Toys R Us

Bad customer service. Store announced they were closing, about 2 minutes later, one of the employees approached us and basically told us to leave because the store was closed. Moving our baby registry to Target.

Love this BabiesRus!
Summer was a huge help with my baby registry last year. Every time we go in she always says hello. She’s a fantastic employee.

Noticed rap music playing at the outlet stores in the area, but they are not on Unilocal currently. I do not want my children listening to songs about sex while toy shopping at a children’s store!!! Not going to toys r us again!

Horrible customer service at this store. Cashier had her light off as an indication that she wasn’t open so I got in a huge line for the only open register and once it was finally my turn the cashier said to go to customer service which had another huge line. I ended up leaving with nothing, I will not be coming back to this location.

Would give them one star but I’m giving two stars because they actually have an outstanding employee named Joe. I called 5 days before Christmas looking for a toy that my son told Santa that he wanted; unbeknownst to his mother and I. Joe ordered the toy and actually had it shipped to the store a couple of days before Christmas. The problem is that when I called back to speak to someone about picking it up the toy the phone rang for 20 minutes before I hung up. Tried again for another 20 minutes with the same result. I know it calling the most popular store in the country during Christmas, but you can’t tell me that not one person could not pick up the phone when I was on hold for over 40 minutes between two calls. A little ridiculous. Amazon from here on out.

Really, need a special birthday card just to get a birthday balloon for a four-​year-​old? Terrible customer service. Really surprised. How much does a balloon cost? Aren’t they supposed to make kids happy? Really disappointed. It was a decent experience until we stopped at guest services for a birthday balloon before leaving and could not get one.

Lately, I haven’t found much at Toys R Us stores. Many of the toys seem overpriced compared to what you find online. This store is big but the aisles are very tight. Two shopping carts in the same aisle is a hassle and there’s no room to walk. They offer a large Lego section but they do not have any hard to find Lego sets.
The other side of the store is Babies R Us and when it comes to clothing for babies, just head over to the outlets and save money. Most of what you find here is available over there at deep discounts. They do have a large selection of car seats and strollers but I would suggest comparing prices online.
As I walked around the store, I didn’t see anyone working so I wonder if anyone besides the cashier works here. I don’t see toy stores surviving much longer due to the better pricing deals online.

I loved shopping here for my baby things. They had great prices for newborn clothes and it was not super crowded. I will be back.

I hope you don’t need help in electronics because you won’t be able to find any employees in the store to open a case for you. I have been to this Toys R Us twice. The first time I tried to buy something on clearance. After spending 15 minutes trying to find a employee I finally found one. He went to ring up my item and said it was to cheap. He called a manager who confirmed that the item was to cheap to sell. Even though it was on their shelf. It was an older model of a game. They offered to sell it to me for $ 10 more then the new model of the game. I politely declined.
I went back a few weeks later to purchase another game. After another 5 minutes trying to find someone the phone in electronics started ringing. I figured I would hang around there waiting for someone to come answer it. No one ever came, so I left.
I think I will avoid this Toys R Us in the future,

I don’t want to grow up, I’m a Toys’R’Us kid. It’s crazy how accurate that statement is.
I’ve been visiting Toys’R’Us since I was but a wee child. Walking through those doors and seeing all those toys was like walking through the pearly gates.
This location is a newer one, and it is awesome. It’s a combination store (meaning Babies’R’Us and Toys’R’Us together) so it’s massive in size. Being newer, it’s also very clean and fresh (unlike a few other TRUs in the area).
Don’t know if it’s because of its location, its traffic, or their inventory system, but this location is usually well stocked and I have no trouble leaving here with some new toy in hand.
Out of all the TRUs in the Orlando area, this one has to be my favorite one, hands down.

Very unprofessional manager on duty. Went to do some midnight shopping on thanksgiving. As soon as I walked in I asked 2 different employees if they were doing price match, to which both answered yes. After I spent a full hour looking for toys, the girl at the cash wrap told me she needed the manager for the price match, that btw was over $ 20. I was told in a very unprofessional manner that today they’re not doing the price adjustment that she would let her employees know. Wow!!! November 28 and you still need to train your whole staff??? Being in retail myself I know someone is not doing her job right.

Like all Toys R Us stores, I feel like they have stopped caring. The staff makes no attempt to make the store look clean, help guests or even stay visible. I worked in retail, and I am aware of how kids can destroy a store like a twister, but I also know how easy it is to stay on top of the mess. Just like KB Toys and most other toy stores, I see the end coming soon as Target and Walmart have a simular selection but MUCH more orangized.

Tried to use an online coupon and the cashier made is register for the rewards program in order to use it. The coupon had no such wording. I’m guessing employees have a minimum and trick costumes to register. Unacceptable

going Christmas shopping with the husband for the children xmas presents. This store is very big n plenty of toys. Lots of parking too. the only thing is they don’t have enough check out lanes open for so many customers. Abit of a wait to check out. We did enjoys our time here:)

Was shopping here with my sister. She had to make a return and then purchase a different item The return process was very easy and took no time at all. We were able to locate the formula we were looking for relatively quickly with accurate directons from an associate. This store is toys r us and babies r us combined and it has a huge selection on both ends. Items were relatively easy to find and there were plenty of associate available to assist if needed. Prices are reasonable… they seem to fall somewhere in the middle of walmart, target, and department stores like jcpenney and macys. Great place to shop for babies and/​or young kids!

I wouldn’t say I’m an avid Toys R Us shopper but it seems I’ve reached that age where everyone around me keeps getting knocked up so I’ve had to do some shopping there.
The Toys R us at Millenia is spacious and I’m sure you can find anything you might possibly need to satisfy a child or mom to be; however, their customer service on my most recent visit was questionable.
I spent at least 45 minutes strolling the aisles in search of a birthday gift for my niece. During that time I was not greeted by one employee or asked if I needed any assistance. Being in retail myself I find that really unacceptable.
Once I reached checkout there were only 2 cashiers… not nearly enough for a Friday afternoon. Both took an unusually long time to ring up their customers resulting in a ridiculously long wait to check out.
Hopefully management can get the staffing figured out so that customers can have an enjoyable shopping experience.

Just like any other Toys R Us… Lots of toys…

Excellent, excellent customer service! I came in to grab a couple of gift cards for multiple baby showers and the cashier was SUPER friendly and helpful!
Sign up for their Rewards R Us program where you can earn reward certificates over time and also receive coupons in the mail.
This store is a combined Toys R Us and Babies R Us so you’ll find all your baby, toddler, and kid needs!

The Toys-​r-​us at Millenia is a large format Toy’s-r-us and Baby’s-r-us combo. The new store is well lit, well marked as to the sections and the staff is very helpful and friendly. This place is HUGE and offers everything baby and kid related.
I ended up here looking for a Wii super bundle that had been advertised in the Sunday paper. After stalking the Altamonte store daily, I ended up here of my own volition. (read 1 star Altamonte review) What a great experience I had at the Millenia store!
I had placed the order online, paid for it online and opted for in store pick up. I was advised via email the order was ready and had 5 days to pick it up. I headed straight to the customer service counter, they asked for my ID (per email) and verified my order. They popped over to a merchandise cage, scanned the item, removed the security tags and had me sign their log book and pick up slip. I was done in less than 5 minutes, with a smile and an offer to help with other items I was looking for.
I will be back, for sure!