Quiet Flight Surf Shop

We decided to stroll through here for the air conditioning. Walked past 3 employees, made eye contact but it was like looking through a window. That’s what you get for hiring staff that look like surfer girls and dudes but have no clue what good customer service means.
I don’t know what idiot manager would hire employees based on whether or not they «look the part» but are too self-​absorbed trying to act like extras on Baywatch to even pay attention to customers walking right past them. How do you even work with people like that without your IQ dropping 10 points every hour? This is why you don’t hire stupid managers that end up hiring all their stupid friends who end up running your investment into Chapter 7.
At least this store is good for their A/​C, but their customer service sucks.

Staff was too busy texting and playing games on their phones to help. Didn’t even know their inventory.

Worse experience at a «surf» shop the other day, was treated horribly by a staff member named Chelsea. If you are not bone skinny like her don’t even think of going in there. «They don’t cater to «chubby» people she said.

Awful awful awful! The employess are so pushy and circle you like sharks, and when I went in for an exchange the cashier manager was so rude to us, I believe her name was Bianca, never again will I go back. I’ll stick to Ron Jons, cheaper as much more friendly!

Okay, so it’s a little pricey but hey, you’re at Citywalk. What I liked best, though, was how nice most of the employees are with helping you pick things out, suggestions, and just overall friendliness.

We have had Univeral annual passes for years, which means we are at City Walk a lot, which means we pass this store a lot and I almost always go in either coming or going from the Parks. Tip, if City Walk is really, really crowded you can cut through this store as a short cut if going or coming from Universal Studios.
Thanks to the 20% discount I get, I have bought several pairs of Oakley sunglasses from here and I buy all of mine and hubby’s flip-​flops from here. Because we live in Florida, we both wear flip-​flops all year round. I only wear Reefs and hubby only wears Reefs or Quicksilver. We also wear the ones that cost about $ 50 bucks a pop, so the discount really comes in handy! Not to mention the selection is awesome.
I just read a review where someone was complaining about the attentiveness of the employees. Yes, I always have a couple of really friendly employees ask if they can assist me and that’s suppose to be a negative thing? I don’t think so! I love the fact I always get excellent, friendly customer service here from knowledgeable staff. I never have to worry about walking the store looking for an employee if I have a question and that is a good thing!
Don’t forget to stand on the surf board out front for the photo op!

I went into this store on a Monday night-​before a full day at Universal Studios. I purchased three shirts from the women’s section (all very cute :))…at the register it was discovered that two of the shirts didn’t have tags in them so the man that was ringing me up put in the numbers for the items (off the top of his head)-when the total came up it seemed a little high but I paid it and went on my way. When I got back to the hotel I looked more closely at the receipt-​he had rung up a shirt that the tag said $ 32.50 as $ 39.50-not a lot but hey-​$ 7 from every customer adds up! So I went back into the store the next day during our outing to make sure that it wasn’t my mistake (it wasn’t) and when I returned to our hotel for an afternoon break-​I called the store and explained the situation-​they said that they only way they’d be able to credit me was if I brought in ALL three of the shirts and my receipt. I was going to be returning from 7pm-11pm…a long time to be forced to carry around a shopping bag with heavy clothing in it… and also-​its a very long distance to walk from the car to the store back to the car and then to return to the park!
Part of me understands that they want to make sure that I am not trying to scam them out of the money-​but couldn’t I just bring the one shirt in? And how come I have to be punished (by lugging around a heavy plastic bag at an amusement park for hours) because YOU made a mistake?!? Doesn’t seem fair…

Nice selection of really fun summer clothes but wayyyy over priced! Getting a happy staff member is as random as flipping a coin.

We’ve been to this store a couple of times and found they have lots of stuff and lots of brands.
Last night we went to the store to look around at about 7:00PM (Thanksgiving). From the moment we walked in we were inundated with «Can I help you find anything?» numerous times, «What size are you looking for?» when we were looking through a rack, «Do you need shorts to go with that?» when my wife picked out a shirt for my son, which was followed by «Do you need something for yourself?» Even at the cash register the clerk bugged my wife about finding something for herself. Sometimes the same person would ask the same question moments later as if they hadn’t seen me a minute ago. Annoying!
It really wasn’t fun at all to look through their store. I had to answer questions so many times, seriously 15 times in a 20 minute visit. That’s not including the lady my wife had to deal with. Very pushy! Plus, let’s not forget the hovering sales people. If they weren’t asking a question or commenting, they were standing close by just in case of a catastrophe.
I heard two employees talking about «getting the sale logged in» and «thanks for putting my name down on that one». Maybe they were having a sales contest, I don’t know. But, lighten up guys! Their foot traffic is great, I’m sure they don’t need to be so pushy!
I was surprised there wasn’t anything (that I saw) on sale on Thanksgiving Day.

What is it with this place? It always has the ability to «drag» us in when we are on the way out of the parks, and we always manage to find cool stuff to purchase.
The stuff is not only cool but really well made, comfortable and durable. I have bought boardshorts, flip flops, backpacks, sunglasses and all the items are still in really good condition.
Since we have yearly passes to Universal, we always get a decent discount, last time we got a 20% discount when my wife bought me a pair of sweet Oakleys for Christmas — cool beans !!

We always wander in on our countless visits to Universal/​Islands. Maybe because I saw that cute dress in the window, maybe because of the Oakley backpack we are stalking, or just to look around. I could write a loooong list of items we have purchased here over time (like the flip flops we ran to get because my hubby had only come with sneakers and it was unexpectedly hot). but I will save you from such a boring list.
Last visit I found the killer Oakley Jawbone sunglasses that I wanted to get my hubby for Xmas. The best part is that here we get a 20% discount for having annual passes to Universal/​Islands.
Freaking sweet deal! So then the employees can not be nicer. Just super duper sweet, a bunch of young people that look like they were actually plucked from the beaches in California to work here with the same sweet demeanor you expect from said surfers.
Gnarly!