ParkMeFly

Beware of this place. Not only is their customer service lacking, their actual service is bad too. We gave it a chance because our other go-​to parking places were booked at the holidays. Our experience with Park me Fly was really bad from the moment we stepped foot on the property to the moment we left. First we arrive to get direction on what to do with the car, and the person behind the desk never got off the phone the entire time that I was there to pay. He did take a break from his conversation for a few seconds to tell me to leave the car out front with the keys in it. Very strange. What’s so much worse was our return. Between my husband and myself we called four times before anyone answered the phone. Then we were told we needed to wait another 20 minutes for pick up. On our way back to the lot we found out that our car was blocked in. They were so short staffed it was ridiculous. They moved one car and then told us that we could pull our car out. It was still blocked so we declined the liability. At this point we were rudely told that it was not their responsibility to move our car. After about 25 minutes of waiting for the dispatcher and the shuttle driver to move cars and get our vehicle out we were finally free. I was told that I would get a call from the owner the following day to rectify our bad experience. I never did. I then tried calling several times to explain how bad our experience was and never once did anyone answer the phone. I then sent an email over their website with my number to call me before I gave a bad review online. You guessed it. I never got a call. I would strongly advise people to never even consider parking at this establishment. (My husband read this review and said I was being nice… So there you have it.)

Their pick up system is a joke. The shuttle took over 30 minutes to pick me back up from the airport. Once we arrived at the lot, the driver asked us to get get out and wait for another employee to take us to our actual car, so he could go back to pick up more people from the airport. Only one customer could fit in the car at a time and no luggage, so I had to wait for the employee to take the other customer to her car. Her luggage wouldn’t fit and was therefore left out while she went to retrieve her car. I then went to retrieve my car without my luggage. I was forced to remember exactly where my car was. Once we found my car, we realized I was blocked in. The employee dropped me off at my car and went to retrieve the keys to one of the cars blocking me in and to retrieve my luggage which was left unattended at the front. I did not feel very safe in the lot as it was dark, late at night, and looked much like a junk yard. The employee accidentally retrieved the wrong key and had to go back to the front. Once the car blocking me in was removed I was forced to back out my car in the dark in an extremely tight space, being directed by the employee. Overall, the employees were fairly nice, but the system was EXTREMELY disorganized. I feel like more than 2 employees are needed, especially since the front desk was left unattended for a long portion of time while me and another customer were being shuttled to our individual cars. The lot also looked like it was WAY overbooked. The lot was dark, disorganized, and somewhat scary.

I would give this place zero stars ifni could! Rudest customer service ever! Lost my car… Waited 40 Minutes at airport for pick up…