana republic were the youngest brands I saw and all the other shoppers (and workers) were sporting more mature outfits. Everything was in nice condition but in my opinion, overpriced. Most everything was at least $ 20, which is usually accessible new and on sale. They had a decent selection but were skewed towards sizes 8/​Medium/​Large and up when I visited. They did appear to have several «designer» purses.
Selling: They took my things that were brand new with tags and gave me $ 6. WOW! Lowest prices I’ve ever been paid for consignment, but it was stuff that my favorite, Fashionista Exchange, had turned down and I didn’t feel like Ebay-​ing since they were winter items.
The sales associates (inexplicably there were at least 4 people working, all behind the counter, maybe that is why prices are so expensive) were less than pleasant which I don’t really understand seeing as they work in customer service — they acted like they were doing me a favor!
I would not visit again!