The UPS Store

Do not ship ups through this store!!! Worst experience with woman working there. I dropped 2 small packages off on Saturday morning. The gentleman that helped me was very courteous. He told me the packages would go out Monday since it was the weekend. I agreed since it was totally understandable. He gave me tracking numbers and told me I should check it on Monday. Come Monday I checked the tracking numbers late afternoon and the weren’t even processed yet. It was 3pm. So I called the store to see what was going on. A woman answered and when I told her my situation she said that it takes a while to be able to get tracking info? I asked how long is a while? She said 7 PM I should see some kind of tracking information online. I was a little frustrated at that since these packages were only traveling domestic. I live in Orlando. One was going to Miami and another one was going to Texas. But whatever, ok, I’ll check back later tonight.
I called back TUESDAY afternoon because there still wasn’t any tracking info available online Tuesday afternoon. The packages were still not showing as processed? Not even as received by ups? Same woman picked up and said its not her fault ups pickup was at 7pm last night! I asked her why she didn’t tell me that when I called yesterday? She only told me that the tracking would be available to view at around 7 pm MON. SHE COMPLETELY OMMITTED THAT THE ACTUAL PICK UP WAS AT 7pm in the evening. She became irate and started raising her voice saying it doesn’t matter that’s the regular time for pick up. I told her that’s absolutely NOT A REGULAR TIME. I have shipped through other ups stores and it usually goes out earlier, if at the least late afternoon and that their particular ups pickup was ACTUALLY THE LATEST I HAVE EVER ENCOUNTERED AND THEY SHOULD HAVE TOLD ME IT WAS AND MADE SURE I WAS OK WITH IT BEFORE THEY TOOK MY MONEY. AND STOP TRYING TO CONVINCE ME 7PM Is a «regular pick up time»??? ITS NOT. Actually it’s after hours. At this point she just became ridiculous to deal with yelling in the phone like a child over my voice so loudly I couldn’t get a word in, «Well if you have a problem call UPS not my problem»
I understand that they are a third-​party company and that just comes with the territory in dealing with the middleman. But it’s bad business practice to OMIT pertinent information such as the after hours pickup time and then tell at the customer whose money you took lies trying to convince them this glacial pace at which they ship your package was normal??? Then yell at them when they don’t agree? Wow. They should at least tell you at the beginning of the transaction that the pick up on Monday is late. They should at least ask you if you’re okay with that before they proceed to take your money. Had I known that the pickup was so late on Monday evening I would have just gone to the regular United States post office on Monday morning. It would have cost half the price and the tracking numbers would at least show processed.
I paid 35 for domestic ground and all I wanted was to be able to follow the tracking # to make sure my customer would receive their packages on time. Instead I got yelled at and the overcharged runaround with the typical dismissive, «to bad, not my problem attitude» you would expect from a franchise third party owned company. She treated me like crap because she knew she could since their was no one higher she had to answer to and take responsibility for the inconvenience they caused a paying customer.
Please note that UPS stores are franchised, and not all of them are bad. I’ve had some good experiences with other locations. But this particular location was awful. I took the time to write this rating in detail about this particular store in hopes that it would help save someone else to NOT HAVE TO go through what I went through. I WOULD NOT DO BUSINESS WITH THIS LOCATION EVER AGAIN. IT WAS A GREAT INCONVENIENCE AND DISRESPECT FOR SOMETHING THAT SHOULD’VE BEEN A SIMPLE TRANSACTION. YOU HAVE BEEN WARNED.

Decent service.