Noodles & Company

My fiancé and I had the worst experience here last night. Upon walking in, the restaurant smelled disgusting and sour so we ordered our food to go. The staff was young and rude. We ordered 2 penne rosas with parmesan chicken, our favorite! However, when we got home, the noodles were burnt, there was absolutely NO sauce and only about 3 or 4 veggies. It was the worst tasting meal and biggest disappointment after a very long day. We didn’t even want to call and complain because it wasn’t worth the stress or risk of having something done to our food; the entire staff seemed very young, immature, and could care less about the guests in the restaurant. Needless to say it was the worst $ 20 spent, was a very disappointing experience, and we will not be returning to this location.

The food taste was fine. The place was run by teens or young adults that didn’t keep up on the cleanliness. The worst part was my wife’s food had a long hair wrapped around her broccoli and when showed the cashier… all she said was «gross»…no offer to replace.

I love Noodles & Company and was so excited when one opened up is Oswego. I go to the one in downtown Naperville and the one on 75^th street a lot but I have to say Oswego has the nicest staff and I love it. I have a sensitive stomach and most fast food places can bother me. Noodles never does!

This place was dirty. I can’t explain it any other way, and it’s disappointing. No booths were available because they were full of dirty dishes, which did not get cleared until we had been here for at least 15 minutes. The floors were dirty: both the carpet and the tile. Our daughter complained about hell the broccoli in her kids meal, and when we tasted it. It was gross, brown in spots and tasted like dirt. My wife and I agreed that both our our orders (Pad Thai+shrimp, and Mac ‘n Cheese) seemed «off,» but couldn’t put our finger on it until I found the brown, wilted cabbage. It was just not fresh.
It was a disappointing visit, especially after having normal experiences prior to this.

and taste like all the other noodles and company. The service is pretty fast. I’m just waiting for a drive-​through

My family and I went here for the Around the World tour, where everyone orders something different and you share family style, in addition to appetizers and soup. The entire staff was very friendly and attentive. Damia was our host for the evening and she made sure our experience was perfect. We would definitely recommend this location!

Great service. Kevin’s a great manager and super helpful. I’ve already placed several online orders. There was only one time that I called in an order and said I’d pick up at 5pm. Whoever took the order put me in for 6pm but Kevin came to the rescue after I walked in and witnessed one person at the register, and one person behind the grill chatting endlessly. He brought out the extra employees and they were back up in business. I will continue to place my orders here.

Great for kids. Love that they serve wine for the adults! Food is just meh, but it’s not awful and the veggies in the food make me feel less worse about eating here!

Good place. I like the regular pasta that has no meat or anything on it. The only thing I don’t like about this place is that I thought it’d be a better place for a vegetarian but almost all their meals except one include meat and the pastas are very oily.

I don’t know why, but this was the first time I’ve eaten at a Noodles and Company. Food was fantastic. Price average. All four of our dishes had amazing flavor. Definitely be back.

Oswego may be full of chain restaurants, but honestly, they don’t get enough credit. At many of these chains, I’ve received better service than I have in other, bigger towns like Naperville or Aurora.
The Noodles & Company in Oswego is among one of these better chains. The customer service was outstanding.
I walked in and looked at the menu they have posted by the front door because I hate walking up to the counter and not knowing what I want to order yet and then feeling rushed. Immediately, an employee stepped from behind the counter and approached me. She kindly greeted me, asking if I’d been there before, and explained to me the special they have going on, which was nice because I didn’t see those specials on the menu.
When I was ready to order, I approached the cash register. I order the margherita flatbread and my mother ordered the Japanese pan noodles, and two drinks. The total came to $ 11. Gotta love the prices at Noodles.
We sat at a table and I took notice of how clean this place was. I’ve had some bad experiences at Noodles *cough-​bolingbrook-​cough* where tables were left cluttered with dirty dishes and the floors were absolutely filthy with noodles and napkins every where. This Noodles was spotless.
Maybe five minutes passed and our food was brought out to us. My mom cannot have any seeds or nuts in her food and the Japanese pan noodles were covered in sesame seeds. She immediately apologized for not requesting it without the seeds, but the guy was amazing about the whole issue. He was like «Not a problem at all! I hate sesame seeds on my noodles anyways. I’ll go make you another one really quick!»
Another five minutes passed and he was out with a brand new dish of Japanese pan noodles without the seeds. We thanked him and he said «Not a problem, that other one wasn’t that great anyways.» He was a super cool kid.
My margherita flatbread was delicious and her Japanese pan noodles were hot, fresh, and flavorful.
It was a good day at the Oswego Noodles and Company. I may just continue to make the drive out there for the customer service alone.

I tried 2 new dishes tonight and both were great! I liked the pot stickers and Japanese noodles. I got take out and everything was just the right temp when I got home.

First visit and will give it another try.
My sandwich was cold. Should have been served warm. Same thing happened to the person next to me.
We returned our food at the same time and they made fresh warm new sandwiches for both tables and gave each of us a large cookie with a nice apology. So things happen. I get it which us why we will go again. My husband really enjoyed his Pad Thai.
Wish there were more options for sides.
Must be the norm for the restaurants no chips no fries. I couldn’t even substitute my soup or salad for Mac n Cheese. Odd I think even though I was willing to pay extra.