The UPS Store

This UPS store charged me $ 4.88 to print one color page from the Internet. This process literally took me 30 seconds to complete.
The UPS store in Lee vista charged me $.30.
I explained what I needed and assumed it would be similar in cost to the other stores. The representative do not explain the cost before hand. Next time I will ask first.

I took a package into the UPS Store to be shipped to England by US MAIL. I was charged $ 48.30. Upon reflection I felt it was too much to spend — the items were not worth that much — so I asked for and received a refund.
Still thinking the charge was too high I went immediately to the Post Office where the same package to the same address was $ 24.15. Exactly half!
I went back to the UPS Store and informed the staff. He replied that the prices were set by the home company.
I phoned the Customer Service number for UPS Stores and was told the franchisees set their own rates.
No matter what double –talk I received the fact remains that I was charged DOUBLE the mailing rate. A little mark up is to be understood — but 100% !!!
Beware! When shipping either internationally or domestically, you pay A WHOLE LOT MORE by not going to the Post Office or the real UPS people.

I have only good things to say about this store. The staff is super friendly and very accommodating. I come here almost every day to drop off packages, and everyone is always helpful. Sometimes, if I call them, they even stay a few minutes past closing time just so I can drop my stuff off… how nice!
The store location is very convenient, right at the end of the Dr. Phillips Marketplace. I run a lot of errands in the area, so swinging by here is always easy.
My only complaint, which probably has nothing to do with the store, is the barricade in front of the store that requires you to walk around it in order to get to the front door. Perhaps this sounds like a lazy person’s problem, but if you have heavy boxes, it’s quite a hassle. No matter, the staff always offers a cart if you are unloading.
I am happy with the UPS store service, location, prices, etc. Everyone there is great.

I have always been a customer at the downtown UPS store on Central. We recently moved to Dr Phillips and I decided to switch my mailbox over. Bad move. Here are the reasons I switched back to the UPS store downtown:
For starters, the address has a suite number that many online systems will not accept (the owners will argue this till your blue in the face), its suite and box number, like 50 – 324, so basically many online systems won’t accept it. And if something is delivered to suite 50 and they forget to include your box number the genius’s there will return to sender.
The UPS store downtown Orlando has always realized who I was and put the mail in my box, never had a problem in years…
The staff at the Dr. Phillips store is very unfriendly, it’s like it’s some family run business and the whole family works there. Very crabby group. A/​C is usually off so its typically warm inside. Maybe that’s why they are in bad moods?
My mailbox was up for renewal and they told me if I did not renew by the renewal date that they would no longer accept mail. I happened to be out of town on that date on a cruise ship so it was a bit hard to renew. Guess what they do with your mail if you don’t renew? They send it back or refuse it!
The UPS store downtown will keep your mailbox open for 45 days typically without giving you a hassle.
The drive downtown from Dr. Phillips stinks but service has to be pretty bad for me to make that drive to get my mail. But that’s just how bad it is. I would not recommend this business to anyone.

Very knowledgeable and helpful.

The UPS Store (#2217) has been in Dr. Phillips since I first moved here a decade ago. There are not a lot of businesses on Sand Lake Road that can claim that. I have been a fairly regular customer since 2000 and I have always been happy with the service that I have received.
The UPS Store offers shipping services and private mailboxes for business and individuals. Service is always pleasant and the location is quite convenient for anyone in the Dr. Phillips area.
The UPS Store does not get 5 stars because (i) it is a shipping center, which does not really lend itself to the awesome experience that a 5 star experience should be, and (ii) the plaza in which it is located is a bit desolate due to stores closing, so there are few other reasons to go into that particular shopping plaza these days.