Royal One Tires

My tire pressure light came on & I originally took the car to the local Honda dealership. The dealership said I had a nail in both of my front tires that was causing the tire pressure light to come on. They said one of the tires could be patched (for $ 25), but the other couldn’t be patched & needed to be completely replaced (for $ 150). Not wanting to pay that much, I immediately took my car to Royal One Tires, which was literally ½ mile from the dealership. The nails turned out to be 2 tiny broken off screws; both of which were less than ½ inch long. Royal One removed the tiny screws & discovered that because they were so small, neither had punctured my tires. No air pressure whatsoever had come out of either tire, and both tires were perfectly fine. Nothing needed patching or replacing. They could have very easily told me the same thing the dealership told me & just offered to do the work for less. I would have probably been OK with that and had them do it. But they said they were more interested in earning someone’s trust & hopefully getting a new steady customer, than they were in making a quick buck off someone dishonestly. I will be going back to them for all future tire needs. They now have a new, steady customer!

I have gotten service done at this location 3x before this and was very pleased with the service! So when my car decided to break down on I4 I had it towed to these guys, not knowing the hands had definitely changed and not for the good! At 9am I handed Gary (who was in charge that sat) my car keys and he told me that it was going to be 2hrs before they could even look at and that he would call me when they figured out the problem! Hours went by and I hadn’t heard anything so I show up at 4:45 only to find my car in the same spot it was left in!!! I approached him to find out what was going, and he told me that it was really busy (never explaining why a whole days worth of customers were serviced before me)!! My car was never serviced on that day because around that time they were closing! He told me to leave my car at the facility over night and all day Sunday and that it would be the first car worked on Monday! Well Monday morning came I placed the call to see the progress, and he told me that they put it to the side and that it would need diagnostic and that it would take awhile (meanwhile my car hadn’t but touched that morning other than to move to the side to work on other cars)! I honestly felt like he was low key refusing to serve me!!! I just simple asked for my keys and got a tow truck to take it across the street! He never offered an apology or explanation on why he refused me serves!!! If you ever see Gary Hispanic fellow working just turn around!

This place is WHERE IT’S AT! I got 2 used tires and the tread was like new ones. Plus a warranty on the tires… a friend told me about this place and I will recommend it to anyone I know!

My boyfriend and I went to the location on John Young and Colonial not knowing what was causing the problem we were having with the car. It was shaking and jerked to the left sometimes for no apparent reason, as we told the technicians. Someone took a brief look at the car and said «Look no further! This car needs an alignment!» They then said that we needed tire rods replaced before they could align the car. We were about to make a trip out of town and needed to make sure we were safe to drive. Believing that they had solved our problem we agreed to the $ 180 price tag attached to the process.
We waited for our car.
Two hours later (after the first hour, I nicely asked how much longer it would be and they informed me that they had been sent the wrong part and were waiting for the right one to come… information which I don’t think I should have had to ask for) our car was done. A technician approached us and said they noticed that we need the axles replaced and that our car will probably still shake and jerk.
I was floored.
This was exactly the problem they had just diagnosed with ease and that we paid to fix!
The cost for this new process was $ 270, a deal they said, as I’d made a loud enough complaint to earn one.
Needless to say, I will not be returning to this place for any service ever again.