The UPS Store

I recently purchased a mailbox from this location. I have been a loyal UPS Store customer for years, even thou I despise the company UPS, every location is franchise and none are owned by UPS corporate. This location is amazing. I was going around to all of the UPS Store locations when I wanted to purchase a mailbox because to me it didn’t matter where it was. I just wanted one where everyone is friendly, professional and nice. Joe and everyone else at this location are the best!

Oh how I wish this was still my regular UPS. Joe is just short of clairvoyant. I go in, he already has my packages ready (what.?) no matter how busy it is or what time of day. Tonya is very sweet and quick to assist me with whatever I’m skampering about with that day.
Joe has a pride of ownership, like that store was his baby — you can’t teach that. Honestly, if he saw how customers are treated elsewhere (like having to ask them to quit playing video games long enough to help, to actually look up an acknowledge your existence from their perpetual tunnel vision, or to not yell at you over the phone or ambulate with a one keystroke at a time mentality. sigh. go to your happy place, Rebecca.)
With Joe, he handles flow of traffic with panache, never seems overwhelmed, helps you with big packages, he (and Tonya) always have a kind word and just gives epic customer service. UPS better watch out — we may just steal him one day ;)

Quick and friendly. No complaints at all! Shipped a 10×10 pop-​up tent, thought it was going to be a little strange, but the staff handled it just as any normal package.

Avoid this place at all costs. I’ve been here just three times, and two of the three times I’ve had horrible experiences. This last time, I needed to get a package out to meet a deadline. I looked up their hours, and was able to arrive 7 minutes before closing time. When I parked my car and started walking towards the door, I noticed they were locking it. I shouted in a friendly voice «hey hold up!» and they slammed and locked the door. I went up to the door and held my package up to the window, pointing to it with a smile, and they shook their head and said «no». They did not even come to the door. I looked at my phone and it was still 6 minutes before closing. Clearly they could see that the package was all taped up with label and ready to go — all they needed to do was scan it. So I had to drive 10 miles to find another drop off location. I was very upset, and will NEVER go there again.