Chipotle Mexican Grill

They don’t have a baby changing station in their bathroom so I had to change a poopy diaper with my child laying on the gross bathroom floor. The screaming tears everyone heard coming from the bathroom this afternoon were the result of that.
The layout of the store is so terrible — it’s narrow and there are stools next to the silverware/​drinks so no one can get through.
One star for friendly staff.
One star for a good salad dressing mixture — some locations don’t get it quite right but this one did.

I’ve been to many Chipotle restaurants all over the country and generally have good experiences, but my last visit here a few days ago deserves a review.
When I presented the cashier my receipt from a previous purchase of a gift card (which entitled me to a free bowl on my next visit) the cashier was confused and didn’t even know about the promotion. She went to ask a manager for help. That in itself was OK with me, I didn’t mind waiting.
When she came back though, she said the promotion had already been used and that I’d have to pay for the burrito.
I tried to explain that what she saw was me using the promotion on the previous visit; the receipt was still good for a free bowl since the promotion clearly states that the free bowl was for the next visit (which was my current visit). She didn’t believe me and I had to pay for the burrito. She even offered to get the manager again to «explain the promotion». I didn’t feel like arguing so I paid for the burrito and took my receipt back.
I used that receipt at another Chipotle with no issues.
Management: please train your staff on current promotions and how not to argue with customers.
Thank you.

What’s happening here??? Does management know the local management here doesn’t know either?
Last time I was here the ice machine wasn’t working. The employees knew but continued to sell everyone soda. No warning label placed on the dispenser so every 3 minutes a new costumer had to go through the same frustrating experience of trying the ice dispenser
This time there are no forks. All four canisters at the condiment station are jam packed with spoons. That’ll work great with my salad!
Pull it together management!!!

This chipotle sucks their portions are terrible & their customer service is slow & terrible. Not to mention all of their managers were awful besides a girl named presha or something like that she was very nice & it seemed like everyone else was a but rude like their Gm was very rude I believe her name was susy& so was Maggy o asked to speak to a manager and I had to talk to all of them & only one that helped me in a professional manner was presha they get one star because of her

I eat here regularly and am disappointed 50% of the time. The staff is regularly stingy with portions. When you ask for double meat and they look at you like you are asking them for their personal stash of chicken. It is a problem.

My moms boyfriend went to order over the phone and a man, who wouldn’t say his last name, was extremely rude. My moms boyfriend asked if he could order over the phone. The worker said no. He then asked if he could order online. The worker replied with, go find out. He was extremely rude. After we ordered online he went to talk to the guy. The worker was acting childish and wouldn’t let him talk. Then he called and checked to see if the food was done since my mom was waiting for 20 minutes and the worker said yes. The worker lied and it wasn’t done. This is the worst chipotle and restaurant I’ve gone to. I never write reviews, but this was ridiculous.

Love eating here. The place is always clean and the foods is always available and amazing. The people that work there are always polite.

I used to be a big Chipotle fan, but I was just a naïve burrito consumer at that time. I have since learned that there are better places out there that give you more options and more food for much better prices!
My most recent visit reminded me why I don’t go very often. I had undercooked, crunchy rice, got pushed though the line so fast that they messed up my order, and had to empty my wallet to pay. I told them to give me a «very small» amount of mild salsa and I got a giant, heaping scoop. Why not give me more of what I actually want… the meat!
They are more concerned about how the animals that they cook are treated than how they treat their own customers.

Thought I’d try this location when I saw a «now hiring» sign. The staff was pleasant and efficient, so I’m assuming they replaced the staff from prior reviews (?). And as usual, the bowl with chicken was great and very filling.

Go in here 1 – 3 times a week for lunch since I work just down the road. You get a lot of turnover in quick serve styled restaurants like Chipotle, but surprisingly the quality of food here is very consistent.
I here Chipotle hires anyone that smiles, so why I see so many long faces. That’s literally half of the job for many of the employees. Scooping food, and smiling. I’m kind of a customer service nut though, and don’t understand how it’s so hard to be nice. That’s just me being nit picky though and knocking off a star.
Overall I’m a fan of this place, and I’ve yet to get food poisoning from the amount of Chipotle chicken bowls I consume a week.

Well, this is Chipotle. It is good, quality food prepared just the way you like it. I am not sure that this location has anything more or less to offer than any other. I was happy with my service and left full… all night…

I hesitate to «review» a Chipotle but the service was so curiously awful here that I had to.
Went for lunch at 2pm yesterday. No one else in line. One cook, 2 front counter girls who actively ignored me for over 5 minutes. I coughed to get their attention (lame but old-​school) and they looked at each other and laughed. Finally, the bigger one (I say that in the hopes Chipotle management reads this and figures out who’s who) comes over. I start to order, «I’d like a burrito bowl with white rice…» I am forming my next word when she very angrily says «Anything else on that?» Oh sweet Lord, really? Are we really going to play some weird lady prison game where I have to grovel for my food?
Then she really showed her cards that this WAS a game when she made me repeat everything else like three times, «Chicken? Chicken? You want chicken?»
I completed sixth grade and was really hoping to not have to do so again.
I can’t imagine going back here. Though if I want to re-​enact Orange is the New Black, I will consider it.

I’ve been to this chipotle a few times before and my experience was satisfactory compared to the other chipotle’s nearby.
The number one thing that disappointed me about my meal was that someone dumped a heaping of salt in the burrito bowl or forgot to stir an ingredient. Not to mention they forgot my guacamole and the chips were stale.

You can’t go wrong with cilantro in your rice! I love the barbacoa burritos. I’m actually getting a craving now. Dang it!
Chipotle’s always remind me of Subway’s when I order. Move in a line, looking through the sneeze guards. Regardless of efficiency, sometimes I feel like a sheep.
The foods great and I’ve never had a problem with the service here.

If you like Chipotle, you will like this spot. With so many options in Maple Grove this still is one I love. There is some decent space to eat in the restaurant, but be ready to be in a tight spot during the lunch rush.
Also, getting in and out of the area is kinda difficult in a rush. There is only one way in and out of the area.

3 stars for the iPhone app, 1 star for the food.
Chipotle is good, not great but good. My only real beef with them is they need to teach their people that more isn’t always a good thing. I ordered Chicken Tacos and they had so much stuffed in them that you had to use a fork. I asked for «light on the sour cream» and my god I wonder what a regular amount would be. There is something to be said for many flavors working together. Not a bunch a stuff slopped together wrapped between taco shells.
The iPhone app rocks though. Order on your way home. Pick all the toppings and special requests and each item is tagged with the name and ready to roll. This location missed a few requested items but that’s on the location not the application.
KT